--- title: Support Engineer, High Touch Support at Amazon description: Amazon is hiring for the Support Engineer, High Touch Support role in Dallas, TX. Full-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/support-engineer-high-touch-support-at-amazon-01a1229d-2866-789c-b5e7-16a949c8f9c7 date: 2026-11-15T01:26:44Z og_description: Join Amazon as Support Engineer, High Touch Support in Dallas, TX. Pays $90.4K–$158.2K per year. Full-time role. og_image: https://www.foundrole.com/og/4tl5jq.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) | | **Location** | Dallas, TX | | **Salary** | $90.4K/yr - $158.2K/yr | | **Type** | Full Time | | **Posted** | Oct 09, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Amazon sponsors H-1B visas. It filed 25,968 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Amazon. ## Pay for similar jobs Most similar jobs pay $48,000 – $68,000 a year (median $51,000). ## Description Are you interested in supporting high-performance, globally scalable HR systems that enable Amazon employees worldwide to access critical HR services? Are you seeking an environment where you can drive innovation leveraging the scalability and capabilities of Amazon's AWS cloud services? Do you have a passion for ensuring a positive employee experience? This is the job for you. The High Touch Support Services team is looking for a results-oriented, customer obsessed support engineer who can help us create a positive experience for Amazon employees across all HR domains including Time, Work Events, Life Events, Benefits, and Pay & Compensation. Our ideal candidate thrives in a fast-paced environment, relishes working with highly scalable micro services architecture, and enjoys troubleshooting and problem solving within highly complex HR business contexts that are typically being defined in real-time. You will learn all about how to design, implement, test and support highly scalable HR solutions using the AWS cloud platform and its many products, working with best-in-class professionals. Key job responsibilities Provide support of incoming requests for High Touch Support Services products and services, including extensive troubleshooting tasks, with responsibilities covering multiple HR domains, features and services. - Work on operations and maintenance driven coding projects, primarily Java/React - Software deployment support in staging and production environments for High Touch Support Services applications - Develop tools to aid operations and maintenance of HR support systems - System and Support status reporting for High Touch Support Services - Collaborate with Product & Tech teams for issue resolution across High Touch Support Services domains. ## Basic Qualifications \- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience \- 4+ years of working in a Linux/Unix environment experience \- 4+ years of professional experience troubleshooting, debugging, and supporting technical/production systems \- 1+ years of experience scripting or coding in one or more modern programming languages (e.g., Shell, Python, Ruby, Java) \- Demonstrated problem solving and troubleshooting skills on complex, ambiguous issues \- Experience participating in an on-call rotation and responding to production incidents (edited) ## Preferred Qualifications \- Knowledge of distributed applications/enterprise applications \- Experience analyzing and troubleshooting RESTful web API calls Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Dallas - 90,400.00 - 158,200.00 USD annually USA, WA, Bellevue - 90,400.00 - 158,200.00 USD annually ## Skills - Problem Resolution - Debugging - Scripting - Status Reporting - RESTful API - Software Deployment - Problem Solving - Python - HR Operations - Operations and Maintenance - Unix - Computer Science - Java - Ruby - Shell Script ## Benefits - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Parental Leave - Paid Time Off (Pto) - 401(k) Plans - Employee Stock Options (ESOs) ## Related - [More jobs at Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Technical Support Engineer / Analyst jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/technical-support-engineer-analyst?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Texas](https://www.foundrole.com/locations/us/texas?utm_source=ai_markdown) — 234470 jobs - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63042 jobs - [Dallas, TX](https://www.foundrole.com/locations/us/texas/dallas?utm_source=ai_markdown) — 24741 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs ## Related pages - [Texas](https://www.foundrole.com/locations/us/texas?utm_source=ai_markdown) — 234470 jobs - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63042 jobs - [Dallas, TX](https://www.foundrole.com/locations/us/texas/dallas?utm_source=ai_markdown) — 24741 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)