Description

We are seeking an experienced Customer Support Engineer - RAN with strong Operations & Maintenance (O&M) expertise to support a live Radio Access Network (RAN) environment onsite in Memphis, TN.

🚨 This position is 100% onsite in Memphis, TN. Remote candidates will not be considered.

Key Responsibilities

• Perform day-to-day Operations & Maintenance (O&M) for RAN network elements
• Execute first-level troubleshooting for RAN alarms, incidents, and performance issues
• Support network activities, upgrades, and maintenance windows
• Escalate unresolved issues to vendor support as required
• Prepare and update incident reports and activity documentation
• Work closely with field, NOC, and engineering teams to maintain network stability

Required Qualifications (Must Have)

• Hands-on RAN Operations & Maintenance experience (years must be specified)
• Recent Nokia RAN experience (within the last 2 years)
• Proven experience working with Nokia RAN equipment
• Strong understanding of LTE and 5G NR RAN architectures
• Ability to troubleshoot live production RAN networks

What You Will Be Doing

• Define project scope, goals, and deliverables aligned with Ericsson's strategic objectives
• Develop detailed project plans, schedules, milestones, and deliverables
• Coordinate internal and external teams to ensure flawless execution
• Manage project budgets, track expenses, and maintain cost controls
• Monitor and report project progress, risks, and issues to stakeholders
• Lead project meetings including status reviews, risk assessments, and post-mortems
• Drive clear and effective communication across cross-functional teams, stakeholders, and clients
• Apply Agile, Scrum, and/or Waterfall methodologies based on project needs
• Ensure compliance with Ericsson's project management governance and standards

What You Will Bring to the Table

• 5+ years of IT project management experience, preferably in telecommunications, IT, or technology environments
• Proven success managing multiple, complex infrastructure or migration projects
• Strong attention to detail with consistent on-time delivery
• Bachelor's degree in Business Administration, Project Management, or related field
• PMP or PRINCE2 certification required
• Exposure to Industry 4.0 initiatives is a strong plus

What You Didn'T Know About Us

• Competitive salary
• Health, Dental and Vision Benefits
• Long-Term growth potential
• 401k
• With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!