Softworld, a Kelly Company

Description

Project Manager II - Customer Success, Implementations (Contract-to-Hire)

📍 Greater Boston Area | 100% Onsite (Cambridge & Waltham, MA)

🕒 Monday-Friday, 7: 00 AM - 4:00 PM EST (Flexible 8-hour day)

💼 6-9 Month Contract | Potential to Convert 💲 $45-$50/hr. (W2) | Overtime Eligible

About the Opportunity

We are seeking a Project Manager II, Customer Success - Implementations to support operational, laboratory, and service implementation projects for a leading organization in the Greater Boston area. This role plays a critical part in delivering onsite customer service implementations, laboratory and production relocations, and operational transition initiatives.

The ideal candidate is detail-oriented, customer-focused, highly organized, and experienced in coordinating cross-functional project activities-particularly within laboratory, life sciences, or manufacturing environments.

Domestic travel may be required up to 75%, especially during major implementation periods.

Key Responsibilities

• Lead end-to-end project management of service implementations and lab/production relocation initiatives.
• Build project plans, risk assessments, timelines, and readiness evaluations aligned with customer and internal goals.
• Coordinate cross-functional teams including Lab Services, Operations, Supply Chain, EHS, IT, and Facilities.
• Serve as the primary customer point of contact throughout the project lifecycle.
• Manage project logistics such as equipment moves, lab setups, material transfers, and vendor alignment.
• Prepare and maintain project documentation, including status updates, dashboards, budgets, closure reports, and summaries.
• Ensure compliance with safety, regulatory, and quality requirements during relocations and implementations.
• Assess risks, resolve issues, and ensure projects are delivered on time, within scope, and on budget.

Required Qualifications

• Bachelor's degree or equivalent; PMP certification a plus.
• 1-3 years of experience managing service delivery, implementation, or relocation projects (lab, life sciences, or manufacturing preferred).
• Strong understanding of project scope definition, risk identification, resource planning, and project methodologies.
• Demonstrated success working with cross-functional stakeholders and customers.
• Experience with Smartsheet or other project management tools preferred.
• Excellent communication, presentation, and customer relationship skills.
• Strong operational and logistical aptitude.

Preferred Knowledge & Skills

• Familiarity with lab support operations, materials management, EHS, GxP, and supply chain logistics.
• Proficiency in Microsoft Office and project documentation.
• Ability to analyze timelines, stakeholder needs, and project risks.
• Comfortable working in varied environments including labs, warehouses, and customer sites.
• Able to adapt methodologies to evolving business needs.

Environmental & Physical Requirements

• Work may involve onsite evaluations, equipment validations, and occasional lifting/walking.
• May require non-standard hours to meet project milestones.
• Travel may be required during critical phases.