---
title: Process Manager at Five Rivers IT
description: Five Rivers IT is hiring for the Process Manager role in Fort Lauderdale, FL.
  Pays $50–$53 per year. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/process-manager-at-five-rivers-it-01a10c02-a9db-7283-ac72-011bb403eb0c
date: 2026-11-15T01:26:44Z
og_description: Join Five Rivers IT as Process Manager in Fort Lauderdale, FL. Pays $50–$53 per
  year. Full-time, hybrid role.
og_image: https://www.foundrole.com/og/piq9wm.png
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---

| | |
|---|---|
| **Company** | Five Rivers IT |
| **Location** | Fort Lauderdale, FL (Hybrid) |
| **Type** | Full Time |
| **Posted** | Oct 05, 2026 |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Five Rivers IT.
- **E-Verify:** No E-Verify enrollment on record for Five Rivers IT.

## Pay for similar jobs

Most similar jobs pay $38,000 – $54,000 a year (median $43,000).

## Description

Seeking a Process Manager to design, standardize, and govern IT operational processes spanning the organization's core infrastructure and security technology stack including ServiceNow (ITSM/ITAM/ITOM), Dell hardware and endpoint lifecycle management, Cisco networking infrastructure, and Palo Alto Networks security operations.  
This role sits at the intersection of process governance and vendor technology, working closely with infrastructure engineering, network operations, security, and service desk teams to ensure that incident, change, request, asset, and problem management processes are consistently defined, documented, and enforced across all supported platforms. The Process Manager will be the connective tissue between ServiceNow as the system of record and the underlying Dell, Cisco, and Palo Alto technology teams executing day-to-day operations.  
**Key Responsibilities**

- Own and continuously improve core ITSM process areas (Incident, Problem, Change, Request, and Asset Management) within ServiceNow, ensuring alignment with ITIL best practices.
- Partner with infrastructure and network engineering teams to define and document processes governing Dell hardware/endpoint lifecycle (procurement, deployment, refresh, retirement) within ServiceNow ITAM.
- Establish and maintain change and configuration management processes for Cisco networking infrastructure, ensuring CMDB accuracy and proper change governance for network changes.
- Design and enforce security-related operational processes in coordination with the security team for Palo Alto Networks firewall, security policy, and incident response workflows.
- Serve as process owner/SME across cross-functional teams, facilitating process workshops, gap analyses, and continuous improvement initiatives.
- Develop and maintain process documentation, workflow diagrams, RACI matrices, and SOPs for all governed processes.
- Monitor process KPIs/SLAs (e.g., ticket resolution times, change success rates, CMDB accuracy) and drive corrective action where performance gaps exist.
- Support ServiceNow platform governance, including workflow configuration requests, module rollouts, and integration with vendor tools (Dell, Cisco, Palo Alto) where applicable.
- Lead or support audits and compliance reviews related to IT process adherence (e.g., NERC/CIP, internal controls) as applicable to the energy/utility environment.
- Provide training and process guidance to technical teams and service desk staff to ensure consistent adoption.

**Required Qualifications**

- 5+ years of experience in IT process management, ITSM, or IT service delivery, ideally within a large enterprise or utility/regulated environment.
- Hands-on experience with ServiceNow, including ITSM modules (Incident, Problem, Change, Request) and familiarity with ITAM/CMDB.
- Working knowledge of infrastructure and security technologies from Dell (hardware/endpoint), Cisco (networking), and Palo Alto Networks (security/firewall) — deep engineering expertise not required, but strong operational/process fluency across these platforms is essential.
- Strong understanding of ITIL framework and process governance principles; ITIL Foundation certification preferred.
- Proven experience facilitating cross-functional process design and improvement initiatives with technical and non-technical stakeholders.
- Excellent documentation, communication, and stakeholder management skills.
- Bachelor's degree in Information Technology, Business, or related field (or equivalent experience).

**Preferred Qualifications**

- Experience in a utility, energy, or NERC/CIP-regulated environment.
- ServiceNow certification(s) (e.g., CSA, ITSM Implementation Specialist) a plus.
- Experience with vendor/asset lifecycle management programs spanning hardware refresh cycles, network infrastructure changes, and security policy governance.
- Familiarity with change advisory board (CAB) processes and enterprise change management at scale.

**Location & Work Arrangement**  
This role is based out of the AOB office in FT Lauderdale Florida on a hybrid schedule. Occasional travel to the Juno Beach Head Quarters and Miami office may be required to support cross-site process alignment, stakeholder workshops, or infrastructure/security team engagements. Candidates should be based within a commutable distance of the Palm Beach / Broward / Miami-Dade corridor.
## Skills

- Service-Level Agreement
- Open Web Application Security Project (Owasp)
- Stakeholder Management
- IT Service Management
- ServiceNow
- Subject Matter Expertise
- Information Technology
- Palo Alto Networks
- Configuration Management Database (Cmdb)
- Process Design
- Key Performance Indicators (KPIs)
- RACI Matrix
- Cisco
- Information Security Policy
- ITIL
- Firewall
- Network Infrastructure
- Continuous Improvement Process
- Process Mapping
- Internal Controls
- Configuration Management
- ITIL 4 Foundation
- Incident Response
- Asset Lifecycle Management
- Cisco Networking
- Coordinating
- Corrective And Preventive Action (Capa)
- Service Desk Support
- Asset Management
- Standard Operating Procedures (Sop)
- NERC Compliance
- Process Documentation
- Communication
- Change Management
- Governance
- Process Management

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