--- title: Service Drive Manager at Swickard Auto Group description: Swickard Auto Group is hiring for the Service Drive Manager role in Edmonds, WA. Pays $80K–$120K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/service-drive-manager-at-swickard-auto-group-01a113c1-3972-74d3-8e57-5a67ce65d269 date: 2026-10-07T01:16:34Z og_description: Join Swickard Auto Group as Service Drive Manager in Edmonds, WA. Pays $80K–$120K per year. Full-time role. og_image: https://www.foundrole.com/og/jhmfgu.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Swickard Auto Group](https://www.foundrole.com/companies/swickard-auto-group?utm_source=ai_markdown) | | **Location** | Edmonds, WA | | **Salary** | $80K/yr - $120K/yr | | **Type** | Full Time | | **Posted** | Oct 06, 2026 | ## Description **Edmonds, WA | Toyota | Japanese brand | Service drive manager | Service advisor leadership | Fixed ops | CSI | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $80,000 - $120,000/yr** **IS THIS YOU?** • You're an experienced service leader who knows how to run a productive, guest-first drive -- your advisors perform better because of how you coach them, and your CSI reflects the standard you hold • You lead by being present -- on the drive, alongside your team, visible to guests, and quick to resolve what needs resolving before it becomes a problem • You're ready to own the service drive at a high-volume Snohomish County Toyota store where your leadership has a direct and measurable impact on advisor performance and guest loyalty **WHO WE ARE** Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: **do right by people, every time.** Swickard Toyota in Edmonds serves a loyal, family-oriented Snohomish County community with consistent service volume. The service drive is where guest loyalty is built or lost -- visit by visit, interaction by interaction. The Service Drive Manager sets the standard for how every one of those interactions goes. This is a hands-on leadership role focused on the advisor team, the guest experience, and the operational discipline that keeps the drive running at its best. **WHAT YOU'LL DO** • Lead and develop the service advisor team -- coaching daily performance, reviewing repair orders, and ensuring every advisor sets accurate expectations and follows through on every commitment • Manage drive flow and guest-facing operations -- overseeing write-ups, vehicle check-ins, loaner coordination, and delivery to keep the guest experience smooth from arrival to pickup • Monitor and drive CSI performance -- identifying patterns, coaching improvement, and holding the team to the hospitality standard Swickard and Toyota expect • Partner with the shop -- coordinating with technicians and shop leadership to keep repair workflows moving without delays that impact the guest experience • Handle guest escalations with composure and a solution-first approach • Support service advisor scheduling, staffing coverage, and onboarding of new advisors • Track key drive metrics -- advisor productivity, RO counts, hours per RO, comeback rate, and unapproved work **WHAT WE'RE LOOKING FOR** • 2+ years of service advisor or service drive leadership experience at a franchised dealership -- required • Toyota, import, or Japanese brand experience a strong plus -- any brand background considered • Demonstrated CSI performance -- you know what a well-run drive looks like and you've delivered it • A coaching-first leadership approach -- you develop your advisors rather than managing around them • Strong operational instincts -- able to manage drive flow, advisor workload, and guest escalations simultaneously without losing composure • Prior DMS experience preferred -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent • Valid driver's license with a clean driving record **WHAT WE OFFER** • **$80,000 - $120,000/yr** • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Career growth -- strong Service Drive Managers at Swickard grow into Service Manager and fixed ops leadership roles • Employee vehicle purchase and service discounts **WHY SWICKARD TOYOTA** • A high-volume Snohomish County Toyota store with consistent drive traffic and a guest base that responds to clear, supportive leadership -- the Service Drive Manager's standard shows up directly in CSI scores and advisor retention • Toyota's loyal Edmonds ownership community means repeat service guests who remember how they were treated and return to the advisors and drive teams who took care of them • Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry • Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard for the service drive, not just a poster on the wall If you're a hands-on service leader ready to own the drive at a high-volume Snohomish County Toyota store -- coaching your advisors, holding the guest experience standard, and building something worth staying for -- apply. ## Skills - Escalation Management - Japanese - Onboarding - Guest Experience Management - Driver's License - Composure - Repair Orders - Coordinating - AWS Cloud Development Kit (Cdk) - Leadership - Driving - Service Advisor - Coaching - Customer Service ## Benefits - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Paid Time Off (Pto) ## Related - [More jobs at Swickard Auto Group](https://www.foundrole.com/companies/swickard-auto-group?utm_source=ai_markdown) - [Maintenance, Installation & Repair jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair?utm_source=ai_markdown)- [Field Service jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair/field-service?utm_source=ai_markdown)- [Service Delivery Manager jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair/field-service/service-delivery-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61522 jobs - [Retail Motor Vehicles](https://www.foundrole.com/sectors/retail-and-wholesale/retail-motor-vehicles?utm_source=ai_markdown) — 55493 jobs - [Swickard Auto Group](https://www.foundrole.com/companies/swickard-auto-group?utm_source=ai_markdown) — 187 jobs ## Related pages - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61522 jobs - [Retail Motor Vehicles](https://www.foundrole.com/sectors/retail-and-wholesale/retail-motor-vehicles?utm_source=ai_markdown) — 55493 jobs - [Swickard Auto Group](https://www.foundrole.com/companies/swickard-auto-group?utm_source=ai_markdown) — 187 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)