--- title: Patient Care Representative at Rcambulance description: Rcambulance is hiring for the Patient Care Representative role in Staten Island, NY. Pays $20–$20.5 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/patient-care-representative-at-rcambulance-01a15e27-443d-7887-9ed6-ff66d51fd63f date: 2026-11-15T01:26:44Z og_description: Join Rcambulance as Patient Care Representative in Staten Island, NY. Pays $20–$20.5 per hour. Full-time, on-site role. og_image: https://www.foundrole.com/og/ldegwy.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | rcambulance.com | | **Location** | Staten Island, NY | | **Salary** | $20/hr - $20.5/hr | | **Type** | Full Time | | **Posted** | Oct 20, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for rcambulance.com. - **E-Verify:** No E-Verify enrollment on record for rcambulance.com. ## Pay for similar jobs Most similar jobs pay $42,000 – $70,000 a year (median $46,000). ## Description **Call Receiver** Under general supervision of the Director of Communications the Call Receiver is responsible for answering and triaging all undirected calls coming into the Communication Center and directing them to the most appropriate resource. This person is the "face of the company" and must provide each caller with the highest level of customer service possible. **Essential Duties & Responsibilities:** - Demonstrate exceptional customer service skills with both internal and external customers - Maintain a calm and professional demeanor at all times - Answer, evaluate and prioritize incoming telephone calls while communicating effectively with all callers to obtain complete information to determine need - Demonstrate ability to communicate clearly and professionally both verbally and in writing - Develop a high degree of familiarity with Company service areas and medical facilities - Maintain a high degree of familiarity and demonstrate compliance with all established Company and customer policies and procedures as they apply to coordination of patient referral and transport - Demonstrate the ability to professionally and courteously 'control the call' in difficult interactions and effectively direct the flow of the conversation - Demonstrate the ability to take direction, work independently and as part of a group - Operate a computer terminal and demonstrate proficiency with the Microsoft Office Suite - Operate multi-line computerized phone system - Simultaneously document all phone transactions using a computer aided dispatch (CAD) program **Minimum Qualifications:** - Demonstrated background in successful customer service experience - High school diploma or equivalent - Ability to accurately take incoming requests while simultaneously documenting the information electronically - Must be able to sit for an extended period of time and wear a telephone headset - Ability to type a minimum of forty (40) words per minute **Preferred Qualifications:** - Minimum of one year of multi-line telephone experience - Previous work experience as a Communications Technician or EMS dispatcher **Additional Requirements:** - Must be able to successfully pass a background investigation and pre-employment medical examination, which includes drug and alcohol screening - Must be available to work all shifts, including but not limited to day/swing/night, weekends, holidays and mandatory overtime as needed and perform role efficiently and consistently during shifts - Able to rotate shift assignments as needed and/or required based on operational need **Physical Requirements:** - Must be able to sit for an extended period of time - Requires frequent repetitive hand movements, standing, walking, reaching and grasping - Must be able to hear and communicate clearly in English to perform job duties in person and over the telephone - Adequate vision required to be able to read information from printed sources and computer screens ## Skills - Referral Processing - Computer-Aided Design - Coordinating - Microsoft Office - English - Communication - Writing - Drug and Alcohol Testing - Customer Service ## Related - [Healthcare & Medicine jobs](https://www.foundrole.com/careers/healthcare-and-medicine?utm_source=ai_markdown)- [Patient Care Technician jobs](https://www.foundrole.com/careers/healthcare-and-medicine/patient-care-technicians?utm_source=ai_markdown)- [Patient Care Technician jobs](https://www.foundrole.com/careers/healthcare-and-medicine/patient-care-technicians/patient-care-technician?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150102 jobs - [Ambulance Services](https://www.foundrole.com/sectors/healthcare/ambulance-services?utm_source=ai_markdown) — 2497 jobs - [Staten Island, NY](https://www.foundrole.com/locations/us/new-york/staten-island?utm_source=ai_markdown) — 1154 jobs ## Related pages - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150102 jobs - [Ambulance Services](https://www.foundrole.com/sectors/healthcare/ambulance-services?utm_source=ai_markdown) — 2497 jobs - [Staten Island, NY](https://www.foundrole.com/locations/us/new-york/staten-island?utm_source=ai_markdown) — 1154 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)