60559 Westmont, IL
Location
Uxbridge, Middlesex
Size
1,001-5,000 employees
Industry
IT Services and IT Consulting
Founded
2007
SISL Global: Premier IT Infrastructure Solutions Partner
SISL Global stands as a market-leading IT infrastructure reseller and systems integrator, delivering comprehensive technology solutions across EMEA, North America, Latin America, and Asia Pacific regions. Founded in 2007 and headquartered in Uxbridge, Middlesex, this privately held company has grown to over 2,000 employees worldwide with a global annual turnover exceeding $225 million, establishing itself as a trusted partner for both public and private sector organizations.
Comprehensive Technology Solutions
Operating through six strategic global offices with 24x7x365 operation centers, SISL Global ensures continuous support across different time zones. The company's extensive service portfolio encompasses:
- Data center and cloud solutions
- Network connectivity and security services
- Managed helpdesk and IT support
- Professional services and system integration
- Software licensing solutions
- IT asset management and digital workspace solutions
- Business intelligence and analytics tools
- IT supply chain services
What sets SISL Global apart is its impressive 99% customer satisfaction rate and commitment to exceeding client expectations through end-to-end services from initial design consultation through implementation and ongoing support.
Dynamic Career Environment
SISL Global offers IT professionals a collaborative, globally-connected work environment where technical excellence meets real-world problem-solving. Team members benefit from:
- Global exposure across multiple industries and geographic regions
- Diverse technical challenges in 24x7 operational environments
- Hands-on experience with cutting-edge technologies including cloud computing, cybersecurity, and data analytics
- Cross-functional collaboration supporting everything from hardware refresh cycles to executive-level support
- Professional development in asset management, vendor coordination, and enterprise-level deployments
Unified Team, Exceptional Results
The company culture emphasizes self-sufficiency, analytical problem-solving, and maintaining high professional standards. All 2,000+ team members work as one united global team, enabling the organization to consistently go beyond expected service levels. Whether coordinating complex hardware deployments, managing inventory systems, or providing specialized support, SISL Global professionals operate within a framework that values innovation, reliability, and customer-first thinking.
Frequently Asked Questions
SISL Global has over 2,000 employees working across six global offices in EMEA, North America, Latin America, and Asia Pacific regions, operating as a unified team delivering integrated IT solutions.
3
Jobs for SISL Global in United States
- 61558 Pekin, IL
- 84047 Midvale, UT
SISL Global
A SISL Global Company
Datacenter Technician
60559 Westmont, IL ·
Website:sisl.global
Size:1,001-5,000 employees
Key Responsibilities
Data Center Operations
- Perform day-to-day physical support including racking, stacking, patching, and decommissioning of servers, routers, switches, and storage devices.
- Handle on-site tasks such as hardware replacements, hard drive destruction, cable management, and inventory updates.
- Assist remote teams by acting as "hands and eyes" for diagnostics, reboots, and maintenance tasks.
Technical Troubleshooting & Support
- Troubleshoot escalated hardware and software issues for end-users and systems within the data center and distribution centers.
- Resolve TCP/IP, network connectivity, and infrastructure issues in collaboration with networking teams.
- Support RF devices, printers, and workstations (Windows CE, Android, iOS, Windows).
- Perform root cause analysis and resolution of server and application-related issues.
- Provide first-level support for Cisco routers, switches, IP phones, and wireless access points.
System Administration & Maintenance
- Manage and support Active Directory accounts and group policies using AD Manager and SailPoint.
- Utilize tools such as MobiControl, Data Protector, and Bomgar for device management, data restoration, and remote support.
- Perform server reboots, weekly maintenance, and software updates.
- Monitor system performance and backups to ensure business continuity.
Collaboration & Communication
- Work with cross-functional teams (networking, security, warehouse operations, vendors) to support IT and operational goals.
- Provide on-site verification of changes and upgrades performed by off-site teams.
- Escalate unresolved issues and document troubleshooting steps in ticketing systems (e.g., ServiceNow).
Documentation & Process Management
- Maintain up-to-date documentation of systems, procedures (SOPs), checklists, and troubleshooting guides.
- Conduct regular hardware audits and manage hardware lifecycle from deployment to decommissioning.
- Create and update technical knowledge base articles for team knowledge sharing.
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Required Skills & Qualifications
- 2+ years of experience in data center or hands-on IT support roles.
- Proficient in Windows and Linux environments.
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs).
- Experience supporting hardware (servers, switches, laptops, RF scanners).
- Familiarity with Cisco devices, MobiControl, and ServiceNow.
- Working knowledge of backup systems, scripting (PowerShell, VB), and remote tools (RDP, Bomgar).
- Strong problem-solving and customer service skills.
- Excellent verbal and written communication skills.
- Ability to lift and move equipment (up to 50 lbs) and work in physically demanding environments.
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