--- title: Technical Support Engineer at incident.io description: incident.io is hiring for the Technical Support Engineer role in New York, NY. Pays $150K–$200K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/technical-support-engineer-at-incident-io-01a117a6-1a87-7684-8a07-3377e8d36dec date: 2026-11-15T01:26:44Z og_description: Join incident.io as Technical Support Engineer in New York, NY. Pays $150K–$200K per year. Full-time, hybrid role. og_image: https://www.foundrole.com/og/7b6o6k.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | incident.io | | **Location** | New York, NY (Hybrid) | | **Salary** | $150K/yr - $200K/yr | | **Type** | Full Time | | **Posted** | Oct 07, 2026 | ## Is this job real? **Ghost job check:** C · Some flags. Mostly fine, a few things to check. ## Visa sponsorship - **H-1B:** incident.io sponsors H-1B visas. It filed 1 H-1B petition (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for incident.io. ## Pay for similar jobs Most similar jobs pay $82,000 – $148,000 a year (median $108,000). ## Description # **The Team** The Technical Support Team is usually the first line of communication between [incident.io](http://incident.io) and our customers. We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product. It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in. We also collaborate with Product and Engineering, being an essential part of delivering the best possible product. # **What you’ll be doing:** You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. - **Delivering a world-class customer experience** for inbound support questions over Slack and Pylon - **Acting as the voice of the customer**, by capturing product feedback and feature requests for Product and Engineering - **Handling technical challenges** that arise with customers in partnership with our Customer Success Managers - **Expanding our technical support processes** in collaboration with the Head of Technical Support - **Resolving customer technical issues** directly with Engineering, to debug integration issues, write custom scripts, and work with our API # **What you need to be successful:** - **Proven experience in a similar role**, preferably at a SaaS company, with some experience with monitoring and on-call systems - **Able to write code** at least enough to be dangerous and proficient enough to tackle technical challenges - **Able to communicate complex technical information** by conveying in a clear and simple manner - **Love products** and are keen to understand how they work and how different parts interact with one another - ***You are smartly persistent**;* have a knack for knowing when to dig deep and when to move on ## Skills - Debugging - Technical Support - Slack - Customer Success Management - Voice of the Customer - Acting - New Product Development - Software as a Service (SaaS) - On-Call Coverage - Customer Experience ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Technical Support Engineer / Analyst jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/technical-support-engineer-analyst?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150114 jobs - [Software Products](https://www.foundrole.com/sectors/technology/software-products?utm_source=ai_markdown) — 118918 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 66067 jobs ## Related pages - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150114 jobs - [Software Products](https://www.foundrole.com/sectors/technology/software-products?utm_source=ai_markdown) — 118918 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 66067 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)