Website:www.helpathome.com
Industry:Hospitals and Health Care
Type:Privately Held
Headquarters:Chicago, Illinois
Size:10,001+ employees
Revenue:$500 million to $1 billion (USD)
About
Help at Home stands as the nation's leading provider of high-quality, relationship-based home care services for seniors and individuals living with disabilities. Founded over 45 years ago and headquartered in Chicago, Illinois, this mission-driven organization employs more than 60,000 compassionate caregivers who serve approximately 70,000 clients across 13 states and 200+ locations, generating revenue between $500 million and $1 billion annually.
Person-Centered Care Excellence
At Help at Home, clients are treated like family through personalized, in-home care services that create Great Days and Meaningful Moments. The organization's person-centered approach establishes the home as the center of health and care coordination, delivering high-quality, cost-effective outcomes while maintaining client independence and dignity. This comprehensive care model spans in-home personal care, community-based services, and specialized support for individuals seeking to live their best lives in familiar surroundings.
Career Growth and Development
- Weekly pay with competitive hourly rates and direct deposit
- Comprehensive healthcare, dental, and vision insurance packages
- Paid time off and parental leave benefits
- 401k retirement planning with company support
- Ongoing, in-depth training opportunities for skill development
- Career advancement pathways within an industry leader
Values-Driven Work Environment
Help at Home's culture is built on five core values: Service, Accountability, Integrity, Teamwork, and Innovation. Team members work in a collaborative, fast-paced environment where their contributions directly impact client lives and family wellbeing. The organization values professional communication, community outreach, and continuous improvement in recruitment practices and employer branding. Whether you're an experienced healthcare professional or beginning your career, joining Help at Home means becoming part of a growing company with a strong mission, working alongside passionate teams that redefine care standards while building meaningful relationships with clients and communities across America.
Mission
Mission Statement
Help at Home's mission is to enable individuals to have Great Days with independence and dignity at home.
Vision Statement
Using the millions of hours we spend with our clients to:
Establish the home as the center of health and care coordination
Serve our clients as if they are family Create Meaningful Moments that make a difference
Core Values Service
Accountability Integrity
Teamwork Innovation
Call us to get connected with our care in your community.
Latest News
Help at Home Named to Forbes' 2025 List of America's Best Employers in Indiana, Pennsylvania and Mississippi
Recognition underscores company's 50-year legacy of its culture of caring CHICAGO, Oct. 16, 2025 /PRNewswire/ -- Help at Home, the leading national provider of high-quality, relationship-based home care, today announced it has been named to Forbes' 2025 list of America's Best Employers by State in Indiana, Pennsylvania and Mississippi. The company earned recognition in the state of Indiana for the second consecutive year. As the largest Home and Community-based (HCBS) personal care provider...
Newsweek Names Help at Home "Greatest Workplace for Parents and Families"
Three-year consecutive recognition underscores the company's employee-first culture CHICAGO, July 30, 2025 /PRNewswire/ -- Help at Home, a leading national provider of in-home, personal care services, announced it has been named by Newsweek as one of America's Greatest Workplaces for Parents and Families 2025. This marks the third consecutive year the company has earned this prestigious recognition, underscoring its continued commitment to fostering and maintaining a strong, supportive...
Help at Home Leaders Earn National Recognition as Industry Trailblazers
Two Company Leaders Recognized by WTWH Health Care in Future Leaders Class of 2025 CHICAGO, July 17, 2025 /PRNewswire/ -- Help at Home, the leading national provider of high-quality, relationship-driven home care, today announced that two of its standout leaders, Amra Huskic and Meisha Oleksiak, have been named to the WTWH Healthcare Future Leaders Class of 2025. This prestigious recognition honors rising stars who are shaping the future of home and health care through innovation, dedication...
