Description

Our Client is shaping the future of retail hardware solutions for global lottery environments. As retail evolves - introducing advanced connectivity, self-service experiences, and cashless transactions - this role exists to own the hardware product portfolio end-to-end: strategy, roadmap, and leadership of a team that delivers both commercial and technical outcomes.

This leader will set standards for what "great" looks like in hardware product management, lead experienced product managers responsible for major product lines, and oversee a Hardware Product Design Lead who ensures technical design execution aligns with business goals.

Location: West Greenwich, Rhode Island. Locals only, please.

12-18 Month Success Outcomes

• Deliver a unified hardware roadmap that accelerates time-to-market and strengthens Brightstar's competitive position.
• Launch at least one next-generation retail hardware platform that meets cost, reliability, and regulatory objectives.
• Build and develop a high-performing team of product managers and technical leaders, clarifying roles and creating growth paths.
• Ensure portfolio decisions balance commercial priorities, technical feasibility, and operational readiness.
• Demonstrate measurable impact: improved uptime, reduced total cost of ownership, and enhanced retailer and player experience.

Qualifications

• 12+ years in product management or related leadership roles, including 5+ years managing multiple product lines.
• Direct experience in retail POS hardware and technology (terminals, kiosks, vending machines, cashless payment systems).
• Strong market knowledge of components, devices, and emerging technologies relevant to retail hardware.
• Proven ability to lead cross-functional teams and manage complex stakeholder environments.
• Bachelor's degree in business, engineering, or related field required; advanced degree preferred

Scope of Authority

Decision Rights

• Owns retail hardware product strategy and roadmap across multiple product lines.
• Accountable for team performance and delivery of portfolio outcomes.

Budget Influence

• Direct Management: Owns and manages the R&D budget for hardware innovation and sustaining, ensuring alignment with product strategy and ROI targets.
• Influence & Oversight: Provides input on hardware design, prototyping, and vendor selection to optimize cost, quality, and speed-to-market.

Team

• Direct reports: Director-level Product Managers, Senior Product Managers, and Hardware Product Design Lead.

Leads Vs Influences

• Leads product management and design leadership team.
• Influences engineering, procurement, UX, Field Services, and external technology partners.

What Great Looks Like

• Exceptional:
• Has led hardware product portfolios and managed Director-level leaders and technical roles.
• Deep expertise in retail POS equipment and solutions, vending machines, and cashless payment technologies.
• Proven track record of delivering measurable business outcomes (cost reduction, reliability, scalability).
• Acceptable:
• Strong portfolio leader with exposure to retail POS and technical governance.
• Non-Starter:
• Purely commercial PM leader with no experience managing senior leaders or influencing technical depth.