--- title: Sales & Service Development Representative II description: Mutual of Omaha Mortgage is hiring for the Sales & Service Development Representative II role in Irvine, CA. See the full description and apply. type: job url: https://www.foundrole.com/jobs/sales-and-service-development-representative-ii-at-mutual-of-omaha-mortgage-01a0cf97-3955-72ba-831a-6a938a6ddd56 date: 2026-09-28T03:37:23Z og_description: Join Mutual of Omaha Mortgage as Sales & Service Development Representative II in Irvine, CA. Pays $26 per hour. og_image: https://www.foundrole.com/og/u5vmen.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Mutual of Omaha Mortgage](https://www.foundrole.com/companies/mutual-of-omaha-mortgage?utm_source=ai_markdown) | | **Location** | Irvine, CA | | **Salary** | $26/hr | | **Type** | Full Time | | **Posted** | Sep 23, 2026 | ## Description **Sales & Service Development Representative II** Location: Irvine, CA – On-site Job Type: Full-Time Compensation: $26/hour + monthly bonus incentives. **Company Overview:** Mutual of Omaha is a Fortune 300 Company. Mutual Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works collaboratively, please review and apply for our opening below!   **Role Overview:** At Mutual of Omaha Mortgage, we’re seeking **experienced call center sales & service professionals** to handle a**high volume of outbound and inbound calls**. This role emphasizes developing new opportunities through structured outreach, prospecting, and lead qualification. The ideal candidate is a fast learner with strong communication skills, able to follow scripts, adapt in the moment, and quickly build rapport. Success in this role requires thriving in a fast-paced, growth-oriented environment and effectively engaging customers. **Key Responsibilities:** - Manage a high volume of warm inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification. - Conduct initial contact and follow-up to identify needs and determine customer fit - Follow scripts verbatim for products and services, applying rebuttals as needed - Build trust-based relationships by going above and beyond in addressing early customer concerns - Offer service support or handle simple service questions prior to transferring to a loan officer - Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality   **What You’ll Need to Succeed:** - Prior experience in a call center, sales, or customer service environment - Excellent phone communication skills—clear, confident, and persuasive - Basic technical proficiency, including experience with CRM systems, phone systems, and standard business tools (e.g., Microsoft Excel, Word, etc.) - Ability to multitask and manage time in a high-volume environment - Preferred: Background in mortgage, finance, and/or sales   **What We Offer:** - Competitive compensation - Robust training and ongoing coaching - A supportive team culture committed to excellence   Join a team that’s redefining the customer experience in reverse mortgage lending. If you're ready to make an impact, grow your career, and contribute to a high-performing sales & service team, we’d love to hear from you. *Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:* - Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. - Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. - 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) - Multiple PPO Medical Plans, as well as HDHP eligible plan. - Dental Coverage - Vision Coverage - Company Paid Life Insurance - 401K with a generous employer match - Additional Benefits including – Optional Life, FSA, Pet Insurance etc. - Free Legal Services - Employee Loan Program ## Skills - Mortgage Lending - Outreach - Microsoft Excel - Sales Prospecting - Customer Relationship Management - Microsoft Word - Telephone Communication - Multitasking - Fast Learner - Lead Conversion - Lead Qualification - Phone Systems - Customer Experience - Communication - Inbound Call Handling - Sales - Customer Service ## Benefits - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Legal Services - Paid Time Off (Pto) - Sick Leave - Floating Holidays - 401(k) Plans - Tax-Advantaged Accounts - Pet Insurance ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/sales-and-service-development-representative-ii-at-mutual-of-omaha-mortgage-01a0cf97-3955-72ba-831a-6a938a6ddd56?utm_source=ai_markdown) ## Related - [More jobs at Mutual of Omaha Mortgage](https://www.foundrole.com/companies/mutual-of-omaha-mortgage?utm_source=ai_markdown) - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)