---
title: Senior IT Manager at Retell AI
description: Retell AI is hiring for the Senior IT Manager role in San Francisco Bay Area.
  Pays $200K–$300K per year. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/senior-it-manager-at-retell-ai-01a12e84-dfd1-7929-883e-8ab136f897f5
date: 2026-11-13T21:01:43Z
og_description: Join Retell AI as Senior IT Manager in San Francisco Bay Area. Pays $200K–$300K
  per year. Full-time, on-site role.
og_image: https://www.foundrole.com/og/g94m2a.png
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---

| | |
|---|---|
| **Company** | Retell AI |
| **Location** | San Francisco Bay Area |
| **Salary** | $200K/yr - $300K/yr |
| **Type** | Full Time |
| **Posted** | Oct 12, 2026 |

## Is this job real?

**Ghost job check:** A- · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** Retell AI sponsors H-1B visas. It filed 20 H-1B petitions (FY2026 Q1 – FY2026 Q4).
- **E-Verify:** Retell AI uses E-Verify.

## Pay for similar jobs

Most similar jobs pay $141,000 – $173,000 a year (median $153,000).

## Description

## **ABOUT RETELL AI**

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors. We've grown 20x from $5M to $100M+ in annualized revenue run rate in under two years, reaching a $1.5B+ valuation.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

**Recent recognition:**

- [Voice AI Startup Hits $100 Million Run Rate With $4.6 Million Funding](https://www.forbes.com/sites/timkeary/2026/11/12/voice-ai-startup-hits-100-million--run-rate-with-46-million-funding/)

- [Retell ranked #1 in G2 Voice AI evaluation](https://ai.g2.com/evaluations/categories/voice)

- [No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026](https://finance.yahoo.com/technology/ai/articles/voice-ai-startup-retell-ai-145200025.html)

- [Top 50 AI Apps, a16z (2025)](https://a16z.com/the-ai-application-spending-report-where-startup-dollars-really-go/)

- [#3 Fastest-Growing Software Company, G2 Best Software Awards 2026](https://company.g2.com/news/g2s-2026-best-software-awards)

- [Best Agentic AI Software, G2 Best Software Awards 2026](https://www.retellai.com/blog/retell-ai-recognized-as-the-best-agentic-ai-software-by-g2)

- [#4 Fastest-Growing Software Vendor, Brex Benchmark 2025](https://www.brex.com/journal/brex-benchmark-december-2025)

- [Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC](https://www.nasdaq.com/videos/retell-ai)

- [Top-Ranked Startup, Lean AI Leaderboard](https://leanaileaderboard.com/)

- [Backed by Y Combinator](https://www.ycombinator.com/companies/retell-ai)

 

## **ABOUT THE ROLE**

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, San Antonio Spurs, Lenovo, and Grab. We have more customer stories than we can tell!

We're looking for a **Senior** **IT Manager** to help build and scale our internal IT operations.

You'll own day-to-day IT support while improving security, onboarding, hardware management, SaaS administration, and internal automation.

This is a highly hands-on role working directly with employees across Engineering, GTM, Product, and Operations. You'll be responsible for making sure every employee has the tools, access, and support they need to move quickly.

This is our **first IT internal hire** with the opportunity to make a meaningful impact on one of the fastest-growing AI companies.

## KEY RESPONSIBILITIES

### IT Support

- Own employee onboarding and offboarding.

- Configure laptops and workstations.

- Troubleshoot hardware and software issues.

- Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms.

- Support office networking, conference rooms, printers, and internal technology.

### Security & Compliance

- Maintain endpoint compliance.

- Manage device inventory.

- Support SOC2 compliance initiatives.

- Conduct access reviews and security audits.

- Help improve internal security practices.

### Internal Operations

- Manage hardware inventory.

- Improve IT documentation.

- Support office operations and employee productivity.

- Partner with People Operations on onboarding and offboarding.

### Automation

- Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows.

- Continuously improve internal tooling and eliminate manual processes.

## WHAT WE'RE LOOKING FOR

**Must Have**

- Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.

- 2+ years of IT support or systems administration experience.

- Experience administering macOS devices.

- Experience with Google Workspace, MDM platforms, and identity management.

- Strong troubleshooting and communication skills.

**Nice to Have**

- Startup experience.

- Experience with Rippling.

- Python or Bash scripting.

- Automation experience.

- SOC2 compliance.

- Jamf, Kandji, or Intune administration.

## YOU MIGHT THRIVE IF

- You enjoy helping people solve technical problems.

- You automate repetitive work whenever possible.

- You like building systems instead of constantly fixing the same issues.

- You move quickly and enjoy startup environments.

- You enjoy improving processes and making teams more productive.

- You take ownership and don't wait to be asked.

 

## **JOB DETAILS**

Location: Redwood City, California (Relocation support provided)

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

 

## **Compensation**

Our compensation ranges reflect different scopes of responsibility and cash/equity options. Your offer will depend on the skills and impact you demonstrate during interviews, the scope of the role, and your preferred cash/equity balance.

Annual base salary ranges:

- **Senior:** $180,000–$220,000

- **Staff:** $200,000–$260,000

- **Principal:** $220,000–$300,000

## **OTHER BENEFITS**

- 100% coverage for medical, dental, and vision insurance

- $70/day DoorDash credit for breakfast, lunch, dinner, and snacks

- $200/month wellness reimbursement (gym, fitness classes, etc.)

- $300/month commuter reimbursement (gas, Caltrain, etc.)

- $75/month phone bill reimbursement

- $50/month internet reimbursement

 

## **COMPENSATION PHILOSOPHY**

- **Best offer upfront:** Choose from three cash-equity balance options; no negotiation needed

- **Top 1% talent:** Above-market pay (top 5th percentile) to attract exceptional builders

- **High ownership:** small teams, >$1M revenue per employee, and significant equity

- **Performance-based:** Offers tied to interview performance, not tenure or past salary

 

## **INTERVIEW PROCESS**

- Recruiter screen (15 min)

- IT Troubleshooting Exercise (30 min)

- Hiring Manager interview (45 min)

- Onsite (2 hours)

  * IT questionnaire exercise

  * Troubleshooting simulation

  * Cross-functional conversation with Finance
## Skills

- Voice AI
- Jamf Pro
- Balance Sheet
- Office Management
- System Administration
- Onboarding
- Employee Offboarding
- Slack
- Building Management Systems (Bms)
- Kandji
- IT Provisioning
- Python
- Automation
- HR Operations
- Valuation
- First-Principles Thinking
- Microsoft Intune (Mobile Device Management Software)
- Lifecycle Management
- Rippling
- Information Systems
- Mac OS
- Security Auditing
- Bash
- Simulations
- Computer Engineering
- Computer Science
- Software as a Service (SaaS)
- Access Reviews
- Customer Experience
- IT Support
- Communication
- Single Sign-On (Sso)
- Google Workspace
## Benefits

- Health and Wellness Stipends
- Health Insurance
- Dental Insurance
- Vision Insurance

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