SISL Global

      SISL Global

      A SISL Global Company
      Website:sisl.global
      Industry:IT Services and IT Consulting
      Type:Privately Held
      Headquarters:Uxbridge, Middlesex
      Size:1,001-5,000 employees

      Description

      SISL Global stands as a premier IT infrastructure reseller and systems integrator, delivering comprehensive technology solutions across EMEA, North America, Latin America, and Asia Pacific regions. With over 2,000 employees worldwide and a global annual turnover exceeding $225 million, the company has established itself as a trusted partner for both public and private sector organizations seeking cutting-edge IT solutions.

      Headquartered in Uxbridge, Middlesex, SISL Global operates through six strategic global offices with 24x7x365 operation centers, ensuring continuous support for clients across different time zones. The company's extensive service portfolio encompasses data center and cloud solutions, network connectivity and security services, managed helpdesk support, professional services, software licensing solutions, and IT asset management. Additionally, SISL Global specializes in business intelligence and analytics tools, digital workspace solutions, and comprehensive IT supply chain services.

      What sets SISL Global apart in the competitive IT consulting landscape is its impressive 99% customer satisfaction rate and commitment to exceeding client expectations. The company's approach combines technical expertise with strategic guidance, offering end-to-end services from initial design consultation through implementation, ongoing support, and project management. This comprehensive methodology has positioned SISL Global as a market leader in IT infrastructure solutions.

      For professionals seeking career growth in the technology sector, SISL Global offers a dynamic work environment where innovation meets practical application. The company's global presence provides employees with opportunities to work on diverse projects spanning multiple industries and geographic regions. Team members benefit from exposure to cutting-edge technologies including cloud computing, cybersecurity, data analytics, and digital transformation initiatives.

      SISL Global's collaborative culture emphasizes teamwork and professional development, with all 2,000+ team members working as a unified organization to deliver exceptional results for clients and technology partners. The company's commitment to staying at the forefront of technological advancement creates numerous opportunities for skill development and career progression in areas such as cloud architecture, network security, IT project management, and business intelligence.

      As a privately held company with strong financial performance and continued growth, SISL Global represents an excellent opportunity for IT professionals looking to advance their careers while contributing to meaningful technology solutions that drive business transformation across industries.

      4

      Jobs for SISL Global in United States

      SISL Global
      SISL Global
      A SISL Global Company

      Desktop Support Technician

      27703 Durham, NC · 3 days ago
      Website:sisl.global
      Size:1,001-5,000 employees
      SISL Global

      Principal

      Responsibilities

      (Essential Function):

      • Provides day-to-day support and monitoring of the deskside team with ticket assignment and resource allocations.
      • Reviews professionalism by the deskside team and confirms adherence to dress code and shift times
      • Completes survey reviews and provides customer feedback for deskside team members
      • Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws
      • Ensures compliance with all company policies and procedures, including safety rules and regulations.
      • Provide direct technical support to client’s on-site personnel
      • Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration
      • Resolve reported incidents in the software & hardware environment
      • Maintain incident management system with up-to-date information on ticket progress
      • Complete assigned tickets in timely manner within the Client SLAs
      • Update asset tracking inventory in accordance with work instructions
      • Provisioning and setup of phone for either landline or VOIP
      • Monitor/Resolve tickets that have been dispatched by the Service Desk for further action
      • Provide support services for client’s conference and training rooms
      • Perform customer support related tasks and special projects as assigned by management
      • Liaise as necessary interdepartmentally to seek resolutions to all reported issues

      Job Requirements

      Education/Experience:

      • BA or Vocational school degree preferred or equivalent work experience
      • A+ Certification preferred
      • Microsoft Certified Professional certification a plus
      • Previous call center, computer support, or customer service experience
      • Technician must be able to travel if it’s required by our client.

      Skills:

      • Excellent desktop support technical skills. Experience in supporting and troubleshooting Microsoft Office Suite, Windows Operating Systems, VPN client software, Remote Desktop tools
      • Configure and troubleshoot IOS and Android operating systems
      • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
      • Excellent communication and customer service skills. Excellent teamwork skills
      • Ability to perform root cause analysis and determine appropriate course of action based on result