---
title: Membership Services Associate
description: YMCA of Southwest Florida is hiring for the Membership Services Associate role
  in Punta Gorda, FL. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/membership-services-associate-at-ymca-of-southwest-florida-01a0b3c4-d163-7dfe-97ae-4296ed990d1b
date: 2026-11-14T12:41:28Z
og_description: Join YMCA of Southwest Florida as Membership Services Associate in Punta Gorda,
  FL. Pays $15 per hour. Part-time role.
og_image: https://www.foundrole.com/og/fcvqm1.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | YMCA of Southwest Florida |
| **Location** | Punta Gorda, FL |
| **Salary** | $15/hr |
| **Type** | Part Time |
| **Posted** | Oct 27, 2026 |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for YMCA of Southwest Florida.
- **E-Verify:** No E-Verify enrollment on record for YMCA of Southwest Florida.

## Pay for similar jobs

Most similar jobs pay $30,000 – $32,000 a year (median $32,000).

## Description

**POSITION SUMMARY:**

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

**ESSENTIAL FUNCTIONS:**

*Greet and serve members and guests*

- Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
- Give membership and program information to walk in and phone customers.
- High knowledge of program information at all times.
- Conduct facility tours as needed

*Answer telephones in a prompt courteous manner*

- Understand and able to use phone system.
- Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

*Receipt money transactions and program sign-ups*

- Member sign up and program registration all done correctly and in a speedy manner.
- Enter receipt information correctly for membership and programs.
- Be accountable for all money collected during your shift.
- Prepare end of shift deposits and reports

*Serve as Check-Point when needed*

- Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

*Other*

- Serve as liaison between members and program supervisors
- Handle and solve member complaints
- Make Coffee, Keep Member Lounge area tidy
- Open and Close facility as appropriate for assigned shift
- Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
- Additional duties as assigned by supervisor

**QUALIFICATIONS:**

- Excellent verbal and communication skills
- Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
- One to two years prior customer service experience
- Professional appearance and behavior
- Able to prioritize and meet deadlines
- Able to maintain confidentiality
- Positive attitude
- Must be a self starter, with high energy and a positive attitude
- Adhere to drug/alcohol/smoke free workplace policy
- Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Details: [https://info.flclearinghouse.com](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&reserved=0)

**CERTIFICATIONS AND TRAINING REQUIREMENTS:**

- CPR and First Aid Certifications required
- Completion of YMCA of the USA Child Abuse and Neglect class
- Completion of the YMCA’s Blood Borne Pathogens training
- Staff Safety Requirements/Cleaning Protocols
- Additional training classes as recommended by Supervisor
## Skills

- Smoke Testing
- Lathes
- Self-Motivation
- Cleaning
- HTTP/HTTPS
- Confidentiality
- Cardiopulmonary Resuscitation (Cpr)
- Level 2 Background Check
- Microsoft Outlook
- Pathogenic Microorganisms
- Communication
- Customer Service

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