
The Ritz-Carlton Maui Kapalua represents the pinnacle of luxury hospitality in Hawaii, combining Marriott International's global excellence standards with the unparalleled beauty and culture of Maui's North Shore. This award-winning resort sets the standard for rare and special luxury service, creating unforgettable guest experiences while offering team members the opportunity to work in one of the world's most coveted hospitality destinations.
Exceptional Luxury Service Culture
As part of The Ritz-Carlton portfolio, this Maui property operates under the legendary Gold Standards-a foundation that guides every team member to deliver gracious, thoughtful excellence daily. The resort's culture emphasizes empowerment, creativity, and compassion, believing that team members succeed when trusted to make decisions that delight guests. Every associate learns and exemplifies the Employee Promise, Credo, and Service Values that have earned The Ritz-Carlton its reputation as a global brand leader. This commitment to exceptional service creates a work environment where pride, purpose, and belonging are central to daily operations.
Why Work At The Ritz Carlton Maui Kapalua
- Work in a world-class luxury resort setting on one of Hawaii's most prestigious properties
- Be part of an award-winning team that curates lifelong memories for discerning guests
- Access professional development and training from the Marriott International network
- Experience a culture that values diversity, inclusion, and equal opportunity
- Competitive compensation ($26.65-$29.61/hour for guest services roles) with comprehensive benefits
- Career advancement opportunities across Marriott's 30+ brands and 9,000+ properties globally
- Immerse yourself in Hawaiian culture while maintaining work-life balance in a beautiful island community
Career Growth & Island Living
Team members at The Ritz-Carlton Maui Kapalua enjoy unique advantages: the prestige of working for a globally recognized luxury brand combined with the lifestyle benefits of Maui living. Whether in guest services, operations, or support roles, employees develop hospitality expertise while building connections with colleagues from around the world. The resort's commitment to non-discrimination and equal opportunity ensures all team members can thrive. From entry-level positions to management opportunities, the Marriott network provides pathways for ambitious professionals to advance their hospitality careers while experiencing the aloha spirit daily.
Mission
Deliver rare and exceptional luxury service at The Ritz-Carlton Maui Kapalua while empowering team members to create lifelong guest memories and build rewarding careers within Marriott International's global hospitality family.
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Description
Additional InformationMust have HVAC experience Job Number25203054
Job CategoryEngineering & Facilities
LocationOrlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States, 32821
VIEW ON MAP: ScheduleFull Time
Located Remotely?N Position Type Non-Management
Position Summary
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display advanced ability to read standard blue prints and electrical schematics concerning plumbing and HVAC. Display above average engineering operations skills and strong general mechanical ability. Display proficiency in at least three of the following categories, above average skills in three more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's. Use the Lockout/Tagout system before performing any maintenance work. Display advanced knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers as necessary. Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent and vocational or technical background.
Related Work Experience: Extensive experience and training in general maintenance, electrical or refrigeration, parts inventory and requisition, exterior and interior surface preparation and painting.
At least 2 years of hotel engineering/maintenance experience.
Supervisory Experience: No supervisory experience.
License or Certification: Valid Driver's License
REQUIRED QUALIFICATIONS: Universal Chlorofluorocarbon (CFC) Certification
Must meet applicable state and federal certification and/or licensingrequirements.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment(TM). In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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