--- title: Team Leader Patient Access Night Shift description: MedStar Health is hiring for the Team Leader Patient Access Night Shift role in Baltimore, MD. See the full description and apply. type: job url: https://www.foundrole.com/jobs/team-leader-patient-access-night-shift-at-medstar-health-01a11b9c-9ecf-7d4a-82f7-0d2bf802eb34 date: 2026-11-15T01:26:44Z og_description: Join MedStar Health as Team Leader Patient Access Night Shift in Baltimore, MD. Pays $20.57–$36.27 per hour. Full-time role. og_image: https://www.foundrole.com/og/a91wuc.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [MedStar Health](https://www.foundrole.com/companies/medstar-health?utm_source=ai_markdown) | | **Location** | Baltimore, MD | | **Salary** | $20.57/hr - $36.27/hr | | **Type** | Full Time | | **Posted** | Oct 07, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for MedStar Health. - **E-Verify:** No E-Verify enrollment on record for MedStar Health. ## Pay for similar jobs Most similar jobs pay $40,000 – $53,000 a year (median $42,000). ## Description **About the Job** **Location: Union Memorial Hospital** **Status: Full-time** **Schedule: Night Shift, 11:00pm-7:30am with rotating weekends** **General Summary of Position** The Team Leader Patient Access is responsible for overseeing and monitoring the daily operations of the Patient Access department including registration admissions point-of-service collections guest relations and scheduling. This role ensures efficient workflows high-quality customer service and compliance with hospital policies and regulatory standards. The Team Leader also supports data collection and reporting for departmental Key Performance Indicators (KP!s) contributing to continuous improvement efforts. **Primary Duties and Responsibilities** - Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards; complies with governmental and accreditation regulations. - Leads Patient Access and Guest Relations teams across multiple service areas including but not limited to the Emergency Department Outpatient Diagnostics and Ambulatory Surgery. - Ensures accurate and timely patient registration and scheduling using the hospital's scheduling system. - Monitors workflows to ensure compliance with hospital policies and regulatory requirements. - Trains and mentors Patient Access and Guest Relations Associates including onboarding competency development and support for certifications. - Provides guidance on systems such as Epic Loyale credit card processing and scheduling platforms and maintains expert-level knowledge of the hospital's scheduling system to support appointment coordination and patient flow. - Troubleshoots scheduling issues assists staff with system navigation and best practices and ensures scheduling accuracy to prevent delays and improve patient satisfaction. - Promotes a welcoming and professional environment for patients families and visitors and resolves patient concerns and service issues promptly and empathetically. - Collaborates with clinical and non-clinical departments to enhance patient experience and acts as a liaison between Patient Access Guest Relations and other hospital departments. - Assists with the collection analysis and reporting of departmental KPIs including encounter audit scores registration accuracy and financial clearance rates; identifies trends and areas for improvement based on data insights. - Collaborates with leadership to implement performance improvement initiatives and communicates updates policy changes and performance metrics to staff. - Oversees point-of-service collections and cashiering functions ensures proper handling of patient payments and financial counseling referrals and supports revenue cycle initiatives in collaboration with billing and insurance departments. - Participates in departmental meetings and contributes to strategic planning. - Is proficient in three or more areas of Patient Access such as but not limited to ED Registration Surgery Admission Authorizations/Precertifications and physician offices with the ability to train others. **Minimal Qualifications** **Education** - High School Diploma or GED required and - Associate's degree in related field preferred or - Bachelor's degree in related field preferred **Experience** - 3-4 years Patient access healthcare registration or customer service experience required and - 1-2 years Demonstrated leadership or supervisory experience preferred **Licenses and Certifications** - CHAA - Certified Healthcare Access Associate CHAA certification preferred **Knowledge Skills and Abilities** - Strong interpersonal organizational and problem-solving skills. - Proficient in hospital health information system scheduling system and Microsoft Office Suite. - Ability to work in a fast-paced patient-centered environment. **This position has a hiring range of** USD $20.57 - USD $36.27 /Hr. ## Skills - Patient Access - Patient Satisfaction - Patient Flow Management - Epic EHR - Onboarding - Training And Development - Performance Measurement - Quality Standards - Problem Solving - Key Performance Indicators (KPIs) - Patient-Centered Care - Cashiering - Certified Healthcare Access Associate - Interpersonal Skills - Performance Improvement - Ambulatory Surgery - Patient Registration - Supervisory Skills - Billing - Strategic Planning - Patient Payments - Patient Experience - Auditing - Financial Counseling - Guest Services - Coordinating - Microsoft Office - Diagnostics - Leadership - Payment Card Processing - Revenue Cycle Management - Financial Clearance - Navigation - Health Records Management - Collections - Customer Service - Regulatory Compliance ## Related - [More jobs at MedStar Health](https://www.foundrole.com/companies/medstar-health?utm_source=ai_markdown) - [Healthcare & Medicine jobs](https://www.foundrole.com/careers/healthcare-and-medicine?utm_source=ai_markdown)- [Healthcare Administrative Support jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support?utm_source=ai_markdown)- [Patient Access Representative jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support/patient-access-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Hospitals and Health Care](https://www.foundrole.com/sectors/healthcare/hospitals-and-health-care?utm_source=ai_markdown) — 385443 jobs - [Maryland](https://www.foundrole.com/locations/us/maryland?utm_source=ai_markdown) — 52276 jobs - [Baltimore, MD](https://www.foundrole.com/locations/us/maryland/baltimore?utm_source=ai_markdown) — 9237 jobs - [MedStar Health](https://www.foundrole.com/companies/medstar-health?utm_source=ai_markdown) — 1154 jobs ## Related pages - [Hospitals and Health Care](https://www.foundrole.com/sectors/healthcare/hospitals-and-health-care?utm_source=ai_markdown) — 385443 jobs - [Maryland](https://www.foundrole.com/locations/us/maryland?utm_source=ai_markdown) — 52276 jobs - [Baltimore, MD](https://www.foundrole.com/locations/us/maryland/baltimore?utm_source=ai_markdown) — 9237 jobs - [MedStar Health](https://www.foundrole.com/companies/medstar-health?utm_source=ai_markdown) — 1154 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)