Seneca Resources

Description

Position Title: Application Support Specialist

Location: Bronx, New York

Position Status: Contract (multi-year)

Hours: Evenings

Overview

We are seeking an experienced Application Support Specialist to provide technical support and maintenance for mission-critical applications used by NYPD 911 Police Communication Technicians and Dispatchers. This role ensures the stability, performance, and reliability of iCAD systems and related applications across multiple site locations.

Key Responsibilities

• Provide application software support for NYPD 911 communication systems, including iCAD and integrated third-party applications.
• Monitor, review, and analyze application crash dump files to identify bugs and recommend software enhancements.
• Oversee iCAD servers, workstations, and applications using monitoring tools such as SolarWinds and ESMD.
• Maintain, troubleshoot, and repair computer systems, hardware, and peripherals for over 600 users.
• Serve as the first point of contact and escalation for Windows and iCAD break-fix issues.
• Troubleshoot and resolve issues with third-party applications integrated with mapping systems and iCAD across 500+ workstations.
• Review system and application logs to diagnose and remediate production floor problems promptly.

Qualifications

• Strong knowledge of Windows operating systems and application troubleshooting.
• Experience with monitoring tools (SolarWinds, ESMD) and log analysis.
• Familiarity with iCAD or similar dispatch systems preferred.
• Ability to manage hardware and software support for large user environments.
• Excellent problem-solving and communication skills.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.