---
title: Program Leader, GenAI & Voice AI Innovation at Uber
description: Uber is hiring for the Program Leader, GenAI & Voice AI Innovation role in San
  Francisco, CA. Full-time role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/program-leader-genai-and-voice-ai-innovation-at-uber-01a0d859-293a-772f-b68a-661d5d88ff4c
date: 2026-09-28T01:14:17Z
og_description: Join Uber as Program Leader, GenAI & Voice AI Innovation in San Francisco, CA.
  Pays $162K–$180K per year. Full-time role.
og_image: https://www.foundrole.com/og/xcl9ne.png
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---

| | |
|---|---|
| **Company** | Uber |
| **Location** | Sunnyvale, CA |
| **Salary** | $162K/yr - $180K/yr |
| **Type** | Full Time |
| **Posted** | Sep 24, 2026 |
## Description

## About the Role

The Program Leader, GenAI & Voice AI Innovation sits within the Global Digital Experience (GDX) team — the digital service design arm of the global CommOps organization. This role owns the end-to-end operationalization of transformational GenAI and Voice AI programs: scoping products for high business impact, running vendor pilots, designing evaluation frameworks, removing implementation roadblocks, and building the phased playbooks that take a program from a handful of pilot calls to a multi-market, multi-language rollout.

This is a builder's role. You'll typically run more than one program at a different stage of maturity at the same time — a live vendor pilot needing daily quality monitoring, an expansion strategy needing market-by-market sequencing, and a cross-functional standing forum needing weekly alignment — and you'll be the person who can hold all three without dropping a thread.

The successful candidate combines strong technical and business acumen with the operational rigor to build repeatable frameworks (SOPs, evaluation rubrics, scale-up gates) out of a first-of-its-kind pilot, and the stakeholder management skill to bring Tech, Product, Ops, and external vendors along at the same time.

## What You'll Do

**Program & vendor management**

- Own end-to-end program management for GenAI/Voice AI pilots — from vendor selection and evaluation through phased global expansion — managing multiple programs at different stages simultaneously.
- Design and run structured vendor evaluation frameworks (manual call/transcript review + quantitative metrics) to select, compare, and manage competing GenAI vendors running parallel pilots on separate traffic splits.
- Own the day-to-day pilot operations during launch windows, including hands-on quality monitoring (e.g., reviewing live call/session volume) as a deliberate checkpoint before scaling traffic.
- Lead knowledge/API handoff and onboarding packages for external vendor partnerships.

**Product scoping & policy design**

- Partner with Product Managers and Engineering to translate existing operational policy (e.g., rigid if/then decision trees) into conversational, agentic flows with guardrails suitable for GenAI/LLM-driven automation.
- Curate golden datasets with Product and Ops partners — hand-picking representative and edge-case scenarios — to ground evaluation and model tuning.
- Identify the right business problems and use cases to apply GenAI/Voice AI and quantify potential impact (e.g., cost savings, resolution rate, handle time, CSAT) to prioritize the roadmap.

**Evaluation frameworks & quality governance**

- Author and maintain evaluation SOPs that define the standard for quality measurement across automated (on-platform) and manual (offline human judgment) evaluation tracks, including critical vs. non-critical error taxonomies.
- Run recurring QA review and calibration cadences; consolidate insights and KPIs into recommendations for Engineering and Product.
- Define and enforce phased scale-up gates (data review, manual evaluation sign-off, leadership sign-off) before expanding a program's scope, market, or traffic allocation.

**Scaling & cross-functional leadership**

- Author multi-phase expansion strategies spanning markets, languages, and policy types, including market/policy selection criteria, rollout sequencing, and pre-launch requirements (legal/compliance, technical validation, evaluator readiness).
- Bring insights and feedback, socialize impact broadly, and hand over mature programs to BAU (Business As Usual) teams once scaled.
- Serve as the GDX point of contact / escalation owner for adjacent platform topics that intersect with your programs (e.g., AI safety/guardrail enablement decisions), clarifying ownership boundaries with partner platform teams.
- Represent your program portfolio in operating reviews, quarterly planning intake, and cross-functional standing forums (tech program syncs, weekly business/vendor syncs, quarterly alignment forums).
- Develop and maintain strong relationships with Tech and Ops stakeholders to communicate program status, educate on new capabilities, and evangelize adoption of transformative technology.

## Basic Qualifications

- Minimum 5 years of experience in Product Management, Program Management, or a related field.
- Bachelor's degree.

## Preferred Qualifications

- Bachelor's degree in Engineering, or MBA.
- 8+ years of experience in Product Operations, Program Management, or a similar role, including direct ownership of vendor pilots or 0→1 programs.
- Hands-on experience designing evaluation frameworks/rubrics and quality SOPs for AI or automation programs (golden datasets, calibration sessions, critical-error taxonomies).
- Experience with conversational AI / Voice AI / LLM-agent products, including translating operational policy into agentic flows with guardrails.
- Experience managing global, multi-market, multi-language program rollouts with phased gating criteria.
- Familiarity with AI safety, guardrail, or trust & safety considerations in production AI systems, and comfort acting as a cross-team escalation point on ambiguous ownership questions.
- Strong communication, problem-solving, and program management skills; ability to adapt to failed experiments and pivot quickly to new initiatives.
- Strong track record at a top-tier strategy consulting or tech firm delivering implementation projects.
- Ability to read technical documentation (PRDs, architecture diagrams) and translate it for operational and business stakeholders.
- Exceptionally strong stakeholder management skills and the ability to push back constructively.
- Data-driven mindset — comfortable defining and reporting on metrics like resolution rate, CSAT, average handle time, and cost savings to justify scale decisions.
- Obsession for delivering a great customer experience; strategic/visionary thinker.

For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
## Skills

- Voice AI
- Stakeholder Management
- Quantitative Analysis
- Product Management
- Onboarding
- Golden Datasets
- Vendor Selection
- Program Management
- Calibration
- Problem Solving
- Planning
- Key Performance Indicators (KPIs)
- Deployment Strategy
- Machine Learning Model Fine-Tuning
- Automation
- Quality Monitoring
- Customer Satisfaction
- Solution Architecture
- Artificial Intelligence
- Product Operations
- Product Requirements Document (Prd)
- Taxonomy Design
- AI Safety
- Acting
- Order Picking
- Conversational AI
- Generative AI
- Large Language Models (Llm)
- Decision Tree Learning
- Standard Operating Procedures (Sop)
- Leadership
- Technical Documentation
- Design Verification
- Product Roadmaps
- Assessment Rubric Development
- Strategy Consulting
- Customer Experience
- Vendor Evaluation
- Communication
- Average Handle Time
## Benefits

- 401(k) Plans

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/program-leader-genai-and-voice-ai-innovation-at-uber-01a0d859-293a-772f-b68a-661d5d88ff4c?utm_source=ai_markdown)

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