---
title: Remote Trainer / Knowlegde Manager at GovCIO
description: GovCIO is hiring for the Trainer / Knowlegde Manager role. Pays $75K–$85K per
  year. Remote role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/trainer-knowlegde-manager-at-govcio-01a0f4b3-3c7a-7d7e-a556-fb9e9f107926
date: 2026-10-01T00:15:27Z
og_description: Join GovCIO as Trainer / Knowlegde Manager. Pays $75K–$85K per year. Remote role.
  Requires 5+ years of experience.
og_image: https://www.foundrole.com/og/xk5xon.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
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    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | [GovCIO](https://www.foundrole.com/companies/gov-cio?utm_source=ai_markdown) |
| **Location** | Remote |
| **Salary** | $75K/yr - $85K/yr |
| **Posted** | Sep 30, 2026 |

## Remote check

**Fully remote: passed our check.** The role itself is remote, with no recurring office days, travel under 10%, no on-site duties and no end date on the remote setup.

- "This position will be located in the United States and will be fully a remote."

**Where you can work from:** United States
## Description

GovCIO is currently hiring for a **Trainer Knowlege Manager** to support our newly awarded TSA Focus contract. This position will be located in the United States and will be fully a remote.

**Responsibilities**  

- Serves as a SPOC shift lead, organizing, directing, and leading SPOC analysts in providing expert user support
- Provides advanced IT service desk support, serving as a primary escalation point for Tier 1 agents and providing comprehensive advanced agent support 24x7x365
- Uses skill and proficiency in remote desktop support to troubleshoot complex operating systems and COTS software-related issues and effectively managing and maintaining Service Desk Knowledge Base (KB) articles for optimal support
- Supports TSA GFE, mobility systems, and IT systems for both on-site and telework/remote users
- Ensures all records identified for incident management and problem analysis are marked as related, accepts warm transfers from Tier 1, and assists in achieving first-call/contact resolution
- Monitors Automated Call Distribution (ACD), incidents, service requests, and queues to identify critical or high-priority incidents impacting services immediately
- Uses strong analytical and problem-solving skills, enabling effective resolution of complex issues, alongside excellent interpersonal and communication skills for seamless interaction with end-users and collaboration with other IT support teams

**Qualifications**  

Bachelor's with 8+ years (or commensurate experience)  

- 8 years of general IT experience in a user support role
- 5 years’ experience in an IT service desk environment
- Experience leading and managing a 24x7x365 Service Desk operation, serving 85K users in an enterprise-wide setting, ensuring the continuous and efficient delivery of comprehensive IT support across Tier 0, Tier 1, and Tier 2
- Possesses advanced IT service desk skills, serving as a primary escalation point for Tier 1 agents and providing comprehensive advanced agent support 24x7x365
- Demonstrates skill and proficiency in remote desktop support to troubleshoot complex operating systems and COTS software-related issues and effectively managing and maintaining Service Desk Knowledge Base (KB) articles for optimal support
- Possesses strong analytical and problem-solving skills, enabling effective resolution of complex issues, alongside excellent interpersonal and communication skills for seamless interaction with end-users and collaboration with other IT support teams

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

**Posted Salary Range**  

USD $75,000.00 - USD $85,000.00 /Yr.
## Skills

- Commercial Off-The-Shelf (Cots)
- Remote Desktop Support
- Message Queues
- End User Support
- Problem Solving
- Deployment Strategy
- Automatic Call Distributor (Acd)
- Interpersonal Skills
- Directing
- Collaboration
- Shift Leadership
- Remote Work
- Service Desk Support
- Incident Management
- IT Support
- Communication

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/trainer-knowlegde-manager-at-govcio-01a0f4b3-3c7a-7d7e-a556-fb9e9f107926?utm_source=ai_markdown)

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