AAA Auto Club Enterprises

Description

This position directs the planning, development and presentation of training programs for ACE Claims staff, field support personnel and management in support of overall Claims and training objectives. Provides specialized support to business unit employees and management in identifying learning objectives and evaluating staff. Identifies skills, knowledge, and abilities of employees to enhance company objectives. The position recommends, develops, implements, and evaluates training as well as provides coaching to shape, change, or modify employee and management behavior and improve performance and organizational effectiveness. The position assists staff in achieving Claims objectives in all claim handling and service delivery channels. In addition, the position serves as a communication link between employees, management, and executives and among a variety of business and administrative units. The position provides support in the successful achievement of the Club's objectives.

Job Duties

• Take proactive steps, including technical and claims instruction as well as appropriate coaching, to support the achievement of designated claims and service objectives in all delivery channels. Coach employees; evaluate improvements, and provide further recommendations.
• Assist managers, supervisors and leads in employee skill assessments; researching and analyzing projects/assignments; analyzing business unit shortfalls; recommending developmental action plans for employees, management, and department.
• Research, develop, schedule and conduct information and skill building programs designed for employees. Support training initiatives (and training roll-outs) in classroom and one-on-one with employees ensuring that claims training activities are teaching claims representatives and support staff the characteristics and applications of company products and how to effectively handle claims. Develops training program follow-up to support on-the-job application of information and claims skills delivered during training.
• Maintains continual awareness of claims strategies and objectives, recommends claims training techniques, and consults with executives, senior management, and support departments which will assist in meeting claims goals.
• Assists in providing continuing two-way communications between ET&D and the operating units.
• Perform other duties and responsibilities as assigned or required.
• Analyze individual employee skills and knowledge, including claims handling techniques, identify gaps and provide recommendations to management. Provide one-to-one and group training, as well as seek alternative options and resources for training.
• Most work is performed without direct supervision. On occasion, the Field Development Consultant will seek direction from Supervisor, RAC, Manager, or Regional Manager to resolve complex issues/problems.

Qualifications

• Bachelors Equivalent combination of education and experience
• 4-6 years Claims handling and/or corporate training Required
• Advanced written, verbal, and interpersonal skills required to communicate effectively at all levels within the organization.
• Moderate analytical and quantitative skills required.
• Advanced proficiency with standard IBM PC software including the Microsoft Office products, including Outlook, Word, PowerPoint, Excel, Project, and Access preferred.
• Advanced familiarity with Claims and negotiations techniques, technology, procedures, product, benefits and service, and member/customer relations management required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

The starting pay range for this position is $72,700 - $96,800 annually.

Remarkable Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer