--- title: Technical Support Engineer at Lumana in New York, NY description: Lumana is hiring for the Technical Support Engineer role in New York, NY. Pays $70K–$90K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/technical-support-engineer-at-lumana-01a0f9d6-c233-7380-b743-921dee42f21a date: 2026-10-02T00:15:31Z og_description: Join Lumana as Technical Support Engineer in New York, NY. Pays $70K–$90K per year. Full-time, hybrid role. og_image: https://www.foundrole.com/og/grdhua.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Lumana | | **Location** | New York, United States (Hybrid) | | **Salary** | $70K/yr - $90K/yr | | **Type** | Full Time | | **Posted** | Oct 01, 2026 | ## Description Lumana helps organizations turn video into action. Our AI video security platform helps customers improve safety, strengthen security, and respond faster when it matters most. Founded in 2021 and backed by leading Silicon Valley investors, we’re growing quickly. Here, you’ll think big, move fast, and own work that has a visible impact. The **Technical Support Engineer** will ensure the reliability and performance of our deployed systems. In this hands-on role, you’ll troubleshoot complex hardware and software issues across our full stack—including networking, edge devices, and cloud-connected components. You'll partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness. **Location** Remote within the U.S. **Eastern Time Zone**; hybrid for candidates based in New York City. Candidates must reside in the Eastern Time Zone. **Schedule** Evenings & Weekend Technical Support Engineer **Compensation** $70,000–$90,000 annually, based on the candidate’s geographic location (Tier 1 vs. Tier 2), local market benchmarks, relevant experience, and certifications. **Responsibilities** - Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. - Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence. - Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments. - Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components. - Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity. - Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads. - Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability. - Coordinate testing and validation of new hardware and software in production-like, real-world environments. - Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows. - Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence. - Other duties may be assigned. **Must Have** - 1-3 years in technical support, system engineering, or IT operations roles with experience troubleshooting TCP/IP, DNS, DHCP, routing, firewalls, and network connectivity - Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field - Demonstrated ability to troubleshoot under pressure with urgency and precision - Strong analytical and documentation skills **Nice To Have** - Experience supporting IP camera systems or edge-connected devices - Familiarity with Linux-based systems - Comfort scripting in Python or similar automation tools - Relevant certifications (CCNA, Network+, Security+) **Our Interview Process** We keep it focused and respectful of your time—our typical process includes: - A 30-minute conversation with our Talent Team - A 1 Hour Take Home Assignment - A 45-minute Technical Panel - A 30-minute Hiring Manager Interview - A 30-minute HR Interview **✨ What We Offer** We believe great talent deserves great support. Here’s how we invest in you: **Competitive Pay:** A strong base salary that reflects your experience, impact, and market value **Equity & Upside:** Own a piece of what you're building with meaningful equity in a fast-growing startup **Tools that Work for You:** Get access to top-tier tech and a fully equipped workspace—both in-office and at home **Hybrid Flexibility:** Enjoy a balanced schedule with two remote workdays each week after ramp-up **Product Influence:** Your voice matters—your hands-on feedback directly shapes our product roadmap **For U.S. Based Employees** - **Health & Wellness:** Comprehensive medical, dental, and vision coverage. - **Time Off:** 15 days PTO, 10 paid holidays, and sick leave. - **Financial:** 401(k) with 4% employer match, equity (ISO) in a fast-growing startup. - **Remote-Friendly:** Flexible hybrid/remote work arrangements depending on role. - **Parental Leave:** Paid parental leave for new parents. - **Work Setup:** $500 home office stipend and top-tier equipment provided. **Equal Opportunity:** Lumana considers applicants without regard to protected characteristics, in accordance with applicable law. **Interview Policy:** Please answer independently during interviews. Do not use real-time AI assistance, transcription, or answer prompts without prior authorization. Unauthorized use may disqualify you. **Recruitment Fraud:** Official hiring emails come from **@**[**lumana.ai**](http://lumana.ai). We never request payment or banking information during hiring. **Agencies:** We do not accept unsolicited agency resumes or pay fees without a signed agreement. ## Skills - Firewall Configuration - Technical Troubleshooting - Virtual Machines - CompTIA Security+ - CompTIA Network+ - High Availability Systems - Cloud Computing - Scripting - Technical Support - Dynamic Host Configuration Protocol (Dhcp) - Cisco Certified Network Associate - Investigation - Systems Engineering - Video Streaming - Python - IT Operations - Automation - Electrical Equipment Components - Virtual Private Networks (Vpn) - Network Routing - Scalability - Incident Response - Site Reliability Engineering - Human Resources - Diagnostics - Technical Documentation - Systems Integration - Computer Science - Linux - Domain Name System - Network Monitoring - Operational Excellence - Communication - Transmission Control Protocol (Tcp) - TCP/IP - Load Balancing - IP Camera Systems ## Benefits - Health and Wellness Stipends - Health Insurance - Dental Insurance - Vision Insurance - Parental Leave - Paid Time Off (Pto) - Sick Leave - 401(k) Plans - Office Equipment ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/technical-support-engineer-at-lumana-01a0f9d6-c233-7380-b743-921dee42f21a?utm_source=ai_markdown) ## Related - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [New York Jobs Hiring Now](https://www.foundrole.com/locations/new-york?utm_source=ai_markdown) — 157259 jobs - [Software Development](https://www.foundrole.com/sectors/technology/software-development?utm_source=ai_markdown) — 119337 jobs - [New York Jobs Hiring Now](https://www.foundrole.com/locations/new-york/new-york?utm_source=ai_markdown) — 61063 jobs ## Related hubs - [New York Jobs Hiring Now](https://www.foundrole.com/locations/new-york?utm_source=ai_markdown) — 157259 jobs - [Software Development](https://www.foundrole.com/sectors/technology/software-development?utm_source=ai_markdown) — 119337 jobs - [New York Jobs Hiring Now](https://www.foundrole.com/locations/new-york/new-york?utm_source=ai_markdown) — 61063 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by state and city](https://www.foundrole.com/locations?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)