Position Details

Title: Technical Program Manager - Enterprise Systems, Infrastructure, & IT Operations

Location: Palo Alto, CA (Hybrid)

Duration: 6+ months (High possible extension or conversion)

Pay rate: $60 - $65/hr on W2

Job Description of service

• We are seeking a detail-oriented and proactive individual to join our Enterprise
• Systems, Infrastructure, & IT Operations team as a Contingent Worker.
• The primary responsibility of this role is to lead and support a broad range of initiatives across enterprise systems, infrastructure, and IT operations, enhancing PMO governance, standards, and operating frameworks.
• The ideal candidate will work closely with senior leaders and cross-functional teams to deliver IT programs and advance IT maturity.

Roles and Responsibilities

• Lead end-to-end delivery of IT programs spanning enterprise systems, infrastructure, and operational initiatives.
• Develop project plans, timelines, and roadmaps aligned to business and technical priorities.
• Identify dependencies, risks, and constraints, and communicate mitigation plans.
• Manage budgets, resources, and vendor deliverables as needed.
• Collaborate with enterprise systems teams (ERP, finance, HRIS, supply chain, CRM), infrastructure, and IT operations.
• Facilitate alignment between business stakeholders, technical leads, and executive sponsors.
• Contribute to PMO governance frameworks and standardized processes.
• Establish consistent project intake, prioritization, and portfolio management practices.
• Mentor team members and champion continuous improvement.
• Provide clear status reports and executive-level presentations summarizing progress and risks.
• Ensure documentation, meeting notes, and project materials are complete and up to date.
• Partner with business teams on change management, go-live readiness, and post-launch stabilization.

Required Qualifications

• Strong experience managing complex technical programs in an IT organization.
• Background delivering projects in at least two of the following areas:
• Enterprise systems (ERP, HR, CRM, finance, supply chain, etc.)
• Infrastructure (network, data center, servers, storage, cloud).
• IT operations (service management, automation, monitoring, support).
• Demonstrated ability to work with both technical and business stakeholders.
• Experience managing vendors, partners, and cross-functional workstreams.
• Excellent communication skills, including the ability to translate technical concepts for non-technical audiences.
• Strong problem-solving skills and ability to drive clarity in ambiguous situations.
• Ability to manage multiple concurrent initiatives with competing priorities.
• Experience with setting up and managing projects in Jira and Confluence.
• Familiarity with frameworks such as Agile, Waterfall, ITIL, and hybrid models.
• Ability to create and maintain effective project documents, dashboards, and reports.

Preferred Qualifications

• Experience contributing to or establishing PMO governance and standards.
• Experience with enterprise portfolio management tools.
• Comfort working in environments undergoing transformation or modernization.
• Certifications such as PMP, PgMP, CSM, ITIL Foundation, or SAFe credentials.
• Experience with cloud platforms and modern enterprise SaaS ecosystems.
• Background with integrations, data flows, and cross-system dependencies.

Core Competencies

• Leadership and influence across diverse technical teams
• Strong organizational and time-management abilities
• Clear and effective communication across all levels of the organization
• Analytical thinking and structured problem solving
• Adaptability to changing business needs and priorities
• Technical curiosity and eagerness to learn new domains
• High accountability and ownership of outcomes

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.