--- title: Prism Help Desk Specialist description: Prism Help Desk Specialist. Pays $67K–$71K per year. Full-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/prism-help-desk-specialist-at-itegrity-inc-a-trusted-technology-engineering-and-management-services-provider-01a119e4-282f-7fd9-af88-5cdcc8638851 date: 2026-11-15T01:26:44Z og_description: Join ITegrity, Inc. - A trusted Technology, Engineering, and Management Services Provider as Prism Help Desk Specialist. og_image: https://www.foundrole.com/og/grhkea.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | ITegrity, Inc. - A trusted Technology, Engineering, and Management Services Provider | | **Location** | Silver Spring, MD | | **Salary** | $67K/yr - $71K/yr | | **Type** | Full Time | | **Posted** | Oct 07, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for ITegrity, Inc. - A trusted Technology, Engineering, and Management Services Provider. - **E-Verify:** No E-Verify enrollment on record for ITegrity, Inc. - A trusted Technology, Engineering, and Management Services Provider. ## Pay for similar jobs Most similar jobs pay $60,000 – $75,000 a year (median $66,000). ## Description ITegrity, Inc. is seeking a detail-oriented **PRISM Help Desk Specialist** to join our team supporting the NOAA Travel Support Branch (TSB) and Finance Office Client Services Help Desk. In this role, you will deliver functional help desk assistance focused on PRISM acquisition/procurement software, ensuring federal users receive prompt, accurate assistance with application workflows and transaction tracking. This position involves providing integrated Tier 0 and Tier 1 support for NOAA Business Application Solutions (BAS), assisting with initial intake, ticket routing, functional troubleshooting, and escalating complex inquiries as part of a unified federal help desk team. **Key Responsibilities** - **PRISM Functional Support:** Serve as a functional point of contact for end-users navigating **PRISM**procurement/acquisition systems and associated NOAA travel/finance applications. - **Multi-Channel Response:** Monitor help desk email inboxes, phone splits, voicemail, and Google Chat throughout the workday to ensure rapid response to user inquiries. - **Service Now Administration:** Accurately record all end-user encounters, symptoms, troubleshooting steps, and resolution details in ServiceNow. Keep tickets updated and close them promptly upon resolution. - **Tier 0 BAS Integration & Intake:** Provide supplemental Tier 0 support for NOAA Business Application Solutions (BAS), handling basic inquiry intake, triage, and seamless ticket distribution during steady-state and scaled-up operations. - **Issue Analysis & Escalation:** Conduct research on reported problems. Coordinate closely with functional and technical leads to escalate Tier 2/3 issues in accordance with standard Finance Office protocols. - **Documentation & Knowledge Base Support:** Maintain precise operational documentation and assist in building out help desk knowledge base materials to enhance tier-0 self-service and team resolution rates. - **Coverage & Peak-Period Support:** Collaborate with federal counterparts and branch leadership to guarantee full help desk coverage during operating hours, particularly during critical crunch periods like fiscal year-end closeout. **Basic Qualifications & Required Skills** - **Core Technical Expertise:** Direct experience supporting end-users with **PRISM** (federal procurement/acquisition management system). - **Ticketing Systems:** Hands-on experience logging, updating, and managing customer requests in **ServiceNow** or similar IT Service Management (ITSM) tools. - **Client Services Mindset:** Proactive "ownership" attitude with strong active listening, analytical troubleshooting, and clear customer follow-up abilities. - **Collaboration & Communication:** Outstanding verbal and written communication skills across phone, email, and instant messaging platforms (e.g., Google Chat). - **Flexibility:** Capability to adapt to operational surges (e.g., fiscal year-end) and maintain seamless integration with federal staff. **Preferred Qualifications** - Experience working within NOAA's Travel Support Branch (TSB) or Finance Office ecosystem. - Familiarity with federal travel, acquisition, or financial workflows integrated with PRISM and NOAA Business Application Solutions (BAS). ## Skills - Closeout - Active Listening - IT Service Management - ServiceNow - Building Management Systems (Bms) - Triage - Year-End Close - Collaboration - Procurement - Workday - Service Desk Support - Client Service - Communication - Flexibility ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Help Desk Technician / Analyst jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/help-desk-technician-analyst?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150241 jobs - [Maryland](https://www.foundrole.com/locations/us/maryland?utm_source=ai_markdown) — 52275 jobs - [Silver Spring, MD](https://www.foundrole.com/locations/us/maryland/silver-spring?utm_source=ai_markdown) — 1154 jobs ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150241 jobs - [Maryland](https://www.foundrole.com/locations/us/maryland?utm_source=ai_markdown) — 52275 jobs - [Silver Spring, MD](https://www.foundrole.com/locations/us/maryland/silver-spring?utm_source=ai_markdown) — 1154 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)