--- title: Remote Sr Telephony Engineer at AccentCare description: AccentCare is hiring for the Sr Telephony Engineer role. Pays $120K–$145K per year. Full-time, remote role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/sr-telephony-engineer-at-accentcare-01a1a85a-731c-79b0-96e6-700836353082 date: 2026-11-15T01:26:44Z og_description: Join AccentCare as Sr Telephony Engineer. Pays $120K–$145K per year. Full-time, remote role. Requires 7+ years of experience. og_image: https://www.foundrole.com/og/fct5j1.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [AccentCare](https://www.foundrole.com/companies/accentcare?utm_source=ai_markdown) | | **Location** | Remote | | **Salary** | $120K/yr - $145K/yr | | **Type** | Full Time | | **Posted** | Nov 04, 2026 | ## Remote check **Fully remote: passed our check.** The role itself is remote, with no recurring office days, travel under 10%, no on-site duties and no end date on the remote setup. - "Location: Remote" **Where you can work from:** United States - "Applicants must be legally authorized to work in the United States and must reside within the United States for the duration of their employment" ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** AccentCare sponsors H-1B visas. It filed 2 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for AccentCare. ## Pay for similar jobs Most similar jobs pay $58,000 – $162,000 a year (median $114,000). ## Description **Overview** Sr Telephony Engineer Location: Remote Compensation: $120,000 to $145,000 per year Position: Sr Telephony Engineer **Applicants must be legally authorized to work in the United States and must reside within the United States for the duration of their employment** Find Your Passion and Purpose as a Full-Time Sr Telephony Engineer **What You Need to Know** The Senior Telephony and Contact Center Engineer reports to the Sr. Director, Network and Telecom and is responsible for designing, implementing, administering, and optimizing the organization’s enterprise voice, telephony, collaboration, and contact center platforms, with a focus on Webex Calling and Webex Contact Center. This position provides advanced engineering support for VoIP, SIP trunking, call routing, IVR, contact center, cloud-based voice, and hybrid telephony environments. The role partners closely with internal teams, vendors, carriers, and business stakeholders to deliver secure, reliable, scalable, and high-performing communication services that support business operations and customer engagement.   **Be the Best Sr Telephony Engineer You Can Be**  If you meet these qualifications, we would love to meet you: - Bachelor’s degree (preferably in Information Technology, Computer Science, Engineering, or a related field). An equivalent combination of education, certifications, and relevant experience may be considered. - Ten or more years of progressive information technology experience, including at least seven years in telephony engineering, contact center engineering, voice architecture, or senior voice platform support. - Relevant professional certification such as Cisco Collaboration, CCNP Collaboration, Webex Calling, Webex Contact Center, or similar telephony/contact center credential. - Advanced experience designing, implementing, troubleshooting, and supporting enterprise - Webex Calling, Webex Contact Center, VoIP, SIP, IVR, contact center, call routing, voicemail, call recording, UCaaS, CCaaS,carrier services, and hybrid voice environments. - Hands-on experience with cloud and hybrid telephony infrastructure, including Webex Calling, Webex Contact Center, SIP trunking, SBCs, voice gateways, carrier services, emergency calling, voicemail, contact center integrations, and collaboration platforms. - Strong knowledge of VoIP protocols, SIP signaling, RTP, QoS concepts, dial plans, call routing, IVR design, call queues, contact center operations, and telephony security principles. - Demonstrated ability to lead complex technical troubleshooting, perform root cause analysis, and implement sustainable corrective actions. **Responsibilities:**   As a Sr Telephony Engineer, you will: - Design, implement, maintain, and optimize enterprise telephony and contact center infrastructure, including Webex Calling, Webex Contact Center, VoIP, SIP, IVR, call routing, voicemail, call recording, workforce integrations, and cloud-based voice services. - Configure, deploy, and support telephony hardware, software, and services, including Webex Calling, Webex Contact Center, session border controllers, voice gateways, carrier services, and management platforms. - Design, deploy, and support cloud and hybrid telephony solutions, including Webex Calling, Webex Contact Center, UCaaS, CCaaS, SIP trunking, carrier connectivity, emergency calling, call recording, and integrations with business applications. - Maintain voice security standards, dial plan governance, call routing controls, toll fraud prevention, access permissions, and related compliance requirements in partnership with Information Security and infrastructure teams. - Provide advanced troubleshooting and escalation support for complex telephony incidents, contact center outages, call quality issues, carrier impairments, platform defects, and user-impacting service concerns. - Perform root cause analysis, develop remediation plans, and implement corrective actions to improve telephony reliability, voice quality, platform performance, and service availability. - Monitor telephony and contact center health, capacity, utilization, availability, call quality, and performance trends; recommend improvements to support growth, resiliency, and operational excellence. - Administer numbering plans, dial plans, call flows, IVR menus, queues, skills, routing logic, voicemail, auto attendants, and related voice services to support reliable enterprise communications. **Our benefits include:** - Medical, dental and vision coverage - Paid time off and paid holidays - Professional development opportunities - Company-matching 401(k) - Flexible spending and health savings accounts - Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app - Programs to celebrate achievements, milestones and fellow employees - Company store credit for your first AccentCare-branded scrubs for patient-facing employees - And more! **Why AccentCare?** ![America](https://accentcare.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1208810&hashed=-1800366546) Come As You Are  At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability. ## Skills - SIP Trunking - Cloud Computing - Cyber Security - Information Technology - Cisco Certified Network Professional - Message Queues - Session Initiation Protocols - Unified Communications as a Service (UCaaS) - Cisco - Root Cause Analysis - Real-Time Payments - Call Routing - Call Center Operations - Collaboration - Fraud Prevention - VoIP - Corrective And Preventive Action (Capa) - Phone Systems - Contact Center as a Service (CCaaS) - Computer Science - Cisco Webex - Operational Excellence - Communication - Interactive Voice Response (Ivr) - Governance - Quality of Service - Technical Troubleshooting ## Benefits - Professional Development - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Paid Time Off (Pto) - 401(k) Plans - Pet Insurance ## Related - [More jobs at AccentCare](https://www.foundrole.com/companies/accentcare?utm_source=ai_markdown) - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [Network & Systems Administration jobs](https://www.foundrole.com/careers/technology-and-software/network-and-systems-administration?utm_source=ai_markdown)- [Telecom Engineer jobs](https://www.foundrole.com/careers/technology-and-software/network-and-systems-administration/telecom-engineer?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Texas](https://www.foundrole.com/locations/us/texas?utm_source=ai_markdown) — 234452 jobs - [Home Health Care Services](https://www.foundrole.com/sectors/healthcare/home-health-care-services?utm_source=ai_markdown) — 50184 jobs - [Dallas, TX](https://www.foundrole.com/locations/us/texas/dallas?utm_source=ai_markdown) — 24741 jobs - [AccentCare](https://www.foundrole.com/companies/accentcare?utm_source=ai_markdown) — 1662 jobs ## Related pages - [Texas](https://www.foundrole.com/locations/us/texas?utm_source=ai_markdown) — 234452 jobs - [Home Health Care Services](https://www.foundrole.com/sectors/healthcare/home-health-care-services?utm_source=ai_markdown) — 50184 jobs - [Dallas, TX](https://www.foundrole.com/locations/us/texas/dallas?utm_source=ai_markdown) — 24741 jobs - [AccentCare](https://www.foundrole.com/companies/accentcare?utm_source=ai_markdown) — 1662 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)