--- title: Patient Access Representative Patient Access Center description: Patient Access Representative Patient Access Center at Planned Parenthood Federation of America. See the full description and apply. type: job url: https://www.foundrole.com/jobs/patient-access-representative-patient-access-center-at-planned-parenthood-federation-of-america-01a1db68-685a-79be-b944-51f12f5ae542 date: 2026-11-14T19:15:20Z og_description: Join Planned Parenthood Federation of America as Patient Access Representative Patient Access Center in Tacoma, WA. Full-time role. og_image: https://www.foundrole.com/og/hawszf.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Planned Parenthood Federation of America | | **Location** | Washington | | **Salary** | $20.76/hr - $26.47/hr | | **Type** | Full Time | | **Posted** | Nov 14, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Planned Parenthood Federation of America. - **E-Verify:** Planned Parenthood Federation of America uses E-Verify. ## Pay for similar jobs Most similar jobs pay $47,000 – $54,000 a year (median $52,000). ## Description **Why Planned Parenthood?** Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work. In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services. **About the Position** As a **Patient Access Center Representative (PACR),** you'll serve as the first point of contact for patients seeking care through Planned Parenthood Great Northwest, Hawaiʻi, Alaska, Indiana, Kentucky (PPGNHAIK). In this role, you'll help patients access the care they need by answering questions, scheduling appointments, providing accurate information, and connecting individuals to appropriate services and resources. Working in a fast-paced, high-volume contact center, you'll engage with patients across multiple states and time zones while delivering compassionate, patient-centered service. Every interaction is an opportunity to create a positive experience and support our mission of providing high-quality, accessible healthcare in a welcoming and nonjudgmental environment. **What You'll Do** As a **Patient Access Center Representative**, you'll help patients navigate their healthcare journey by providing exceptional customer service, coordinating appointments, supporting access to care, and ensuring each interaction is handled with professionalism, empathy, and accuracy. **Key Responsibilities:** - Serve as the first point of contact for patients, delivering exceptional customer service that reflects the Planned Parenthood mission and brand. - Answer, assess, and appropriately route incoming calls while addressing patient questions and healthcare needs. - Schedule, reschedule, and cancel appointments across multiple health centers, ensuring patients are connected to the right services at the right time. - Support organizational goals for appointment conversion, patient retention, and overall patient experience. - Accurately collect, verify, and document patient demographics, insurance information, and other required data within electronic systems. - Provide fee estimates, explain funding options, and help patients understand insurance and payment processes. - Assess calls requiring urgent attention and follow established triage protocols to connect patients with appropriate clinical support. - Provide appointment preparation instructions, referrals, and information about available services and resources. - Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies. - Collaborate with teammates and leadership to continuously improve processes, quality, and patient access to care. **What We're Looking For** **Required Qualifications** - High school diploma or GED equivalent. - Two or more years of customer service experience. - At least one year of experience in a healthcare, medical office, or patient-facing healthcare environment. - Strong communication, customer service, and organizational skills. - Ability to multitask, navigate multiple systems, and maintain accuracy in a fast-paced environment. - Ability to work effectively as part of a collaborative team while managing competing priorities. - Commitment to providing inclusive, respectful, and patient-centered service. **Preferred Qualifications** - One to two years of experience in a high-volume call center environment. - Experience scheduling appointments in a healthcare setting. - Experience working in a medical office, clinic, hospital, or healthcare contact center. - Knowledge of Electronic Medical Record (EMR/EHR) systems, including experience with NextGen or similar platforms. - Experience with insurance verification, patient registration, or healthcare billing processes. - Proficiency with Microsoft Office applications. - Bilingual language skills are highly valued. **What Makes You Successful** - A passion for helping people and delivering compassionate, patient-centered customer service. - Excellent communication and active listening skills, with the ability to build trust and rapport over the phone. - Strong attention to detail and the ability to accurately manage patient information across multiple systems. - The ability to remain calm, professional, and adaptable in a high-volume, fast-paced environment. - Sound judgment and problem-solving skills when assessing patient needs and determining appropriate next steps. - Strong organizational and multitasking skills, balancing efficiency with quality and accuracy. - A collaborative mindset and willingness to support teammates and continuous process improvement. - Commitment to equity, inclusion, confidentiality, and the mission of Planned Parenthood. **Salary Range:** Washington: $20.76 - $26.47 hourly *Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position. **Location:** Patient Access Center **Mon:** 6:00AM – 5:00PM **Tue:** 6:00AM – 5:00PM **Wed:** 6:00AM – 5:00PM **Thr:** 6:00AM – 5:00PM **Fri:** 6:00AM – 5:00PM \* Schedule will be determined around Healthcenter needs. Healthcenter hours are subject to change. **Position Type:** Full Time 37.5 hours per week / Non-Exempt **Benefits Eligibility:** This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to . **Other Information:** All our employees must present proof of receiving a current flu shot prior to their first day of employment. **What we expect from you:** - That you adhere to our code of conduct, policies, procedures, and protocols. - That you always demonstrate a high degree of professionalism. - That you always support and model our customer service standards. - That you value continuous learning and seek ongoing training and development. **Our commitment to diversity:** At **PPGNHAIK**, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment. **Equal Employment Opportunity:** PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law. ## Skills - Patient Access - Active Listening - Bilingual - Training And Development - Triage - Problem Solving - Health Insurance Portability And Accountability Act (Hipaa) Compliance - Patient-Centered Care - Confidentiality - Process Improvement - Call Center Operations - Patient Registration - Billing - Multitasking - Continuous Learning - Patient Experience - Microsoft Office - Attention to Detail - Organizational Skills - Insurance Verification - Communication - Electronic Health Records (Ehr) - Adaptability - Electronic Medical Record - Customer Service - Medical Office Administration ## Benefits - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) ## Related - [Healthcare & Medicine jobs](https://www.foundrole.com/careers/healthcare-and-medicine?utm_source=ai_markdown)- [Healthcare Administrative Support jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support?utm_source=ai_markdown)- [Patient Access Representative jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support/patient-access-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Medical Practices](https://www.foundrole.com/sectors/healthcare/medical-practices?utm_source=ai_markdown) — 39833 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)