--- title: Patient Services Coordinator I description: Illinois Bone & Joint Institute is hiring for the Patient Services Coordinator I role in Chicago, IL. See the full description and apply. type: job url: https://www.foundrole.com/jobs/patient-services-coordinator-i-at-illinois-bone-and-joint-institute-01a0da75-db98-71e7-adfd-fe51dba1a928 date: 2026-10-01T00:15:28Z og_description: Join Illinois Bone & Joint Institute as Patient Services Coordinator I in Chicago, IL. Pays $17–$22 per hour. Full-time role. og_image: https://www.foundrole.com/og/1aq1pv.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Illinois Bone & Joint Institute | | **Location** | Chicago, IL | | **Salary** | $17/hr - $22/hr | | **Type** | Full Time | | **Posted** | Sep 30, 2026 | ## Description **Job Title: Patient Services Coordinator I** **Job Description** *Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago.* *Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.* **Summary** The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. **Responsibilities** - Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience - Preparing paperwork to facilitate efficient operation and excellent customer service - Answering general inquiries - Appointment scheduling - Phone reception, patient triage, and escalation to appropriate staff - Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents - Preparing paperwork to facilitate efficient operation and excellent customer service - Check in/out procedures - Patient chart management - Collection/posting of patient responsibility payments (including copays and deductibles) - Insurance verification and Referral management as required - Maintain a clean and safe work environment. - Other duties as assigned. **Requirements**  **Education** - High school diploma or equivalent required **Certifications/Licensure** - Not Applicable **Experience** - Minimum one year experience in customer service role (medical office experience preferred) - EHR experience (Epic experience preferred) **Technical Skills** - Not Applicable **Soft Skills** - Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice - Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public - Work may be stressful at times - Contact may involve dealing with angry or upset people **Physical Requirements** - Stand or sit for extended periods of time - Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard - Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor *This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.* *Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.* *Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.* ## Skills - Epic EHR - Patient Triage - Referral Management - Medical Records Management - Supervisory Skills - Advising - Appointment Scheduling Software - Insurance Verification - Electronic Health Records (Ehr) - Customer Service - Medical Office Administration ## Benefits - Health and Wellness Programs - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) - 401(k) Plans - Employee Stock Options (ESOs) - Flexible Work Schedules ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/patient-services-coordinator-i-at-illinois-bone-and-joint-institute-01a0da75-db98-71e7-adfd-fe51dba1a928?utm_source=ai_markdown) ## Related - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related hubs - [Illinois Jobs Hiring Now](https://www.foundrole.com/locations/illinois?utm_source=ai_markdown) — 97567 jobs - [Chicago Jobs Hiring Now](https://www.foundrole.com/locations/illinois/chicago?utm_source=ai_markdown) — 26794 jobs ## Browse - [Companies A–Z](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by state and city](https://www.foundrole.com/locations?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)