Softworld, a Kelly Company

Description

Permanent Senior PACS Administrator ~ Onsite

Location: Vancouver, WA

Summary

The Senior PACS Administrator - Team Lead is responsible for the strategic direction, operational excellence, and leadership of the PACS Administration team within a multi-specialty clinic. This role oversees the design, implementation, and lifecycle management of all imaging systems, ensuring alignment with organizational goals, regulatory compliance, and the highest standards of patient care. The Senior PACS Administrator acts as a key liaison between Imaging, IS, vendors, and executive leadership, driving innovation, efficiency, and continuous improvement across all imaging modalities and workflows.

They provide functional support for PACS Applications, modality workflow, and clinical use of images. Systems include Optum PACS, PowerScribe, Magview, Hologic, Visage, Ascend other imaging systems. Tasks include training, workflow assessment, backup, disaster recovery, and performance monitoring.

Essential Functions AND Responsibilities

• Technical oversight of all Imaging systems. Must have a deep understanding of Radiology operations and ability to coach and train on:
• Microsoft Windows operating systems and associated tools
• DICOM functionality, troubleshooting skills and integration techniques.
• HL7 functionality, standards, troubleshooting skills and integration techniques.
• TCP/IP standards and general networking principles
• Dictation Systems and integration techniques
• Monitor, manage and maintain the PACS system to ensure the maximum up time and availability:
• Perform daily maintenance
• Configure, maintain, and troubleshoot peripheral devices
• Configure, maintain, and document user access, user profiles, and system configurations
• Identify trends in exceptions and recommend resolutions.
• Direct support of PACS systems for radiologists
• Analyzes design alternatives and makes recommendations for upper management
• Manages projects and coordinates with IS and vendors in all phases of installation, implementation, and training of new systems, applications, and upgrades:
• Coordinate system upgrades
• Document system acceptance testing procedures and results
• Document end user feedback for system modifications and improvements
• Perform validation and usability testing
• Manage vendor release and deployment cycles.
• Communicates inside/outside of department for PACS related work and timing.
• Leads the PACS team in collaboration with management and the IS Department.
• Direct daily PACS workflow and assign tasks to other PACS Administrators, as necessary. Identify workflow issues
• Develops operating standards, policies and procedures, and training programs.
• Reviews feedback from system users and compiles and analyzes support data and recommends procedural and educational changes as appropriate.
• Trains new system users.
• Translates technical specifications and requirements into a language appropriate to the audience.
• Development of operating standards using lean methodologies
• Perform scheduled and unscheduled maintenance
• Manage and review system utilization, error and turn around reports
• Document system design, configuration, maintenance, and issues
• Develop and maintain PACS system security policies and patient privacy
• New equipment or initiatives:
• Seek to solve the patient's problem or provide adequate resolution. Compromise when appropriate.
• Maintain confidentiality in accordance with the Clinic and HIPAA regulations.
• Seek additional work to help co-workers, acquire additional skills, and promote efficiency.
• Participate in annual budgeting for:
• System maintenance and support
• Equipment replacement

Education AND Experience

• A Bachelor's Degree in Information Systems or related field is preferred, or equivalent combination of education, training and experience is required.
• Minimum of four years working in a Senior or PACS project management capacity required.
• Understanding of DICOM, HL7 and imaging routing systems
• Familiarity with medical imaging practices and standards
• Experience organizing and managing detailed information and working with and leading teams required.
• Experience with clinical and business workflow analysis for development of electronic solutions required.
• Excellent written/oral communication skills required.
• Solid understanding of desktop operating systems software (i.e. Windows 7/10) and web browsers required.
• Maintain proper operation of Imaging storage systems, servers, and network configurations
• Solid understanding of server operating systems and virtualization preferred.