--- title: Member Services Representative at Conversio Health description: Conversio Health is hiring for the Member Services Representative role in San Luis Obispo, CA. On-site role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/member-services-representative-at-conversio-health-01a11222-0b6d-73ea-bebd-a6626d5a04a9 date: 2026-11-15T01:26:44Z og_description: Join Conversio Health as Member Services Representative in San Luis Obispo, CA. Pays $20–$24 per hour. On-site role. og_image: https://www.foundrole.com/og/5z84ri.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Conversio Health | | **Location** | San Luis Obispo, CA | | **Salary** | $20/hr - $24/hr | | **Posted** | Oct 06, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Conversio Health. - **E-Verify:** No E-Verify enrollment on record for Conversio Health. ## Pay for similar jobs Most similar jobs pay $40,000 – $47,000 a year (median $42,000). ## Description We are seeking a Member Services Representative to join our on-site call center team. This role is ideal for someone with customer service, call center, or phone-based support experience who enjoys helping people and working in a fast-paced environment. The Member Services Representative handles inbound and outbound calls, completes account follow-ups, answers questions, resolves concerns, and documents interactions accurately. Successful candidates are comfortable on the phone, organized, detail-oriented, and able to manage multiple tasks throughout the day. Healthcare experience is not required. Training is provided. **Job Responsibilities** • Make outbound calls to members using a soft-phone system following approved scripts and procedures • Handle inbound calls, questions, service requests, and escalations • Complete refill follow-ups, account reviews, questionnaires, and order support calls • Communicate with members and external offices as needed to gather information • Accurately document all calls, account updates, and actions in internal systems • Respond to email requests promptly and remain available through internal messaging tools • Identify, resolve, and log service issues and escalate when appropriate • Maintain confidentiality and follow all company policies and compliance standards • Participate in training, team meetings, and additional projects as assigned • 1+ year of customer service, call center, or phone-based support experience preferred • Strong phone communication skills with the ability to make outbound calls • Typing speed of 45 WPM or higher with accurate data entry • Strong organizational and time management skills • Ability to multitask and work independently • Comfortable using computers and learning new systems • Professional verbal and written communication skills **Preferred Qualifications** • Bilingual Spanish/English • Experience in member services, customer support, or call center environments **Benefits** The Conversio team enjoys a competitive benefits package including: - 401(k) matching - Dental insurance - Employee discount - Health insurance - Health savings account - Life insurance - Paid time off - Vision insurance **About Conversio Health** Conversio Health was founded in 2013 and is headquartered in San Luis Obispo, California. We are an innovative chronic condition management company that serves as a key link between the patient, the physician, and the health plan. We have developed a completely new approach for chronic respiratory condition management that combines proprietary technologies, customized medication therapies, with a multidisciplinary care team to deliver improved clinical and financial outcomes, and higher patient satisfaction. Our unique, high touch pharmacy model provides home delivery services, personalized patient education and support, and disease progression and medication effectiveness monitoring to prevent unnecessary hospitalizations before they occur. Conversio enables a higher level of care coordination across the care continuum and has a proven track record of lowering its health plan partners’ drug cost and improving clinical outcomes for thousands of patients with COPD and Asthma across the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Criminal background check and drug screen are required once the position is accepted. ## Skills - Escalation Management - Bilingual - Customer Support - Typing - Confidentiality - Telephone Communication - Data Entry - Outbound Calling - Sales Follow-up - Time Management - Multitasking - English - Attention to Detail - Spanish - Communication - Inbound Call Handling - Equities - Detail Oriented - Customer Service ## Benefits - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Discounts/Reimbursements - Paid Time Off (Pto) - 401(k) Plans - Tax-Advantaged Accounts ## Related - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260758 jobs - [Home Health Care Services](https://www.foundrole.com/sectors/healthcare/home-health-care-services?utm_source=ai_markdown) — 50184 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)