--- title: Tier 1 Technician Level 2 at Sharp Solutions description: Sharp Solutions is hiring for the Tier 1 Technician Level 2 role in Denver, CO. Pays $44K–$46K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/tier-1-technician-level-2-at-sharp-solutions-01a1492b-0be0-72c6-8972-f3f2d08e8700 date: 2026-11-15T01:26:44Z og_description: Join Sharp Solutions as Tier 1 Technician Level 2 in Denver, CO. Pays $44K–$46K per year. Full-time, on-site role. og_image: https://www.foundrole.com/og/tw2ex3.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Sharp Solutions | | **Location** | Denver, CO | | **Salary** | $44K/yr - $46K/yr | | **Type** | Full Time | | **Posted** | Oct 16, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Sharp Solutions. - **E-Verify:** Sharp Solutions uses E-Verify. ## Pay for similar jobs Most similar jobs pay $50,000 – $71,000 a year (median $60,000). ## Description **REQUIREMENTS AND RESPONSIBILITIES:** - Enter and manage technical support incidents in a ticketing system - Troubleshoot, identify, and resolve problems and escalating problems to appropriate systems engineers - Troubleshoot and resolve Tier 2 support issues via phone, email, remote desktop and on site, using remote desktop tools (Microsoft Remote Desktop, Bomgar) - Resolve issues and maintaining customer contacts according to a specified service level - Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity - Maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training - Assist end users of applications software operating on Windows 7, Windows 10 and future versions of Microsoft Windows personal computers and laptops. Apple devices are also supported - Assist customers with and resolve routine application questions, all versions of Microsoft Office Suite, Google mail, Calendar and Drive issues - Install software for laptops and desktops - Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff - Add and delete user accounts and maintain groups as required - Log and report each service request and problem report. Requires familiarity with the use of trouble ticketing system (Footprints, Remedy etc.) - Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices. - Perform troubleshooting of local and network printer issues - Perform manual antivirus scan of desktop/laptop after malicious incident notification - Test software upgrades provided by the client, provide user upgrade plan, schedule upgrades with users and conduct upgrades - Notify client of any unresolved user problems, outstanding trouble calls or other areas of concern - Other duties as assigned. ## Skills - Mobile Device Management - Technical Support - IT Ticketing Systems - Remote Desktop Support - Active Directory - Calendar Management - Customer Support - Virus Protection Software - Computer Peripherals - Gmail - iOS - BeyondTrust Remote Support (Bomgar) - Microsoft Office - Distributed Directory Information Services - Service Desk Support - Microsoft Windows 10 - Android - Microsoft Windows 7 - Customer Service ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Help Desk Technician / Analyst jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/help-desk-technician-analyst?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Colorado](https://www.foundrole.com/locations/us/colorado?utm_source=ai_markdown) — 56961 jobs - [Denver, CO](https://www.foundrole.com/locations/us/colorado/denver?utm_source=ai_markdown) — 15458 jobs ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Colorado](https://www.foundrole.com/locations/us/colorado?utm_source=ai_markdown) — 56961 jobs - [Denver, CO](https://www.foundrole.com/locations/us/colorado/denver?utm_source=ai_markdown) — 15458 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)