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Senior Vice President, Client and User Researcher

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a User Experience Researcher to contribute to research activities across our product teams. As an expert in UX research processes, you'll work independently on research projects for your assigned product experience while also supporting strategic research initiatives.

This role will support research in the Design Hub within BNY. Structured as Accelerator teams, they are set up to partner with different areas of the bank that have not historically worked with Design, on a project basis.. In addition to work benefitting the platforms, this role will be responsible for ensuring that research best practices are followed in alignment with BNY’s Design Practice. This role is located in New York, NY

In this role, you’ll make an impact in the following ways:

Key Responsibilities

• Conduct and manage research projects aligned to your assigned product experience and strategic research efforts
• Drive relationships and interactions with design and product experience leads
• Build relationships with product managers to influence multi-year roadmaps
• Manage communications around internal projects efficiently
• Lead specialized research practice areas to enhance overall practice maturity
• Take ownership in driving work forward while maintaining open communication channels
• Anticipate problems and proactively develop solutions
• Manage relationships with client-facing teams
• Lead trainings and workshops in your area of expertise
• Contribute to enhancing team processes and organizational efficiency

Research Activities Include

• User needs analysis and behavioral research
• Facilitating user feedback on strategic business priorities and features
• Validating new designs and product features before development
• Conducting usability testing for early release and production software
• Contributing to feedback programs for live software that integrate into QA and product workflows

Qualifications

• Bachelor's degree in psychology, user experience, design, human-computer interaction, or related discipline; advanced degree a plus
• 10-12 years of experience in UX research
• Deep expertise in facilitating qualitative research, with broad knowledge across multiple methodologies
• Strong analytical skills with ability to synthesize information across multiple factors
• Excellent communication and presentation skills across various audience types
• Exceptional attention to detail and organizational skills
• Experience with enterprise feedback tools such as Qualtrics, Medallia, Foresee, etc.
• Experience in securities or financial services industry is a plus
• Ability to work with limited direction on new assignments At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn     Here’s a few of our recent awards:  America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.    BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $119,000 and $221,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. 

Our Commitment

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. We are committed to building the best global team that is representative and inclusive of the diverse talent, clients, and communities we serve. We support wellbeing and a balanced life through inclusive employment policies and employee forums.