--- title: Service Excellence Advocate description: Cooper University Health Care is hiring for the Service Excellence Advocate role in Camden, NJ. See the full description and apply. type: job url: https://www.foundrole.com/jobs/service-excellence-advocate-at-cooper-university-health-care-01a0e9b3-b80a-7fd6-a1f9-da9d47531638 date: 2026-11-15T01:26:44Z og_description: Join Cooper University Health Care as Service Excellence Advocate in Camden, NJ. Pays $29 per hour. See the full description and apply. og_image: https://www.foundrole.com/og/qt3fbl.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Cooper University Health Care](https://www.foundrole.com/companies/cooper-university-health-care?utm_source=ai_markdown) | | **Location** | Camden, NJ | | **Salary** | $29/hr | | **Posted** | Sep 29, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Cooper University Health Care. - **E-Verify:** No E-Verify enrollment on record for Cooper University Health Care. ## Pay for similar jobs Most similar jobs pay $50,000 – $60,000 a year (median $54,000). ## Description ## About Us Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org(opens in new window) to learn more. ## Short Description The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals. ## Experience Required - 3-5 years preferred - Customer service experience in a hospital setting is preferred ## Education Requirements - High School Diploma required - Bachelors preferred - Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degreePreferred speaks Spanish/ability to translate medical information ## Special Requirements - Communication – Ability to communicate with patients, visitors and coworkers - Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained. - Ability to function at a high level in a fast paced environment - Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint) - Experience with EPIC and RL Feedback module a plus ## Salary Min ($) USD $29.00 ## Salary Max ($) USD $48.00 ## Skills - Microsoft 365 - Epic EHR - Self-Motivation - Microsoft Excel - Problem Solving - Critical Thinking - Negotiation - Medical Information - Microsoft Outlook - Written Communication - Microsoft PowerPoint - Reinforcement Learning - Spanish - Communication - Customer Service ## Related - [More jobs at Cooper University Health Care](https://www.foundrole.com/companies/cooper-university-health-care?utm_source=ai_markdown) - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Hospitals and Health Care](https://www.foundrole.com/sectors/healthcare/hospitals-and-health-care?utm_source=ai_markdown) — 385445 jobs - [New Jersey](https://www.foundrole.com/locations/us/new-jersey?utm_source=ai_markdown) — 61994 jobs - [Camden, NJ](https://www.foundrole.com/locations/us/new-jersey/camden?utm_source=ai_markdown) — 1405 jobs - [Cooper University Health Care](https://www.foundrole.com/companies/cooper-university-health-care?utm_source=ai_markdown) — 737 jobs ## Related pages - [Hospitals and Health Care](https://www.foundrole.com/sectors/healthcare/hospitals-and-health-care?utm_source=ai_markdown) — 385445 jobs - [New Jersey](https://www.foundrole.com/locations/us/new-jersey?utm_source=ai_markdown) — 61994 jobs - [Camden, NJ](https://www.foundrole.com/locations/us/new-jersey/camden?utm_source=ai_markdown) — 1405 jobs - [Cooper University Health Care](https://www.foundrole.com/companies/cooper-university-health-care?utm_source=ai_markdown) — 737 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)