Newsweek Names Help at Home One of America's Greatest Workplaces 2025
Company's second consecutive year recognized nationally as industry-leading workplace CHICAGO, June 25, 2025 /PRNewswire/ -- Help at Home, the leading national provider of high-quality, relationship-based home care, today announced it has been named to Newsweek's 2025 list of America's Greatest Workplaces-a prestigious recognition that highlights the company's commitment to building an exceptional workplace culture during its landmark 50th anniversary year. "To be named by Newsweek as one of...
Help at Home Acquires Home Care Now of Central Florida
Transaction Reinforces Company's Commitment to Growth Across the State CHICAGO, May 21, 2025 /PRNewswire/ -- Help at Home, the nation's leading provider of innovative, relationship-driven, in-home personal care, today announced the acquisition of Home Care Now of Central Florida, expanding into Seminole County and strengthening the company's statewide presence. The latest Florida transaction follows the company's recent acquisition of Caregiver Services Inc. (CSI) and solidifies Help at...
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Jobs for Help at Home in United States
Help at Home
A Help at Home Company
Clinical Operations Leader
11210 Brooklyn, NY ·
$150K/yr - $190K/yr
Website:www.helpathome.com
Size:10,001+ employees
Description
Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We're looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.
Job Summary
The Clinical Operations Leader is responsible for the strategic oversight and clinical operations of in-home nursing and cluster home care services across the New York market. This role ensures compliance with New York State Department of Health (DOH) regulations, Managed Long-Term Care (MLTC) program requirements, and Federal guidelines. The Clinical Leader supports a growing client base exceeding 5,000 individuals and leads a multidisciplinary clinical team to deliver high-quality, cost-effective, and person-centered care in community settings. Key responsibilities include planning, directing, and evaluating clinical initiatives to ensure optimal service delivery, quality, and regulatory compliance.
*Regular onsite presence required in Industry City office with occasional visits to offices across all five boroughs. This person must reside in the NYC area.
Duties/Responsibilities
- Lead execution of clinical business operations for in-home nursing and cluster home care models specific to NY State requirements.
- Ensure compliance with DOH regulations, MLTC guidelines, and Medicaid contractual obligations.
- Oversee all aspects of client care including admission assessments, reassessments, supervision, and case management services to maintain compliance with productivity standards.
- Collaborate with Operations, Intake, and Quality & Compliance teams to develop, review, and implement clinical protocols tailored to the needs of high-volume home care populations.
- Monitor service delivery outcomes, KPIs, and care quality benchmarks across a client base of 5,000+ individuals.
- Direct strategic deployment of clinical programs to support MLTC plans, home-based skilled services, and caregiver support.
- Ensure timely clinical documentation, visit compliance, and execution of nurse visit schedules, including urgent and high-risk cases.
- Lead efforts in continuous improvement, incorporating best practices, data analytics, and clinical technology enhancements.
- Maintain a proactive approach to workforce planning, nurse recruitment, and retention to ensure appropriate staffing for large-scale client needs.
- Track and ensure timely completion of mandatory trainings, CEUs, and licensure renewals for all clinical staff.
- Collaborate with Quality and Compliance to support audit readiness, implement corrective action plans, and improve clinical documentation processes.
- Serve as a senior clinical liaison with MLTC health plans, state surveyors, and external stakeholders.
Education and Experience
- Bachelor of Science in Nursing (BSN) required; Master's in Nursing, Healthcare Administration, or Business Administration (MBA) preferred.
- Current NYS Registered Nurse (RN) license in good standing.
- Minimum 5 years of progressive leadership in home health or home care operations, with significant experience in New York's MLTC and Medicaid landscape.
- Proven experience managing clinical teams serving over 5,000 clients across dispersed home/community-based settings.
- Deep understanding of NYS DOH regulations, CHHA/LHCSA operations, and MLTC quality measures (e.g., UAS-NY).
- Minimum of three (3) years of quality/process improvement experience.
- Advanced skills in Microsoft Office, EMR/EHR systems, and clinical workflow optimization.
Salary Range
- $150,000 - $190,000