--- title: Welcome Center Lead at YMCA of Central Massachusetts description: YMCA of Central Massachusetts is hiring for the Welcome Center Lead role in Worcester, MA. Pays $18 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/welcome-center-lead-at-ymca-of-central-massachusetts-01a11793-b032-7afc-b8c0-fe2705f034bd date: 2026-11-15T01:26:44Z og_description: Join YMCA of Central Massachusetts as Welcome Center Lead in Worcester, MA. Pays $18 per hour. Full-time role. og_image: https://www.foundrole.com/og/wny0o8.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | YMCA of Central Massachusetts | | **Location** | Worcester, MA | | **Salary** | $18/hr | | **Type** | Full Time | | **Posted** | Oct 07, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for YMCA of Central Massachusetts. - **E-Verify:** No E-Verify enrollment on record for YMCA of Central Massachusetts. ## Pay for similar jobs Most similar jobs pay $31,000 – $35,000 a year (median $32,000). ## Description Under the supervision of the Welcome Center Director, this position's primary responsibility is for delivering the highest level of member service and telephone reception. The position is also responsible for building security and computer-related financial transactions. **ESSENTIAL FUNCTIONS:** - Serve as an ambassador and provide members, volunteers, visitors the highest level of customer service including face to face and phone inquiries. - Ensure the YMCA character development initiatives of caring, honesty, respect, responsibility are implemented in the Membership Department. - Manage all inquiries related to membership including rates, hours of operation and current program schedules. - Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff. - Oversees desk operations. Provide direct service at the welcome center as scheduled and as needed. - Work in all facets of member billing (primarily membership and program, but assist with camp and childcare as needed) including: payments, follow-up on NSF Check and Declined Credit Cards, bank drafts/insufficient funds reports, daily cash reconciliation and EOS (End Of Shift Reports). - Oversee the accounts receivable and payable and end of month P-Card reconciliation for the Branch in collaboration with all members of the branch leadership team. - Responsible for completion of daily and monthly reports to the Association Service Center regarding cash received, deposited and discrepancies. - Work with Membership Director regarding cash variances as it relates to Welcome Center staff; provide guidance to avoid future discrepancies in cash reconciliations. - Primary responsibility for all reconciliation of all membership and program registrations. - Produce and process various reports including but not limited to Access Denied, Tracking Visitor Passes, Duplicate Members and Non-Renewing Members and other reports as assigned. - Assist the Membership Director to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff. - Works daily DOD Shift. - Point person for Welcome Center Shift Schedule. Adheres to budget, responds to demand, and ensures appropriate staffing at all times. - Perform other duties as assigned by supervisor. - Participate in training and other Association initiatives. - Perform other duties as assigned. **QUALIFICATIONS:** - At least 21 years old - Minimum of two-year college degree (Bachelors preferred) - Must have at minimum 1 year experience in customer service - Strong organizational, computer, and communication skills - Strong human relation skills, including the ability to establish and maintain positive work environment **SCHEDULE:** Looking to fill the following shifts, **Sunday-Thursday 7am-3:30pm** and **Tuesday-Saturday 12pm-8:30pm** **JOB TYPE:** Full-Time (Non-Exempt) **PAY:** $18.00/hr, plus, benefits to include generous PTO, Access to facilities for immediate family, Medical, Dental, Disability, Life, Vision, & Pet Insurance, and ability to participate 403B Retirement Savings Plan. Also, once fully vested the YMCA will pay into an account for you! If this sounds like something you are qualified to do and want to apply, please submit online application today! **The Y:** We’re for youth development, healthy living, and social responsibility. **OUR CULTURE:** Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. **We are a safe place** for children, teens and vulnerable populations, and all staff, regardless of their role within the organization, are required to ensure the trust that families place in us is earned each and every day. Child protection is every employee’s job, and employees may not begin work until they are trained. **We are welcoming:** we are open to all. We are a place where you can belong and become. **We are genuine:** we value you and embrace your individuality. **We are hopeful:** we believe in you and your potential to become a catalyst in the world. **We are nurturing:** we support you in your journey to develop your full potential. **We are determined:** above all else, we are on a relentless quest to strengthen our community, beginning with you. ## Skills - Procurement Card (P-Card) Administration - Accounts Receivable - Cash Reconciliation - Billing - Child Protection - Communication - Customer Service ## Benefits - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) - 403(b) Tax-Sheltered Annuity Plans - Other Retirement and Savings - Pet Insurance ## Related - [Hospitality & Food Service jobs](https://www.foundrole.com/careers/hospitality-and-food-service?utm_source=ai_markdown)- [Hotel & Lodging jobs](https://www.foundrole.com/careers/hospitality-and-food-service/hotel-and-lodging?utm_source=ai_markdown)- [Front Desk Agent jobs](https://www.foundrole.com/careers/hospitality-and-food-service/hotel-and-lodging/front-desk-agent?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Massachusetts](https://www.foundrole.com/locations/us/massachusetts?utm_source=ai_markdown) — 76199 jobs - [Wellness and Fitness](https://www.foundrole.com/sectors/healthcare/wellness-and-fitness?utm_source=ai_markdown) — 17564 jobs - [Worcester, MA](https://www.foundrole.com/locations/us/massachusetts/worcester?utm_source=ai_markdown) — 2100 jobs ## Related pages - [Massachusetts](https://www.foundrole.com/locations/us/massachusetts?utm_source=ai_markdown) — 76199 jobs - [Wellness and Fitness](https://www.foundrole.com/sectors/healthcare/wellness-and-fitness?utm_source=ai_markdown) — 17564 jobs - [Worcester, MA](https://www.foundrole.com/locations/us/massachusetts/worcester?utm_source=ai_markdown) — 2100 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)