--- title: Senior Customer Experience Manager at Artera description: Artera is hiring for the Senior Customer Experience Manager role in Kansas City, MO. Full-time, on-site role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/senior-customer-experience-manager-at-artera-01a0d539-0c9e-780f-b2ed-f42a6cf0c0d6 date: 2026-09-28T00:56:48Z og_description: Join Artera as Senior Customer Experience Manager in Kansas City, MO. Pays $88K–$129K per year. Full-time, on-site role. og_image: https://www.foundrole.com/og/o8pfj7.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Artera | | **Location** | Santa Barbara, CA | | **Salary** | $88K/yr - $129K/yr | | **Type** | Full Time | | **Posted** | Sep 24, 2026 | ## Description ## **ABOUT ARTERA** **Our Mission:** Make healthcare #1 in customer service.   **What We Deliver:** [Artera](https://artera.io/) is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more. [Hear from our CEO](https://www.youtube.com/watch?v=JEYTib2k8-w), Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! **Our award-winning culture:** Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. **5000 Fastest Growing Private Companies** (2020, 2021, 2022, 2023, 2024); **Deloitte Technology Fast 500** (2021, 2022, 2023, 2024, 2025); **Built In Best Companies to Work For** (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.   Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. ### About the Role The Senior Customer Experience Manager (Sr. CXM) is Artera's single point of accountability for a book of Specialty, Federally Qualified Health Center (FQHC) and Community Health Center (CHC) accounts. This is an end-to-end relationship role: you own the customer from pre-close introduction through implementation, go-live, ongoing engagement, renewal, and expansion. You won't execute every task — but you're accountable for every date, including the work other teams touch. This role sits within Artera's newly unified Customer Experience Management function, which combines our former Customer Success Management and Project Management teams into one accountable owner per account. You'll run implementations, drive adoption, monitor account health, and quarterback expansion conversations alongside your counterparts from sales, configuration and development. You'll do this across roughly 50–60 FQHC and CHC accounts — a high-volume book where every account has C-suite exposure and where staying ahead of health signals is the difference between renewal and quiet churn. ## **OUR APPROACH TO WORK LOCATION** At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one. That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams: - Santa Barbara, CA (Our HQ) - Seattle, WA - Kansas City, KS/MO Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process. Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person. ## **WORKING AT ARTERA** **Company benefits** - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! **Career development** - Manager development resources, employee development funds **Generous time off** - Company holidays, Winter & Summer break, and flexible time off **Employee Resource Groups (ERGs)** - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.   ## **EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT** Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status. - **Affirmative Action Plan:** To review our company’s Affirmative Action Notice, please [click here to view our Affirmative Action Notice](https://artera.io/eeo-affirmative-action-policy/). - **Know Your Rights:** To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: [Know Your Rights: Workplace Discrimination is Illegal](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io.   ## **DATA PRIVACY** Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our [Privacy Policy](https://artera.io/privacy-policy/).   ## **SECURITY REQUIREMENTS** All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches. ## Skills - Data Management - Personally Identifiable Information (Pii) Protection - Confidentiality - Eligibility Verification - Safeguarding - Human Resources - Protected Health Information (Phi) Compliance - Health Records Management - Regulatory Compliance ## Benefits - Professional Development - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - Employee Programs - Paid Time Off (Pto) - 401(k) Plans - Employee Stock Options (ESOs) ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/senior-customer-experience-manager-at-artera-01a0d539-0c9e-780f-b2ed-f42a6cf0c0d6?utm_source=ai_markdown) ## Related - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)