Addison Group

      Addison Group

      A Addison Group Company
      4.2 ★
      Website:addisongroup.com
      Industry:Staffing and Recruiting
      Type:Privately Held
      Headquarters:Chicago, Illinois
      Size:1,001-5,000 employees
      Revenue:Unknown / Non-Applicable
      Founded in:1999

      Description

      Founded in 1999, Addison Group has established itself as a leading professional services firm specializing in comprehensive talent solutions and consulting services across diverse industries. Headquartered in Chicago with offices in over 25 major US cities, Addison Group employs 1,001-5,000 professionals dedicated to connecting exceptional talent with opportunity.

      With their guiding philosophy of "No one gets talent like Addison Group," the company takes a consultative approach to staffing, focusing on quality matches rather than quotas. They offer a full range of services including contract, contract-to-hire, permanent placements, and executive search across specialized markets including IT, Finance & Accounting, Healthcare, Administration, Human Resources, and Digital Marketing.

      Addison Group's success is built on their commitment to seeing beyond resumes to understand candidates' goals and align them with client missions. This approach has earned them recognition as one of Forbes' "America's Best Recruiting & Temporary Staffing Firms" for 2022-2024, along with appearances on Crain's Chicago Business "Largest Privately Held Companies" list and SIA's "Largest US Staffing Firms" for seven consecutive years.

      The company culture embodies a "People First, Process Second" mentality, creating an environment where both clients and candidates benefit equally. For job seekers, Addison Group offers access to exclusive opportunities with leading employers across the country, while providing personalized guidance throughout the hiring process.

      Whether you're exploring career opportunities within Addison Group or seeking their expertise to advance your professional journey, they remain committed to their mission of empowering people through meaningful connections in the workplace.

      Offices

      30+

      Jobs for Addison Group in United States

      Addison Group
      Addison Group
      Addison Group4.2 ★
      A Addison Group Company

      Customer Service Representative

      63382 Vandalia, MO · a day ago
      $18/hr - $21/hr
      Website:addisongroup.com
      Size:1,001-5,000 employees
      Offices:28 locations
      Description

      Position: Customer Service Rep:

      Location: Vandalia, MO

      Onsite

      Pay: $18-21/hr

      Job Summary

      We are seeking a detail-oriented and customer-focused Customer Support Administrator to join our team. In this role, you will be the first point of contact for customers, handling a variety of tasks including warranty inquiries, scheduling appointments, and coordinating with sales representatives. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage multiple responsibilities effectively.

      Key Responsibilities:
      • Act as the primary point of contact for customers, addressing inquiries and concerns via phone, email, or walk-ins.
      • Handle customer service calls, including follow-ups on previous work (e.g., roofing, windows) to ensure customer satisfaction and address any warranty-related issues.
      • Schedule and manage appointments for sales representatives, ensuring timely follow-up on leads and customer requests.
      • Process warranty claims efficiently, maintaining clear documentation and communication with customers.
      • Take detailed notes on customer needs and interests, and relay information to the sales team to facilitate business opportunities.
      • Coordinate final measurement meetings with clients and assist in finalizing project details.
      • Manage supply orders for projects, ensuring all necessary materials are procured in a timely manner.
      • Maintain accurate records of customer interactions and updates in the company database.
      • Collaborate with internal teams to streamline communication and deliver exceptional service to customers.
      Qualifications:
      • High school diploma or equivalent (Bachelor’s degree preferred).
      • Proven experience in a customer service or administrative role, preferably in the construction or home improvement industry.
      • Strong organizational skills and the ability to manage multiple tasks simultaneously.
      • Excellent verbal and written communication skills.
      • Proficiency in using scheduling and CRM software.
      • A proactive and customer-focused approach to problem-solving.
      What We Offer:
      • A supportive and collaborative work environment.
      • Opportunities for professional growth and development.
      • Benefits: This position is eligible for medical, dental, vision, and 401(k).