--- title: Service Experience Advisor at Micro Center description: Micro Center is hiring for the Service Experience Advisor role in Santa Clara, CA. Pays $19–$35.5 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/service-experience-advisor-at-micro-center-01a11c2a-d9ba-7be1-9ab1-6874bc99370b date: 2026-11-13T07:15:09Z og_description: Join Micro Center as Service Experience Advisor in Santa Clara, CA. Pays $19–$35.5 per hour. Full-time role. og_image: https://www.foundrole.com/og/m2c7z5.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Micro Center](https://www.foundrole.com/companies/micro-center?utm_source=ai_markdown) | | **Location** | Santa Clara, CA | | **Salary** | $19/hr - $35.5/hr | | **Type** | Full Time | | **Posted** | Nov 13, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Micro Center sponsors H-1B visas. It filed 3 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Micro Center. ## Pay for similar jobs Most similar jobs pay $40,000 – $45,000 a year (median $42,000). ## Description **MICRO CENTER** is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service. Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future. At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day. **About the Role** We are currently seeking a self-motivated, results-oriented **SERVICE EXPERIENCE ADVISOR.** This role is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensure confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions. The pay is range is $19-$35.50 with commission in a productivity based model. **What You’ll Do** - Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar - Listen actively to customer concerns and guide them through appropriate service solutions and offerings - Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner - Clearly communicate estimated pricing, timelines, and expectations at time of check-in - Assist in basic troubleshooting and accurately route work orders to the appropriate service queues - Process service and point of sale transactions accurately and completely - Maintain minimum attachment rates and productivity standards - Stay informed of current promotions and attachment opportunities - Provide timely, professional updates to customers regarding service status - Obtain required certifications as directed by management - Keep a clean, organized, and customer-ready workspace - Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally - Perform additional duties and responsibilities as assigned **What We’re Looking For** - High School diploma or equivalent required - No prior technical experience required - Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience - Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally - Flexible availability, including early mornings, evenings, weekends, and holidays - Requires standing and walking throughout the service department for the duration of each shift - Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26–50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing - Requires constant use of manual and power hand tools—including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments—to perform delicate repairs, as well as repetitive keyboard operation **Benefits That Support Your Growth and Well‑Being** At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes: - **Medical, Dental & Vision Coverage** for regular full‑time associates - **Competitive Employee Discount**, including our Friends & Family Discount Program - **Tuition Reimbursement and Education Savings Opportunities** to support continuous learning - **Paid Time Off** for regular associates to rest, recharge, and take care of what matters most - **401(k) Retirement Plan with Company Match** to help you plan for the future - **Industry‑Leading Vendor and Company Training** to build your skills and product expertise - **Clear Career Growth and Advancement Opportunities** across the organization **Why Micro Center** Our core promise is to **take care of our associates and our customers**. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career. **Micro Center is an Equal Opportunity Employer.** ## Skills - Message Queues - Soldering Techniques - Data Backup - Hand Tools - ESET - Diagnostic Tests - Point Of Sale - Sales - Customer Service ## Benefits - Financial Aid/Assistance - Health Insurance - Dental Insurance - Vision Insurance - Discounts/Reimbursements - Paid Time Off (Pto) - 401(k) Plans - Other Retirement and Savings ## Related - [More jobs at Micro Center](https://www.foundrole.com/companies/micro-center?utm_source=ai_markdown) - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260844 jobs - [Retail](https://www.foundrole.com/sectors/retail-and-wholesale/retail?utm_source=ai_markdown) — 203978 jobs - [Santa Clara, CA](https://www.foundrole.com/locations/us/california/santa-clara?utm_source=ai_markdown) — 6811 jobs - [Micro Center](https://www.foundrole.com/companies/micro-center?utm_source=ai_markdown) — 149 jobs ## Related pages - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260844 jobs - [Retail](https://www.foundrole.com/sectors/retail-and-wholesale/retail?utm_source=ai_markdown) — 203978 jobs - [Santa Clara, CA](https://www.foundrole.com/locations/us/california/santa-clara?utm_source=ai_markdown) — 6811 jobs - [Micro Center](https://www.foundrole.com/companies/micro-center?utm_source=ai_markdown) — 149 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)