AaronsAAN
A The Aaron's Company, Inc. CompanyDescription
Aaron's, Inc. stands as a leading specialty retailer in the United States, serving customers through innovative lease-to-own and retail purchase solutions since 1955. Headquartered in Atlanta, Georgia, this publicly traded company has grown into an industry pioneer with over 2,100 company-operated and franchised stores across 47 states and Canada, employing between 5,001 to 10,000 dedicated professionals.
As a technology-enabled, omnichannel provider, Aaron's operates through multiple successful brands including Aaron's, BrandsMart U.S.A., BrandsMart Leasing, and Woodhaven. The company specializes in providing quality furniture, consumer electronics, home appliances, computers, and accessories to moderate-income consumers who value affordable payment options without compromising on quality or service.
Aaron's commitment to excellence extends beyond retail operations. BrandsMart U.S.A., one of the nation's leading appliance retailers, operates 12 retail locations in Florida and Georgia, while Woodhaven serves as the company's furniture manufacturing division. This diversified approach creates numerous career opportunities across retail management, sales, customer service, logistics, manufacturing, and corporate functions.
The company's mission centers on establishing superior operating standards while executing proven systems and programs that benefit customers, shareholders, and associates alike. Aaron's emphasizes integrity, honesty, and fairness in all business dealings, creating a workplace culture that values community involvement and giving back to local citizens.
With annual revenue ranging from $1 to $5 billion, Aaron's offers career stability and growth opportunities in the thriving retail and home goods industry. The company's omnichannel strategy, including robust e-commerce platforms, positions employees at the forefront of retail innovation and digital transformation.
Employees at Aaron's benefit from working with a market-dominant company that maintains strong community ties while exploring new business opportunities. The organization's focus on meeting responsibilities to all stakeholders creates an environment where professional development and career advancement are prioritized.
For job seekers interested in retail careers, customer service excellence, or corporate roles within a well-established company, Aaron's provides a platform for meaningful career growth in the expanding lease-to-own and retail furniture industry.
Offices
Jobs for Aarons in United States
- Customer Accounts Advisor:
The salary range for this role is $16.25 to $17.00 per hour*. This position is also eligible for incentive pay based on performance.
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management
- Requirements:
- United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Aaron’s Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- 401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.