--- title: Software Development Engineer, Customer Service description: Amazon is hiring for the Software Development Engineer, Customer Service Technologies role in Seattle, WA. See the full description and apply. type: job url: https://www.foundrole.com/jobs/software-development-engineer-customer-service-technologies-at-amazon-01a0dafd-e11e-78bd-a95b-f4b488175027 date: 2026-09-28T02:21:30Z og_description: Join Amazon as Software Development Engineer, Customer Service Technologies in Seattle, WA. Pays $143.7K–$194.4K per year. og_image: https://www.foundrole.com/og/2x6qot.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) | | **Location** | Seattle, WA | | **Salary** | $143.7K/yr - $194.4K/yr | | **Type** | Full Time | | **Posted** | Sep 24, 2026 | ## Description Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction. Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network — building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon. We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) — an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery — operating in real-time at massive scale. This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers. Key job responsibilities - Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems - Own the end-to-end delivery of features and subsystems — from technical design through implementation, testing, deployment, and production operation - Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems - Solve hard distributed systems problems — real-time event processing at scale, low-latency decision making, and fault-tolerant service design - Operate what you build — participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability - Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team - Mentor junior engineers on system design, code quality, and operational best practices About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention — leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. ## Basic Qualifications - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language ## Preferred Qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems, or experience (non-internship) in professional software development - Strong operational mindset with experience in monitoring, observability, and incident management Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually ## Skills - Decision Making - Coding Standards - Systems Design - Software Deployment - Code Review - Code Quality - Deployment Strategy - Anomaly Detection - Observability - Service Design - Fault Tolerance - Software Design Patterns - Incident Detection and Response - Continuous Improvement Process - Software Development - Low Latency - Software Development Life Cycle - Runbook Development - Site Reliability Engineering - Computer Science - Incident Management - Version Control - Event-Driven Architecture - Distributed Systems ## Benefits - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Parental Leave - Paid Time Off (Pto) - 401(k) Plans - Employee Stock Options (ESOs) - Company Events ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/software-development-engineer-customer-service-technologies-at-amazon-01a0dafd-e11e-78bd-a95b-f4b488175027?utm_source=ai_markdown) ## Related - [More jobs at Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)