--- title: Technical Customer Success Specialist at HP description: HP is hiring for the Technical Customer Success Specialist role in Palo Alto, CA. Pays $83K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/technical-customer-success-specialist-at-hp-01a16ac9-eff1-75a5-998b-b4a5a00ffae3 date: 2026-11-15T01:26:44Z og_description: Join HP as Technical Customer Success Specialist in Palo Alto, CA. Pays $83K per year. Full-time, on-site role. og_image: https://www.foundrole.com/og/cqftpr.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [HP](https://www.foundrole.com/companies/hp-inc?utm_source=ai_markdown) | | **Location** | Palo Alto, CA | | **Salary** | $83K/yr | | **Type** | Full Time | | **Posted** | Oct 22, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** HP sponsors H-1B visas. It filed 218 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for HP. ## Pay for similar jobs Most similar jobs pay $71,000 – $130,000 a year (median $83,000). ## Description Technical Customer Success Specialist **Description -** HP’s Digital Solutions team is looking for a US based post sales technical Customer Success Specialist to join the team to help customers implement HP’s software solutions with a focus on DEX and endpoint security. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery. ## **Key Qualities for Success:** - **Agile + Flexible**. Can adapt and pivot effortlessly to new information and realities to get the job done. - **Lead Strategically + Execute Tactically**. Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done. - **Leverage Insights + Customer Orientation.** Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions. ## **Primary Responsabilities:** - Serve as the customer’s post-sales HP Digital Solutions expert. - Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment. - Work to ensure that HP products are properly integrated with existing customer tool sets. - Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution. - Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment. - Deliver product training to partners, customers, and other stakeholders. - Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution. - Drive customer satisfaction by delivering technical documentation and information to customers. - Document customer activity within the CRM. ## **Requirements:** **Education** - Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience. **5+ years of experience in:** - Developing, implementing, managing, and sustaining Enterprise IT systems. - Windows endpoint operating systems and endpoint management. - Service delivery involving endpoint solutions. - Endpoint solution architecture and management. - Customer-facing roles supporting software-based services and customer success. - Building and maintaining relationships across multiple organizational levels. - Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell). - Deploying, troubleshooting, and updating endpoint software. - Managing stakeholder relationships within customer environments. **Additional Requirement** - Ability to travel up to 25% to support customer activities. The pay range for this role is **$83,000** to **$127,800** USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including: - Health insurance - Dental insurance - Vision insurance - Long term/short term disability insurance - Employee assistance program - Flexible spending account - Life insurance - Generous time off policies, including; - 4-12 weeks fully paid parental leave based on tenure - 11 paid holidays - Additional flexible paid vacation and sick leave ([US benefits overview](https://hpbenefits.ce.alight.com/)) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Job -** Services **Schedule -** Full time **Shift -** No shift premium (United States of America) **Travel -** 25% **Relocation -** No **Equal Opportunity Employer (EEO) -** HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s [EEO Policy](https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or read about your rights as an applicant under the law here: “[Know Your Rights: Workplace Discrimination is Illegal](http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)" ## Skills - Problem Resolution - Stakeholder Management - Endpoint Management - Technical Management - Customer Success Management - Systems Engineering - Software Deployment - Customer Satisfaction - Solution Architecture - Endpoint Security - Microsoft Azure - Decentralized Exchange (Dex) Development - Customer Relationship Management - Microsoft Intune (Mobile Device Management Software) - Windows PowerShell - Service Delivery - Technical Documentation - Computer Engineering - Microsoft Windows - System Center Configuration Manager - Customer Orientation - Sales ## Benefits - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - Parental Leave - Paid Time Off (Pto) - Sick Leave - Tax-Advantaged Accounts ## Related - [More jobs at HP](https://www.foundrole.com/companies/hp-inc?utm_source=ai_markdown) - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Technical Support Engineer / Analyst jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/technical-support-engineer-analyst?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260758 jobs - [Computer Hardware](https://www.foundrole.com/sectors/technology/computer-hardware?utm_source=ai_markdown) — 22574 jobs - [Palo Alto, CA](https://www.foundrole.com/locations/us/california/palo-alto?utm_source=ai_markdown) — 4817 jobs - [HP](https://www.foundrole.com/companies/hp-inc?utm_source=ai_markdown) — 639 jobs ## Related pages - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260758 jobs - [Computer Hardware](https://www.foundrole.com/sectors/technology/computer-hardware?utm_source=ai_markdown) — 22574 jobs - [Palo Alto, CA](https://www.foundrole.com/locations/us/california/palo-alto?utm_source=ai_markdown) — 4817 jobs - [HP](https://www.foundrole.com/companies/hp-inc?utm_source=ai_markdown) — 639 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)