Where are The Intersect Group's office locations?

The Intersect Group operates 8 strategic locations: Atlanta (headquarters), Phoenix, Dallas, Nashville, Costa Mesa, Denver, Greenville, and Boca Raton, serving clients and candidates nationwide.

What industries does The Intersect Group specialize in?

The Intersect Group specializes in three high-demand sectors: Information Technology, Accounting, and Finance, offering contract, contract-to-hire, and direct hire staffing solutions.

When was The Intersect Group founded?

The Intersect Group was founded in 2006 and has grown into a leading nationwide staffing company with $100-500 million in annual revenue.

What makes The Intersect Group's approach different?

The Intersect Group prioritizes relationship-first partnerships, building trust with colleagues, clients, consultants, and candidates. They provide strategic career advocacy and genuine connections rather than transactional placements.

What types of staffing services does The Intersect Group offer?

The Intersect Group offers three staffing solutions: contract positions for flexible engagement, contract-to-hire for evaluation periods, and direct hire for permanent placements in IT, accounting, and finance roles.

The Intersect Group: IT & Finance Staffing

The Intersect Group: Connecting Great People With Great Companies

The Intersect Group stands as a leading nationwide staffing company that has been connecting exceptional talent with outstanding opportunities since 2006. Headquartered in Atlanta, Georgia, this privately-held organization has grown to employ 501-1,000 professionals across eight strategic locations including Phoenix, Dallas, Nashville, Costa Mesa, Denver, Greenville, Boca Raton, and more, generating revenue between $100-500 million annually.

Specialized Expertise In High Demand Fields

Specializing in three critical business sectors-Information Technology, Accounting, and Finance-The Intersect Group offers comprehensive staffing solutions through contract, contract-to-hire, and direct hire services. Their deep industry expertise spans the most in-demand fields where skilled professionals drive business success, making them a trusted partner for both job seekers and employers seeking top-tier talent in competitive markets.

Relationship First Culture and Values

What sets The Intersect Group apart is their unwavering belief that building authentic relationships creates lasting success for everyone involved. The company operates with values that act as a guiding compass:

Trust-based partnerships with colleagues, clients, consultants, candidates, and communities
Genuine career advocacy and guidance throughout the entire employment process
Collaborative work environment that values integrity, agility, and continuous improvement
Forward-thinking approach to professional development and growth opportunities
Customer-centric focus on delivering meaningful career connections and operational excellence

Career Growth and Professional Excellence

For professionals in IT, accounting, and finance, The Intersect Group provides more than placement services-they offer strategic career partnership. The organization matches candidates with roles that align with skills, career goals, and professional aspirations while maintaining transparency and open communication throughout the process. Their commitment to building relationships first ensures that every placement is a genuine fit, creating shared success for candidates, clients, and the broader community they serve.

Mission

Our mission is to connect great people with great companies.

Frequently Asked Questions

The Intersect Group employs 501-1,000 professionals across their nationwide operations, supporting their mission to connect great people with great companies.

Offices

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13

Jobs for The Intersect Group in United States

The Intersect Group
75084 Irving, TX
2 days ago
The Intersect Group
30383 Atlanta, GA
a day ago
The Intersect Group
75084 Irving, TX
2 days ago
The Intersect Group
75084 Irving, TX
2 days ago
The Intersect Group
$20/hr
45323 Enon, OH
2 days ago
The Intersect Group
75084 Irving, TX
3 days ago
The Intersect Group
75084 Irving, TX
3 days ago
The Intersect Group
45323 Enon, OH
3 days ago
The Intersect Group
92713 Irvine, CA
3 days ago
The Intersect Group
$35/hr - $40/hr
75084 Irving, TX
3 days ago
The Intersect Group
$22/hr - $24/hr
48153 Livonia, MI
3 days ago
The Intersect Group
$30/hr
75084 Irving, TX
5 days ago
The Intersect Group
75084 Irving, TX
5 days ago

The Intersect Group

A The Intersect Group Company

Call Center Specialist

75084 Irving, TX · 2 days ago

Website:www.theintersectgroup.com

Size:501-1,000 employees

Description

Call Center Specialist

Summary: The Intersect Group is seeking an experience Customer Support agent for our direct healthcare client, where you will join an award-winning team. The Call Center Specialist is the primary point of customer-facing contact to receive and respond to general telephone/email/live chat inquiries from all stakeholders regarding the 340B Drug Pricing Program products and services. The individual must be a self-learner that has a firm understanding and commitment to providing exceptional customer service to both internal and external customers.

Responsibilities

Provide issue resolution around compliance and federal regulated policies on the 340B Drug Pricing Program.
Provide accurate product and service information for customers by researching multiple databases for resolution, and demonstrating attention to detail.
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
Log and document all calls/emails/voicemail and live chat data in CRM application (Salesforce).
Other Responsibilities may include but are not limited to supporting both incoming calls as normally received, but supporting out-going calls associated with a specific campaign or customer facing activity.
Constantly meet established productivity, and quality standards
Process "after-call" work including callbacks, and routing of calls for more complex inquiries.
Communicate and coordinate with internal staff, business/government partners, healthcare entities and other stakeholders, and resolve issues in a timely manner.
Accuracy and Quality will be measured on an individual and team basis. Each Specialist is expected to meet and maintain the Quality Assurance (QA) threshold goal that will be established annually.

Requirements

Two years or more of inbound call center customer service experience.
Knowledge of healthcare products/service, including the 340B Program, and pharmacy background preferred but not required
Post-secondary education preferred
Ability to communicate effectively to groups both verbally and written
Strong ability to retain information and instructions, including the ability to apply the information and instructions to new tasks that may be assigned