--- title: Service Delivery Manager at Astreya in Menlo Park, CA description: Astreya is hiring for the Service Delivery Manager role in Menlo Park, CA. Pays $98K–$154.8K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/service-delivery-manager-at-astreya-01a13866-2121-7982-80a6-01fbe6d29524 date: 2026-11-15T01:26:44Z og_description: Join Astreya as Service Delivery Manager in Menlo Park, CA. Pays $98K–$154.8K per year. Full-time role. og_image: https://www.foundrole.com/og/8k54px.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) | | **Location** | Fremont, CA | | **Salary** | $98K/yr - $154.8K/yr | | **Type** | Full Time | | **Posted** | Oct 13, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Astreya sponsors H-1B visas. It filed 11 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Astreya. ## Pay for similar jobs Most similar jobs pay $126,000 – $166,000 a year (median $150,000). ## Description # What You'll Do Service Delivery & Client Management - Manage the Field Services, Network Operations Center, Network Deployment, and Lab Manager/Automations teams within Eng Labs, each of which owns its own scope, ensuring the team is delivering against its goals while working effectively across the other functions. - Build and maintain working relationships with client stakeholders, flexing to meet client needs while keeping contracted scope and available resources in view. - Escalate and manage risk proactively, surfacing issues before they become client-facing problems. ITSM Process Ownership - Apply ITIL-aligned practices across the service lifecycle, with direct working knowledge of: * Incident Management: driving timely restoration of service and clear communication during active incidents * Problem Management: identifying root cause and driving corrective/preventive action to reduce recurrence * Knowledge Management: ensuring runbooks, SOPs, and lessons-learned are captured and kept current * Data Management: maintaining accurate operational and asset data as the foundation for reporting and decision-making Performance & Data Management - Own or support the metrics that matter for the team's services, including SLAs/KPIs, ticket trends, cycle times, and quality indicators. - Translate a desired outcome, such as reducing mean time to resolve or improving first-time-fix rate, into a scalable process or workflow that reliably moves the metric, not just a one-time fix. - Use dashboards and operational data to identify trends, staffing/coverage gaps, and process breakdowns before they impact the client. - Partner with tooling/platform owners to ensure data captured in operational systems is clean, complete, and usable for reporting. People Leadership - Provide day-to-day leadership, coaching, and performance feedback to a team of technicians/engineers. - Support scheduling, coverage planning, and workload balancing across shifts or sites. - Onboard new team members and reinforce consistent process adherence. # What We're Looking For Required - Experience delivering managed services for clients. - Working familiarity with ITIL methodologies, with particular focus on Incident Management and Data Management. - 3–5 years of direct people leadership experience, with a proven track record of managing a team. - Comfortable working with performance data across ITSM tools, ticketing platforms, and reporting dashboards, with the ability to interpret metrics and translate them into action. - Strong client-facing communication skills, able to represent the team credibly in front of client stakeholders. - A foundational understanding of network infrastructure (routers, switches, access points) in lab or data center environments. Preferred - Experience managing lab or data center Move/Add/Change/Decommission (MACD) processes or similar deployment lifecycles. - Familiarity with IPAM systems, network asset management tools, and network equipment provisioning. - ITIL Foundation certification, or equivalent hands-on experience in lieu of certification. - Experience building or improving a repeatable process from scratch, not just following an existing one. - Prior experience in a staffing, managed services, or outsourced operations company. **Salary Range** $98,040.00 - $154,800.00 USD (Salary) - *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.* - *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.* **Astreya** **offers comprehensive** **benefits to all Regular, Full-Time Employees,** **including:** - Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only - Dental provided through UHC - Nationwide Vision provided by UHC - Flexible Spending Account for Health & Dependent Care - Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) - Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera - Corporate Wellness Program provided by Goomi Group - Employee Assistance Program - Wellness Days 401k Plan - Basic and Supplemental Life Insurance - Short Term & Long Term Disability - Critical Illness, Critical Hospital, and Voluntary Accident Insurance - Tuition Reimbursement (available 6 months after start date, capped) - Paid Time Off (accrued and prorated, maximum of 120 hours annually) - Paid Holidays - Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law ## Skills - Service-Level Agreement - Wireless Access Points - Preventive Action - IT Service Management - Decision Making - Performance Management - IT Provisioning - Data Management - Software Deployment - Planning - Key Performance Indicators (KPIs) - Property Restoration - ITIL - Electrical Equipment Components - Root Cause Analysis - Data Centers - Network Infrastructure - Knowledge Management - Network Routing - Dashboard Reporting - ITIL 4 Foundation - Runbook Development - Asset Management - SAP Field Service Management - Standard Operating Procedures (Sop) - Leadership - Incident Management - Problem Management - Ticketing - Communication - Coaching - Network Operations ## Benefits - Financial Aid/Assistance - Professional Development - Mental Health - Health and Wellness Programs - Health Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) - 401(k) Plans - Tax-Advantaged Accounts - Voluntary Supplemental Insurance ## Related - [More jobs at Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) - [Maintenance, Installation & Repair jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair?utm_source=ai_markdown)- [Field Service jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair/field-service?utm_source=ai_markdown)- [Service Delivery Manager jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair/field-service/service-delivery-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260756 jobs - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150241 jobs - [Fremont, CA](https://www.foundrole.com/locations/us/california/fremont?utm_source=ai_markdown) — 2952 jobs - [Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) — 140 jobs ## Related pages - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260756 jobs - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150241 jobs - [Fremont, CA](https://www.foundrole.com/locations/us/california/fremont?utm_source=ai_markdown) — 2952 jobs - [Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) — 140 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)