--- title: Service Management Head at Nomura Holdings description: Nomura Holdings is hiring for the Service Management Head role in New York, NY. Pays $220K–$270K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/service-management-head-at-nomura-holdings-01a0dfd7-66e5-71ef-84f4-a6ed58c54660 date: 2026-11-15T20:15:58Z og_description: Join Nomura Holdings as Service Management Head in New York, NY. Pays $220K–$270K per year. Requires 15+ years of experience. og_image: https://www.foundrole.com/og/1rnqpv.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Nomura Holdings](https://www.foundrole.com/companies/nomura-holdings?utm_source=ai_markdown) | | **Location** | New York, NY | | **Salary** | $220K/yr - $270K/yr | | **Posted** | Nov 15, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Nomura Holdings sponsors H-1B visas. It filed 170 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Nomura Holdings. ## Pay for similar jobs Most similar jobs pay $94,000 – $171,000 a year (median $129,000). ## Description **Job Title:** US Service Management Head **Department:** Technology **Location:** New York **Corporate Title:** Executive Director The pay range for this position at commencement of employment is expected to be between $220,000 -$270,000 per year* (see below footnote for additional compensation and benefits information). **Company overview** Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking. Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit [www.nomura.com](https://www.nomura.com) Aon’s Benefit Index®, Nomura’s benefits **rank #1** amongst our competitors **Department Overview:** The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey. **Key Responsibilities:** Production Operations Management - Oversee production stability and performance of CTO systems across the US, including desktops, servers, databases, network infrastructure, storage systems, and identity management - Ensure seamless operation of critical technology infrastructure supporting our financial services operations - Monitor and optimize system performance to meet stringent financial services availability requirements Stakeholder Management & Collaboration - Collaborate effectively with local Application Production Support Teams and global CTO Product teams - Exercise matrix responsibility for local operational staff across multiple business units - Manage relationships with diverse stakeholders across Wholesale Banking, Asset Management, and Wealth Management divisions - Balance local Japanese business requirements with global standardization initiatives Platform Migration & Service Excellence - Lead the operational aspects of migrating applications to standardized group platforms - Maintain and improve stability and service levels during complex system transitions - Develop and implement strategies to minimize business disruption during consolidation activities - Establish robust testing and rollback procedures for critical system changes Risk Management & Compliance - Proactively manage IT Operational Risk in accordance with regulatory requirements - Maintain strong relationships with control functions including Internal Audit, Risk Management, and Compliance - Ensure adherence to financial services regulatory standards and internal governance frameworks - Implement and maintain operational resilience capabilities Global Operations Integration - Function as an integral part of our global "follow the sun" operational model - Support Major Incident Management processes across time zones - Participate in Cyber Security incident response and recovery procedures - Contribute to enterprise-wide Operational Resilience initiatives **Required Qualifications:** Experience & Education - 15-20 years of progressive experience in Production Support and Major Incident Management - Bachelor's degree in Computer Science, Engineering, or related technical field - Proven track record in large-scale financial services technology environments Language & Communication Skills - Exceptional communication skills with ability to engage effectively with local US and international stakeholders - Strong presentation and documentation capabilities Leadership & Interpersonal Skills - Demonstrated excellence in stakeholder management across diverse business units - Strong collaboration skills with ability to work effectively in matrix organizational structures - Proven influencing capabilities to drive consensus and action without direct authority - Cultural sensitivity and ability to bridge Japanese business practices with international standards Technical Competencies - Deep understanding of enterprise infrastructure components (servers, databases, networks, storage) - Experience with identity management and security systems - Knowledge of ITIL or similar service management frameworks - Familiarity with financial services regulatory requirements and operational risk management - Public Cloud Technology knowledge desirable. What We Offer - Opportunity to lead critical technology transformation initiatives - Exposure to cutting-edge financial services technology platforms - Collaborative international working environment - Professional development opportunities within a global organization - Competitive compensation package commensurate with experience **Nomura Leadership Behaviours** - **Explore Insights & Vision:** Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. - **Making Strategic Decisions**: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. - **Inspire Entrepreneurship in People**: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. - **Elevate Organizational Capability**: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. - **Inclusion**: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). \* base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired in the U.S., employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”. *Nomura is an Equal Opportunity Employer* ## Skills - Cloud Computing - Balance Sheet - Japanese - Cyber Security - Stakeholder Management - ICT Infrastructure - Influencing - Internal Auditing - Risk Management - ITIL - Network Infrastructure - Cultural Awareness - Collaboration - Banking - Wealth Management - Incident Response - Follow-the-Sun Support - Financial Services - Service Management - Store Presentation - Identity And Access Management - Asset Management - Operational Risk - Computer Science - Incident Management - Consensus Algorithms - Operational Resilience - Communication - Databases - Governance - Business Requirements - Production Support - Storage Systems - Regulatory Compliance ## Benefits - Professional Development - Parental Leave - Paid Time Off (Pto) - Sick Leave - 401(k) Plans - Employee Stock Options (ESOs) ## Related - [More jobs at Nomura Holdings](https://www.foundrole.com/companies/nomura-holdings?utm_source=ai_markdown) - [Maintenance, Installation & Repair jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair?utm_source=ai_markdown)- [Field Service jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair/field-service?utm_source=ai_markdown)- [Service Delivery Manager jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair/field-service/service-delivery-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 149963 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 65956 jobs - [Investment Management](https://www.foundrole.com/sectors/financial-services/investment-management?utm_source=ai_markdown) — 33033 jobs - [Nomura Holdings](https://www.foundrole.com/companies/nomura-holdings?utm_source=ai_markdown) — 107 jobs ## Related pages - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 149963 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 65956 jobs - [Investment Management](https://www.foundrole.com/sectors/financial-services/investment-management?utm_source=ai_markdown) — 33033 jobs - [Nomura Holdings](https://www.foundrole.com/companies/nomura-holdings?utm_source=ai_markdown) — 107 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)