--- title: Manager, Technical Support at Palo Alto Networks description: Palo Alto Networks is hiring for the Manager, Technical Support role in Headquarters, WA. See the full description and apply. type: job url: https://www.foundrole.com/jobs/manager-technical-support-at-palo-alto-networks-01a1bbdf-a6f3-7cf2-8695-6b80f65211d0 date: 2026-11-15T01:26:44Z og_description: Join Palo Alto Networks as Manager, Technical Support in Headquarters, WA. Pays $133.3K–$215.6K per year. Full-time, on-site role. og_image: https://www.foundrole.com/og/qdb2ql.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Palo Alto Networks](https://www.foundrole.com/companies/palo-alto-networks?utm_source=ai_markdown) | | **Location** | Headquarters, WA | | **Salary** | $133.3K/yr - $215.6K/yr | | **Type** | Full Time | | **Posted** | Nov 08, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Palo Alto Networks sponsors H-1B visas. It filed 594 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Palo Alto Networks. ## Pay for similar jobs Most similar jobs pay $163,000 – $205,000 a year (median $180,000). ## Description **Our Mission** At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. **Who We Are** In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. **Job Summary** **Key Responsibilities** - Lead the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and providing necessary resources and streamlined processes. - Drive team performance through mentorship and goal setting, providing actionable feedback and facilitating regular training to foster professional and technical growth. - Act as a primary escalation point, supporting engineers in solving complex customer issues while managing customer priorities and expectations. - Proactively engage in customer Quarterly Business Reviews (QBRs), providing insights on support best practices and reinforcing the value of our services. - Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive continuous process improvements across the team. - Collaborate with key stakeholders across Sales, Engineering, and Product teams to ensure seamless service delivery and improve product supportability. - Proactively manage case and account-level escalations using AI-driven insights and prediction models to anticipate and resolve potential issues. - Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change. **Qualifications** **Required Qualifications** - Bachelor's degree with 5 years of experience, or Master's degree with 3 years of experience, or equivalent practical experience. - Minimum of 3 years of experience in a management or team lead role within a high-touch technical support environment. - Demonstrated experience in crisis management and leading technical escalations for enterprise customers. - Experience with incident response and troubleshooting in network security, cloud security, or enterprise IT environments. **Preferred Qualifications** - Direct technical experience in the Endpoint and Cloud Security industry, specifically with Cortex or similar XDR/EDR solutions. - Advanced knowledge of Enterprise Endpoint technologies and modern security infrastructures. - Experience collaborating with Sales, Product, and Engineering teams to improve product supportability. - Familiarity with ITIL frameworks and proficiency with case management systems (e.g., Salesforce, JIRA) and AI-driven analytics. **Compensation Disclosure** The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found [here](https://benefits.paloaltonetworks.com/). $133,300.00 - $215,600.00/yr **Our Commitment** We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [accommodations@paloaltonetworks.com](mailto:accommodations@paloaltonetworks.com?subject=Accommodation%20Assistance). Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. ## Skills - Escalation Management - Salesforce - Technical Support - Analytics - ITIL - Quarterly Business Review (Qbr) - Artificial Intelligence - JIRA - Goal Setting - Service Delivery - Crisis Management - Mentoring - Case Management - Endpoint Detection and Response (Edr) - Incident Response - Post-Incident Review - Extended Detection and Response (Xdr) - Cloud Security and Compliance - On-Call Coverage - Lessons Learned Analysis - Shift Work - Network Security ## Benefits - Employee Stock Options (ESOs) ## Related - [More jobs at Palo Alto Networks](https://www.foundrole.com/companies/palo-alto-networks?utm_source=ai_markdown) - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Manager jobs](https://www.foundrole.com/careers/technology-and-software/it-managers?utm_source=ai_markdown)- [Technical Support Manager jobs](https://www.foundrole.com/careers/technology-and-software/it-managers/technical-support-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61446 jobs - [Computer and Network Security](https://www.foundrole.com/sectors/technology/computer-and-network-security?utm_source=ai_markdown) — 14270 jobs - [Palo Alto Networks](https://www.foundrole.com/companies/palo-alto-networks?utm_source=ai_markdown) — 1170 jobs ## Related pages - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61446 jobs - [Computer and Network Security](https://www.foundrole.com/sectors/technology/computer-and-network-security?utm_source=ai_markdown) — 14270 jobs - [Palo Alto Networks](https://www.foundrole.com/companies/palo-alto-networks?utm_source=ai_markdown) — 1170 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)