Afni
Description
Afni stands as a leading provider of customer experience solutions, delivering comprehensive business process outsourcing services to companies across diverse industries. Founded with a commitment to excellence in customer service, Afni has established itself as a trusted partner for organizations seeking to enhance their customer relationships through innovative technology and dedicated support teams.
Headquartered in the United States, Afni operates multiple contact centers nationwide, employing thousands of customer service professionals who serve as the voice of major brands. The company specializes in inbound and outbound customer support, technical assistance, sales support, and back-office services. Afni's client portfolio spans telecommunications, healthcare, retail, financial services, and technology sectors, demonstrating the company's versatility and expertise across multiple industries.
What sets Afni apart in the competitive customer experience landscape is its focus on creating meaningful career opportunities for employees while delivering exceptional results for clients. The company invests heavily in employee training and development programs, ensuring team members have the skills and knowledge needed to excel in their roles. Afni's comprehensive training initiatives cover product knowledge, communication techniques, and advanced customer service methodologies.
The company culture at Afni emphasizes teamwork, professional growth, and work-life balance. Employees benefit from flexible scheduling options, competitive compensation packages, and advancement opportunities within the organization. Many team members have built long-term careers at Afni, progressing from entry-level positions to leadership roles across various departments.
Afni's commitment to innovation drives continuous improvement in service delivery and employee experience. The company leverages cutting-edge technology platforms and analytics to optimize customer interactions while providing employees with modern tools and resources. This technology-forward approach creates an engaging work environment where employees can develop valuable skills in digital communication, data analysis, and customer relationship management.
Career opportunities at Afni span multiple functions, including customer service representatives, technical support specialists, quality assurance analysts, training coordinators, and management positions. The company actively promotes from within, offering clear pathways for professional advancement and skill development.
Afni's mission centers on delivering exceptional customer experiences while fostering a workplace where employees can thrive and build rewarding careers in the dynamic customer service industry.
Jobs for Afni in United States
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- AFAfni75215 Dallas, TX21 hours ago
- AFAfni75034 Frisco, TX21 hours ago
- AFAfni75070 Mckinney, TX21 hours ago
- AFAfni79430 Lubbock, TX21 hours ago
- AFAfni78417 Corpus Christi, TX21 hours ago
- AFAfni88568 El Paso, TX21 hours ago
- AFAfni77246 Houston, TX21 hours ago
- AFAfni78208 San Antonio, TX21 hours ago
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- Description
Our Bilingual/Spanish Representative team starts between $37,000 - $40,000 per year ($18.00 - $19.25 an hour which includes $.50 an hour in onsite differential plus $1 language differential) plus bonus.
We host walk-in applicants on Tuesdays and Thursdays from 11 a.m. to 2 p.m. Stop by our location at 7810 E Escalante Blvd. to apply and interview on the spot.
Walk into your career at Afni!
What Will I Do as a Bilingual/Spanish Representative?
Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual/Spanish Representative are a key player. As part of our Bilingual/Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide exceptional customer experience for customers.
- Duties and Responsibilities:
- Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
- Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
- Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
- Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
- Engage in a conversation with people from all walks of life.
- Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
As a Bilingual/Spanish Representative, you will get:
- Full time hours. 40-hour work week.
- Job Stability. We’ve been in business since 1936.
- Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
TAZHGen:
Click this link to learn more about our Referral Rewards Program:
https://afnicareers.com/referral-rewards
*Referrals must be new Afni hires and cannot be a rehire.
More About Afni:
What we do: https://afnicareers.com/get-to-know-us
Where are we located: https://afnicareers.com/locations
What’s new with us: https://afnicareers.com/news-events
What it’s like being part of the Afni family: https://afnicareers.com/culture-perks
What are the qualifications to be a Bilingual/Spanish Representative at Afni?
- At least six months working in a service or sales environment
- Ability to work in a fast-paced environment
- Ability to multitask and use effective time management
- Ability to communicate written and verbally in both Spanish and English
- Computer skills
- Requirements:
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States