--- title: Operations Manager, III, SSD, SMD1 at Amazon description: Amazon is hiring for the Operations Manager, III, SSD, SMD1 role in Baltimore, MD. Full-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/operations-manager-iii-ssd-smd1-at-amazon-01a0eddd-68b0-7874-93fd-1b2fcdfcce8f date: 2026-11-15T01:26:44Z og_description: Join Amazon as Operations Manager, III, SSD, SMD1 in Baltimore, MD. Pays $91K–$136.5K per year. Full-time role. og_image: https://www.foundrole.com/og/yddolt.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) | | **Location** | Elkridge, MD | | **Salary** | $91K/yr - $136.5K/yr | | **Type** | Full Time | | **Posted** | Sep 29, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Amazon sponsors H-1B visas. It filed 25,968 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Amazon. ## Pay for similar jobs Most similar jobs pay $110,000 – $168,000 a year (median $149,000). ## Description Operations Manager — Sub-Same Day Delivery Managed end-to-end operations at a last-mile delivery station, overseeing inbound, sort, and dispatch processes. Led a team of 50–100+ associates across multiple shifts, driving performance in delivery quality, cost efficiency, and safety. Owned key operational metrics including DPMO, route efficiency, and on-time delivery rates. Partnered cross-functionally with planning, transportation, and workforce management to meet daily volume targets and SLA commitments. Key job responsibilities Key Job Responsibilities Operational Leadership Oversee daily end-to-end delivery station operations including inbound, sort, stage, and dispatch across multiple shifts Manage throughput and capacity planning to meet daily volume targets and CPT (Critical Pull Time) commitments Drive on-time delivery performance, ensuring SLA adherence for sub-same-day and same-day delivery promises Team Management Lead, coach, and develop a team of 50–100+ associates, including direct oversight of L4/L5 Area Managers Own staffing plans, scheduling, and labor allocation to optimize headcount against forecasted volume Conduct performance reviews, manage attendance, and drive associate engagement and retention Safety & Compliance Maintain a culture of safety by enforcing OSHA standards, Amazon WHS policies, and site-specific safety protocols Lead daily safety stand-ups, incident investigations, and corrective action implementation Ensure compliance with DOT regulations and last-mile delivery safety requirements Continuous Improvement Identify and implement process improvements using Lean, Six Sigma, and Kaizen methodologies Drive cost-per-package reduction through efficiency gains in sort rates, route density, and labor productivity Lead ACES audits and benchmarking initiatives to elevate site performance against regional standards Metrics & Performance Management ## Basic Qualifications \- 3+ years of employee and performance management experience \- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience \- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ## Preferred Qualifications \- 1+ years of performance metrics, process improvement or lean techniques experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, MD, Baltimore - 91,000.00 - 136,500.00 USD annually ## Skills - Incident Investigation - People Management - Performance Management - Performance Measurement - Last-Mile Logistics - Process Improvement - Continuous Improvement Process - Headcount Planning - SLA Management - Safety Procedures - Corrective And Preventive Action (Capa) - Team Management - OSHA Compliance - DOT Compliance - Capacity Planning ## Benefits - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Parental Leave - Paid Time Off (Pto) - 401(k) Plans - Employee Stock Options (ESOs) - Flexible Work Schedules ## Related - [More jobs at Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) - [Management & Leadership jobs](https://www.foundrole.com/careers/management-and-leadership?utm_source=ai_markdown)- [Operations Management jobs](https://www.foundrole.com/careers/management-and-leadership/operations-management?utm_source=ai_markdown)- [Operations Manager jobs](https://www.foundrole.com/careers/management-and-leadership/operations-management/operations-manager?utm_source=ai_markdown)- [Business Operations Manager jobs](https://www.foundrole.com/careers/management-and-leadership/operations-management/operations-manager/business-operations-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63042 jobs - [Maryland](https://www.foundrole.com/locations/us/maryland?utm_source=ai_markdown) — 52281 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs ## Related pages - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63042 jobs - [Maryland](https://www.foundrole.com/locations/us/maryland?utm_source=ai_markdown) — 52281 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)