19117 Philadelphia, PA
Location
Philadelphia, Pennsylvania
Size
51-200 employees
Industry
Staffing and Recruiting
Founded
1986
Premier Workforce Solutions Partner Since 1986
firstPRO, Inc. has been a trusted leader in talent delivery for nearly 40 years, connecting exceptional professionals with leading organizations across the Northeast. Headquartered in Philadelphia with offices in Boston, this privately held staffing and recruiting firm specializes in solving critical workforce gaps through innovative, strategic talent solutions.
Comprehensive Talent Strategies
firstPRO delivers results through four core service models:
- Professional Services: Strategic consulting and specialized project work
- Staff Augmentation: Flexible workforce solutions for immediate business needs
- Contingent Staffing: Project-based and temporary placements
- Retained Executive Search: Senior-level permanent placements
This multi-faceted approach ensures candidates access diverse career opportunities-from hands-on technical roles to executive leadership positions-while maintaining the flexibility that modern professionals value.
Industry Expertise and Specialization
firstPRO's delivery teams focus on four high-demand practice areas:
- Accounting & Finance: Financial analysis, auditing, strategic planning, and FP&A expertise
- Technology & Digital: Software development, cybersecurity, digital marketing, and creative design
- Business Operations: Process improvement, analytical roles, and administrative leadership
- Supply Chain & Logistics: Distribution management and operational logistics
Culture of Collaboration and Problem Solving
firstPRO's team of 51-200 dedicated professionals shares a commitment to understanding both client needs and candidate aspirations. The company values analytical thinking, proactive problem-solving, and strong communication-creating meaningful career connections that benefit both organizations and professionals. With a focus on operational excellence and collaborative environments, firstPRO connects candidates with employers who emphasize effective teamwork, attention to detail, and the ability to manage multiple priorities in dynamic settings.
Career Growth and Professional Development
For professionals seeking their next opportunity, firstPRO offers access to established networks of leading employers, competitive compensation packages, and roles emphasizing professional development and strategic decision-making responsibilities. Whether you're exploring a new career direction or advancing within your field, firstPRO's strategic partnerships create pathways for meaningful growth.
Frequently Asked Questions
firstPRO was founded in 1986 and has nearly 40 years of experience connecting exceptional talent with leading organizations across the Northeast.
Offices
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Jobs for firstPRO, Inc in United States
firstPRO, Inc
A firstPRO, Inc Company
Desktop Support Specialist
19117 Philadelphia, PA ·
Website:www.firstproinc.com
Size:51-200 employees
Description
We're looking for a motivated and customer-focused Desktop Support Specialist to join a collaborative IT team dedicated to delivering high-quality technical solutions and exceptional end-user support. In this role, you'll apply your hands-on expertise across both Windows and macOS environments to diagnose issues, deploy systems, and ensure users have the tools they need to succeed.
This position requires a blend of technical skill, professionalism, and communication - ideal for someone who enjoys face-to-face troubleshooting, problem-solving, and building strong relationships with business teams and vendors.
Responsibilities
- Endpoint Deployment & Support: Install, configure, and maintain Windows and macOS desktops and laptops in accordance with enterprise standards. Provide hardware and OS troubleshooting, patch management, and user assistance for system issues.
- Mobile Device Management: Support mobile application setup, device enrollment, and troubleshooting through MDM platforms; assist with configuration and connectivity.
- Networking: Help users establish and maintain network connectivity for supported devices. Collaborate with network engineers to configure and validate network access and performance.
- Software & Collaboration Tools: Install, configure, and troubleshoot business and collaboration applications including Microsoft 365, Teams, Zoom, BlueJeans, and cloud storage platforms.
- Equipment & Vendor Coordination: Partner with end users and vendors to onboard new digital or scientific equipment; assess infrastructure needs, document requirements, and coordinate with internal teams for successful implementation.
- Information Security & Compliance: Follow security and confidentiality standards; proactively identify risks, escalate issues, and advise users on best practices. Work closely with Information Security to investigate potential incidents.
- Project Support: Contribute to departmental and enterprise-wide initiatives such as new technology rollouts, departmental onboarding, and infrastructure upgrades - including equipment setup, software installation, and configuration tasks.
Requirements
- 3+ years of experience in a desktop or IT support role, providing both hardware and software assistance.
- Experience supporting both Mac and PC (approximately 50/50) environments; familiarity with Dell products preferred.
- Strong interpersonal and customer service skills with a focus on in-person communication and collaboration.
- Proactive, curious, and adaptable - able to manage multiple priorities with patience and professionalism.
- Strong troubleshooting skills and comfort working directly with business teams and technical peers.
- No degree required - practical, hands-on experience and initiative are highly valued.
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