Does Afni promote employees from within?

Yes, most of Afni's senior leadership started as agents. The company actively promotes from within, offering clear career advancement pathways to supervisory, management, and specialized roles.

What benefits does Afni offer to employees?

Afni offers competitive compensation with bonuses, medical/dental/vision insurance, paid time off, flexible scheduling, tuition reimbursement, remote work opportunities, and one of the most lucrative referral programs available.

Does Afni offer remote work opportunities?

Yes, Afni provides remote work opportunities with full support systems to help employees maintain work-life balance while delivering excellent customer service.

What training does Afni provide?

Afni offers comprehensive paid training programs that build both technical and soft skills essential for customer service success, with ongoing professional development opportunities.

Where are Afni's contact centers located?

Afni operates multiple contact centers nationwide. For specific location information, visit afnicareers.com/locations to find the center nearest to you.

Afni: Customer Experience & Contact Center Solutions

Q: What industries does Afni serve?

Afni serves diverse industries including telecommunications, healthcare, financial services, retail, and technology sectors with comprehensive customer experience solutions.

Leading Customer Experience Solutions Provider

Afni stands as a trusted leader in customer experience solutions, delivering comprehensive contact center services and business process outsourcing to organizations across diverse industries. Since 1936, Afni has built a reputation for excellence, operating multiple contact centers nationwide with thousands of dedicated professionals who transform customer interactions into meaningful business outcomes.

Technology Meets Human Expertise

At Afni, advanced contact center technology converges with skilled professionals to create exceptional customer experiences. The company leverages omnichannel communication platforms, workforce management systems, and analytics tools that empower employees to develop valuable skills in digital communication, data analysis, and customer relationship management.

A Culture Where You Matter

Afni's company culture emphasizes that you are not simply an employee-you're part of our family. This commitment translates into:

Comprehensive paid training programs building technical and soft skills
Career advancement opportunities with most senior leadership promoted from within
Recognition of achievement through annual performance reviews and merit-based raises
Professional development pathways from entry-level to supervisory and management roles

Competitive Benefits and Work Life Balance

Competitive compensation with performance-based bonuses and incentives
Full-time stability with 40-hour work weeks and job security since 1936
Comprehensive health coverage including medical, dental, and vision insurance
Flexible scheduling supporting work-life balance and personal wellbeing
Paid time off because rest is necessary, not a reward
Remote work opportunities with full support systems
Tuition reimbursement for continued education goals
Lucrative referral program rewarding employee recommendations

Making An Impact Daily

Working at Afni means joining professionals who provide stellar customer service across telecommunications, healthcare, financial services, retail, and technology sectors. Every call represents an opportunity to make someone's day while contributing to meaningful work that directly impacts customer satisfaction and business success. With expanding client relationships and a growth trajectory supporting career advancement, Afni offers job security and development opportunities for dedicated professionals seeking more than just employment.

Frequently Asked Questions

Afni has been in business since 1936, providing over 85 years of proven excellence in customer experience solutions and contact center services.

350+

Jobs for Afni in United States

AF
Afni
$18.5/hr
85730 Tucson, AZ
2 days ago
AF
Afni
$16/hr
85730 Tucson, AZ
3 days ago
AF
Afni
$17/hr
85730 Tucson, AZ
3 days ago

Afni

Overnight Tech Support Representative

85730 Tucson, AZ · 2 days ago

$18.5/hr

Description

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks.

What can you expect from your work at Afni?

This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What are the qualifications to be a Tech Support Representative at Afni?