--- title: Patient Concierge at Fairview Health Services description: Fairview Health Services is hiring for the Patient Concierge role in Minneapolis, MN. See the full description and apply. type: job url: https://www.foundrole.com/jobs/patient-concierge-at-fairview-range-01a0db8a-9a44-7d3b-8e93-062e7aa4f308 date: 2026-09-28T14:10:52Z og_description: Join Fairview Health Services as Patient Concierge in Minneapolis, MN. Requires 3+ years of experience. og_image: https://www.foundrole.com/og/lffqya.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Fairview Health Services | | **Location** | Minneapolis, MN | | **Posted** | Sep 23, 2026 | ## Description **Job Overview** Serving as the face of the Clinics and Surgery Center (CSC), the Patient Concierge Team ensures that patients and their guests have an unparalleled experience at the CSC. Proactively setting the stage for the patient experience with outstanding customer service skills, the Patient Concierge professionally and efficiently coordinates guest reception, provides wayfinding, as well as anticipates and fulfills guest needs. They work collaboratively with all team members involved in delivering care. Rotating throughout the facility for optimum coverage as needed, Patient Concierge Team members will be knowledgeable and comfortable using building technology resources, and be able to educate patients and guests on resources. **Schedule:** Mon-Fri, 8am-4:30pm **Responsibilities** - Greets and welcomes all in-coming guests, staff and vendors in a warm, friendly and professional manner, paying attention to specific individual guest needs to ensure that patients and their guests have an excellent experience. - Determines the patient’s status, checking the patient’s itinerary and directing patients to proper clinic location. Provides guidance and reassurance related to any anxiety about the visit or the logistics of the day, problem solving in the event that there is confusion or a mistake on the itinerary. - Anticipates patient and guest needs, offers options for increased comfort, answers requests for directions, phone numbers, personal services, transportation, etc. - Assists guests in wheelchairs and with vehicle transfers - Receives arriving patients and guests at the entrance and guides them to their destination by verbal direction or by escort. - Arranges for necessary accommodations and interpreter support. - Ensures all waiting areas are clean, orderly and inviting. **Required Qualifications** - A minimum of 3-5 years of office/reception experience, retail service, and concierge or customer service experience. - Basic Life Support (American Heart Assoc or Red Cross) Upon Hire **Benefit Overview** Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: [https://www.fairview.org/careers/benefits/noncontract](<>) **Compensation Disclaimer** An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. **EEO Statement** EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status ## Skills - Problem Solving - Directing - Basic Life Support - Wayfinding - Guest Services - Human Resources - Concierge Services - Customer Service ## Benefits - Financial Aid/Assistance - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/patient-concierge-at-fairview-range-01a0db8a-9a44-7d3b-8e93-062e7aa4f308?utm_source=ai_markdown) ## Related - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)