--- title: StudentLink Student Counselor at New York University description: New York University is hiring for the StudentLink Student Counselor role in New York, NY. Pays $77K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/studentlink-student-counselor-at-new-york-university-01a1039e-f36f-791e-ba76-4477420caf6d date: 2026-11-15T01:26:44Z og_description: Join New York University as StudentLink Student Counselor in New York, NY. Pays $77K per year. On-site role. og_image: https://www.foundrole.com/og/nsf3s7.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | New York University | | **Location** | New York, NY | | **Salary** | $77K/yr | | **Posted** | Oct 02, 2026 | ## Is this job real? **Ghost job check:** C · Some flags. Mostly fine, a few things to check. ## Visa sponsorship - **H-1B:** New York University sponsors H-1B visas. It filed 115 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for New York University. ## Pay for similar jobs Most similar jobs pay $67,000 – $77,000 a year (median $74,000). ## Description ## Position Summary Serve as a ‘Tier 2’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person, email, and Zoom more complex client inquiries and issues related to student billing and payments, financial aid, housing and dining services, registrar services, and other defined inquiry categories. Based on operational needs, the individual will be required to rotate between offices (Brooklyn/Manhattan), support front desk operations, and Zoom support. Respond to inquiries and resolve issues professionally and courteously, displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, and Registrar (“Home Office”). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director or other resources, including those within other areas (Information Technology, University Human Resources, Student Health Center, etc.) to bring matters requiring their expertise to a close. Utilize ServiceNow and QLess technology to input, track, and resolve student issues. ## Qualifications **Required Education:**Bachelor's Degree or equivalent in Business Administration or related field**Required Experience:**3+ years related experience, including in-depth knowledge/application of student services areas such as financial aid, bursar, registration or housing principles and practices, or an equivalent combination of education and experience.**Required Skills, Knowledge and Abilities:**Excellent verbal and written communication skills, including the ability to influence and advocate when appropriate. Excellent interpersonal, analytical, problem solving, and conflict resolution skills. Demonstrated ability to provide high-quality customer service throughout a case’s ‘life cycle’ (i.e., from initial contact to issue resolution). Ability to interpret policies and procedures, to interact effectively with a diverse population at all levels, and to facilitate decision making. Ability to handle multiple tasks in a high volume, deadline-driven environment.**Preferred Skills, Knowledge and Abilities:**In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi, Bengali, or Punjabi. Must be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards (eg., FERPA, HIPAA). ## Additional Information In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $77,000.00 to USD $77,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels. ## Skills - Problem Resolution - Zoom (Video Conferencing Tool) - Financial Aid Administration - Influencing - ServiceNow - Decision Making - Data Privacy - Information Technology - Data Management - Problem Solving - FERPA Compliance - Punjabi - Health Insurance Portability And Accountability Act (Hipaa) Compliance - Mandarin Chinese - Interpersonal Skills - Conflict Resolution - Billing - Bengali - English - Human Resources - Korean - Hindi - Communication - Front Desk Operations - Customer Service - Regulatory Compliance ## Related - [Social Services & Nonprofits jobs](https://www.foundrole.com/careers/social-services-and-nonprofits?utm_source=ai_markdown)- [Youth & Career Counseling jobs](https://www.foundrole.com/careers/social-services-and-nonprofits/youth-and-career-counseling?utm_source=ai_markdown)- [Academic Advisor / Student Success Advisor jobs](https://www.foundrole.com/careers/social-services-and-nonprofits/youth-and-career-counseling/academic-advisor-student-success-advisor?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150101 jobs - [Higher Education](https://www.foundrole.com/sectors/education/higher-education?utm_source=ai_markdown) — 70471 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 66066 jobs ## Related pages - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150101 jobs - [Higher Education](https://www.foundrole.com/sectors/education/higher-education?utm_source=ai_markdown) — 70471 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 66066 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)