--- title: Patient Service Representative at Orthodontic Experts description: Orthodontic Experts is hiring for the Patient Service Representative role in Merrillville, IN. See the full description and apply. type: job url: https://www.foundrole.com/jobs/patient-service-representative-at-orthodontic-experts-01a11c90-aa7a-72c7-aae5-7ce0a27c8593 date: 2026-11-15T01:26:44Z og_description: Join Orthodontic Experts as Patient Service Representative in Merrillville, IN. Pays $19–$20 per hour. Full-time role. og_image: https://www.foundrole.com/og/kpn5ms.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Orthodontic Experts | | **Location** | Burbank, IL | | **Salary** | $19/hr - $20/hr | | **Type** | Full Time | | **Posted** | Oct 08, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Orthodontic Experts. - **E-Verify:** No E-Verify enrollment on record for Orthodontic Experts. ## Pay for similar jobs Most similar jobs pay $41,000 – $45,000 a year (median $41,000). ## Description **About us:** At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve. We are looking for team members who are passionate about high-quality care and align with our Core Values: - Accountability - Continuous Improvement - Inclusion - Integrity - Respect - Teamwork - Transparency If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply. **Job Description:** As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support **Tasks include but are not limited to:** - Answer all phone calls. - Listen and return all voicemails left in front of office phones. - Check-in new and existing patients and let the clinical staff know that the patient has arrived. - Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice) - Check out patients (collect payments, make next appointment) - Handle questions and provide information to walk-in patients. - Maintain comm-log up to date with all necessary patient/parent communication information. - Review the daily schedule of the clinic for any changes. - Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule. - Review for Bonding approvals - Check if all bondings are Approved and Active with insurance (the day before & day of the appointment). - Understand cancellation policy and reiterate it to patients. - Print end of the day reports. - Maintain office/reception area cleanliness. - Check and reply to all office emails - Check collected payments against the report and check all credit card transactions. - Call patients with outstanding balances - In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks. - Participate in Marketing events - Cash handling - Other tasks as assigned - High school degree or GED equivalent - 3 years of customer service experience - 2 years of patient service experience - Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.) - Excellent problem solving and de-escalation skills. - Excellent written and verbal communication skills **Working Hours/ Location:** - Monday – Wednesday 8:45am – 5:00pm - Thursday - Friday 6:45am – 3:00pm - 2 Saturdays per month - Two 9:45 am to 6:00 pm shifts per month - **7820 S Cicero Ave , Burbank, IL 60459** - **Travel to Kedzie, Orland Park and Homewood** - **Rate of pay - 19$ - 20$ per hour** **Benefits** (for our full-time employees) - Paid Patient Service Representative Training - Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic) - Medical, Dental, Vision, and Life Insurance - Short-Term Disability - Employee Assistance Program - Health Savings Account - Dependent Care Account - 401(k) and matching - Paid Time Off - Identity Theft Protection - LifeLock - MetLaw - Pet Insurance - Free and discounted Orthodontic Treatment - Monthly Bonuses ## Skills - Cleanliness - Medical History Taking - De-escalation Techniques - Microsoft Excel - Problem Solving - Patient Care - Health Insurance Portability And Accountability Act (Hipaa) Compliance - Parent Communication - Microsoft Word - Patient Registration - Microsoft Outlook - Cash Handling - Payment Processing - Microsoft Office - Patient Consultation - Communication - Customer Service ## Benefits - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) - 401(k) Plans - Tax-Advantaged Accounts - Pet Insurance ## Related - [Healthcare & Medicine jobs](https://www.foundrole.com/careers/healthcare-and-medicine?utm_source=ai_markdown)- [Healthcare Administrative Support jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support?utm_source=ai_markdown)- [Patient Access Representative jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support/patient-access-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Illinois](https://www.foundrole.com/locations/us/illinois?utm_source=ai_markdown) — 101552 jobs - [Dentists](https://www.foundrole.com/sectors/healthcare/dentists?utm_source=ai_markdown) — 8842 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)