Description

Customer Service Officer

Our client is a global marine lubricants organization supporting international vessels calling on North American ports. This role is a critical frontline position responsible for ensuring seamless order fulfillment, rapid customer response, and close coordination with sales, supply, and logistics teams.

The position is based in Houston, TX and follows a hybrid schedule.

This role supports time-sensitive marine operations and requires availability outside standard business hours, including evenings, weekends, and holidays, as dictated by vessel port schedules.

Position Summary

The Customer Service & Sales Support professional will manage end-to-end order management and customer service activities for assigned U.S. states. This individual will act as a key liaison between customers, sales, global supply teams, and local delivery agents to ensure accurate, timely, and compliant delivery of marine lubricants.

Key Responsibilities

• Respond to customer inquiries related to product availability, pricing, lead times, and delivery surcharges
• Partner closely with Sales to execute pricing, margin, supply, payment terms, and customer-specific requirements
• Manage the full order-to-delivery lifecycle, coordinating with customers, sales teams, global supply, and local delivery agents
• Adjust delivery plans as port schedules and vessel requirements change, providing professional guidance on local geography and supply limitations
• Perform order follow-up activities, including delivery documentation for invoicing and monitoring outstanding payments
• Maintain strong, long-term customer relationships while monitoring account performance and changes
• Support and comply with quality, environmental, and organizational management systems
• Understand and manage environmental aspects and potential impacts related to daily operations

Must-Have Qualifications

• 5?7 years of hands-on order management experience
• Proven experience handling full-cycle order fulfillment
• Strong communication skills with a proactive, customer-first mindset
• Diploma or Degree required
• Highly organized, solution-oriented, and able to take initiative

Key Challenges & Success Factors

• Operates with urgency in a fast-paced, time-sensitive marine environment
• Comfortable serving as a frontline customer service representative impacting customer satisfaction directly
• Able to provide 24/7 service coverage when required due to vessel schedules
• Excellent time management, attention to detail, and ability to multitask
• Team-oriented and willing to support colleagues as operational demands shift

Education & Experience

• Degree or Diploma in Supply Chain, Business, Sales & Marketing, or related field
• 5?7 years of experience in sales support, supply chain, or customer service
• Marine industry experience is a plus but not required
• Strong proficiency in Excel and Microsoft Office
• Self-motivated, confident, and capable of working independently
• Fluent in English (written and spoken)

Additional Context (For Recruiter Awareness)

• The organization is backed by a well-established international parent company
• Accounting and global support functions are managed overseas
• Pending brand and operational expansion in the U.S. may significantly increase growth opportunities over time

HOUWD51

Interested candidates please send resume in Word format Please reference job code 136444 when responding to this ad.