--- title: Service Desk Analyst at STOPSO in Washington, DC description: STOPSO is hiring for the Service Desk Analyst role in Washington, DC. Pays $70K–$74K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/service-desk-analyst-at-stopso-01a13b28-c5a2-7e6b-814b-b02178aa85e1 date: 2026-11-15T01:26:44Z og_description: Join STOPSO as Service Desk Analyst in Washington, DC. Pays $70K–$74K per year. Full-time, on-site role. og_image: https://www.foundrole.com/og/p0ho6m.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | STOPSO | | **Location** | Washington, DC | | **Salary** | $70K/yr - $74K/yr | | **Type** | Full Time | | **Posted** | Oct 14, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for STOPSO. - **E-Verify:** No E-Verify enrollment on record for STOPSO. ## Pay for similar jobs Most similar jobs pay $60,000 – $81,000 a year (median $71,000). ## Description # Position Summary The Service Desk Analyst provides analysis, troubleshooting, and Tier I and II technical support for application-specific issues for a high-profile Department of Defense (DoD) customer. The role supports an approximately 1,000-user community through in-person and telephone assistance, incident resolution, ticket management, and service desk documentation. # Essential Duties and Responsibilities - Troubleshoot and resolve Tier I and II incidents, including system inquiries, service requests, software installation, printer issues, and desktop, laptop, and peripheral hardware support. - Provide in-person customer service and telephone support to an approximately 1,000-user community, including VIP support and timely status communications. - Manage a ticket queue of upwards of 20 tickets daily; update tickets with quality notes, communicate with customers, and resolve incidents within established service level agreements. - Participate in daily standups, weekly staff meetings, training, weekly ticket reviews, focus teams, and specialized improvement projects. - Prepare and maintain accurate service desk knowledge-base materials, guidelines, compliance and documentation references, as-built diagrams, standard operating procedures, and job aids. - Maintain professional, courteous customer communications by telephone and email; identify opportunities to improve customer satisfaction and turnaround time. - Perform other duties as assigned consistent with the position's responsibilities. # Required Qualifications ## Education and Experience - High school diploma or equivalent. Active IAT Level II certification at start date (the current position description lists CompTIA Security+ CE, CompTIA A+, and CompTIA CySA+). - At least two years of service desk analyst experience supporting client-specific application systems. - S. citizenship required pursuant to the government contract; current DoD Secret clearance required before entry on duty. ## Knowledge, Skills and Abilities - Ability to analyze and resolve technical problems, recommend alternative solutions, maintain accurate records, and follow through on requests with attention to detail. - Excellent written and verbal communication skills to support incoming customer calls and emails. - Strong multitasking, time management, and organizational skills; ability to handle last-minute requests in a fast-paced ITIL transitional environment. - Ability to exercise discretion and independent judgment, build customer trust, and work effectively on cross-functional teams. - Experience supporting computers, servers, network devices, and client-specific application systems. # Preferred Qualifications - Experience using ServiceNow ticketing software. - Experience supporting Microsoft Office, Microsoft Edge, Microsoft SharePoint, Java, Adobe Acrobat, Intune and virtual environments; familiarity with Mobile Device Management and NIPR/SIPR environments. - Additional relevant technical training and certifications are desirable. # Security Clearance Current DoD Secret clearance required on day one and prior to entry on duty. # Supervisory Responsibilities No supervisory responsibilities are specified in the current Service Desk Analyst description. # Work Environment and Physical Requirements On-site at the Pentagon in Arlington, Virginia, Monday through Friday, 7:00 a.m. to 4:00 p.m., subject to customer needs and direction. Work includes sitting, bending, standing, and lifting and/or pulling up to 40 pounds. Equipment includes computers, servers, and network devices. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. # Travel Minimal travel required. STOPSO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. ## Skills - Service-Level Agreement - Adobe Acrobat - Mobile Device Management - ServiceNow - Technical Training - IBM Certified SOC Analyst - QRadar SIEM V7.4.3 Plus CompTIA Cybersecurity Analyst - Discretion - DoD IAT Level II Certification - SIPRNet - CompTIA a+ - Secret Security Clearance - Customer Satisfaction - ITIL - Software Installation - Microsoft Intune (Mobile Device Management Software) - Job Aids Development - Time Management - Multitasking - Hardware Support - Phone Support - Microsoft Office - Service Desk Support - As-Built Drawings - Standard Operating Procedures (Sop) - Attention to Detail - Organizational Skills - Ticketing - Communication - Java - Microsoft SharePoint - Customer Service - Microsoft Edge - CompTIA Security+ ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Help Desk Technician / Analyst jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/help-desk-technician-analyst?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [District of Columbia](https://www.foundrole.com/locations/us/district-of-columbia?utm_source=ai_markdown) — 19618 jobs - [Washington, DC](https://www.foundrole.com/locations/us/district-of-columbia/washington?utm_source=ai_markdown) — 17043 jobs ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [District of Columbia](https://www.foundrole.com/locations/us/district-of-columbia?utm_source=ai_markdown) — 19618 jobs - [Washington, DC](https://www.foundrole.com/locations/us/district-of-columbia/washington?utm_source=ai_markdown) — 17043 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)