--- title: Manager, Operations at Duke University in Durham, NC description: Duke University is hiring for the Manager, Operations role in Durham, NC. Pays $63.9K–$109.8K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/manager-operations-at-duke-university-01a16599-7c5e-745e-aa40-7cc8673a538d date: 2026-11-15T01:26:44Z og_description: Join Duke University as Manager, Operations in Durham, NC. Pays $63.9K–$109.8K per year. Requires 3+ years of experience. og_image: https://www.foundrole.com/og/rlhw59.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Duke University | | **Location** | Durham, NC | | **Salary** | $63.9K/yr - $109.8K/yr | | **Posted** | Oct 21, 2026 | ## Is this job real? **Ghost job check:** C · Some flags. Mostly fine, a few things to check. ## Visa sponsorship - **H-1B:** Duke University sponsors H-1B visas. It filed 263 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Duke University. ## Pay for similar jobs Most similar jobs pay $68,000 – $100,000 a year (median $80,000). ## Description # Be You. Be Bold. Choose Duke. ## Be You. At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the **Operations Manager, Facilities Management**, you will provide leadership and direction for a critical facilities service delivery area that supports Duke's world-class teaching, research, healthcare, and campus operations. Your ability to develop people, optimize processes, foster collaboration, and drive operational excellence will directly impact the experience of faculty, staff, students, patients, and visitors across the Duke community. --- ## Be Bold. As the **Operations Manager**, you will oversee facility operations within an assigned service area, ensuring high-quality service delivery, effective resource management, and operational efficiency. You will lead a team of facilities professionals, manage budgets and performance metrics, implement continuous improvement initiatives, and collaborate with stakeholders across the University to support Duke's mission. ### What You'll Do: #### Operations Leadership & Service Delivery - Lead, supervise, and coordinate facilities management services for assigned campus areas. - Plan, prioritize, and allocate resources to ensure efficient and effective service delivery. - Develop and implement processes that support accurate work assignment, scheduling, and completion. - Ensure compliance with established operational procedures, service standards, and key performance indicators. - Monitor daily operations to ensure work is completed safely, efficiently, and with a high level of customer satisfaction. #### Team Leadership & Employee Development - Provide leadership, coaching, mentoring, and support to facilities management staff. - Manage personnel activities including recruitment, hiring, performance management, promotions, disciplinary actions, transfers, and scheduling. - Identify training needs and ensure employees are equipped with the knowledge and skills required for success. - Foster a positive, inclusive, and accountable work environment that promotes collaboration and professional growth. - Build and maintain productive relationships with union leadership and represented employees, where applicable. #### Process Improvement & Performance Management - Analyze operational performance data to identify trends, opportunities, and areas for improvement. - Evaluate work quality, productivity, efficiency, and service outcomes. - Develop and implement continuous improvement initiatives that enhance operational effectiveness and customer service. - Prepare reports, performance analyses, and recommendations for department leadership. - Evaluate equipment, tools, technologies, and work processes to improve reliability, safety, and operational efficiency. #### Budget & Resource Management - Assist in developing departmental budgets and fiscal plans. - Monitor expenditures and manage resources in accordance with University policies and procedures. - Verify, track, and reconcile budgeted expenses to ensure fiscal responsibility. - Support strategic planning efforts related to operational and capital resource needs. - Identify opportunities to maximize operational effectiveness while maintaining financial stewardship. #### Customer & Stakeholder Engagement - Develop strong partnerships with faculty, staff, departmental leaders, and campus stakeholders. - Serve as a key point of contact regarding facilities operations and service delivery. - Communicate effectively with customers to understand operational needs and ensure service expectations are met. - Promote a customer-focused culture that emphasizes responsiveness, professionalism, and accountability. #### Emergency Preparedness & Safety - Participate in Facilities Management emergency preparedness, business continuity, and emergency response activities. - Support emergency response efforts and serve as a leader during operational incidents when required. - Promote a strong safety culture and ensure compliance with environmental health and safety requirements. - Support initiatives that improve workplace safety and reduce operational risk. --- ## What You'll Bring ### Required Qualifications - Associate degree in Facilities Management, Construction Management, Engineering Technology, Business Administration, or a related field; or an equivalent combination of education and experience. - Valid professional licenses or certifications, where applicable. ### Experience - Eight years of progressive facilities management operations experience. - Minimum of three years of supervisory or leadership experience. - Demonstrated experience leading teams, managing resources, and improving operational performance. - Equivalent combinations of education and relevant experience will be considered. ### Preferred Knowledge, Skills & Abilities - Strong knowledge of facilities management operations, maintenance practices, and service delivery models. - Experience managing budgets, operational metrics, and workforce planning. - Ability to analyze performance data and make strategic operational recommendations. - Strong leadership, employee development, and change management skills. - Excellent communication, customer service, and relationship-building abilities. - Experience working in large, complex institutional, healthcare, higher education, or campus environments. - Commitment to safety, operational excellence, and continuous improvement. --- ## Choose Duke. When you join Duke, you become part of an institution known worldwide for excellence in education, healthcare, research, and service. Facilities Management professionals play a critical role in creating and maintaining the environments where innovation, discovery, and learning thrive. ### Why Duke? - Competitive compensation and comprehensive benefits programs - Generous retirement and paid time-off offerings - Professional development and leadership growth opportunities - Collaborative and mission-driven work environment - Commitment to diversity, equity, inclusion, and belonging - Opportunity to make a meaningful impact across a world-renowned institution --- ## Ready to Make a Difference? Apply now and help shape the facilities, services, and operational excellence that support Duke's mission today and for generations to come. **Anticipated Pay Range:** Duke University provides an annual base salary range for this position as USD $63,948.00 to USD $109,786.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ **Equal Opportunity Employer:** Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built oncollaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. **Essential Physical Job Functions:** Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267). ## Skills - Employee Development - Open Web Application Security Project (Owasp) - Emergency Response - Performance Management - Employee Relations - Teaching - Customer Focus - Key Performance Indicators (KPIs) - Relationship Building - Customer Satisfaction - Continuous Improvement Process - Facility Management - Collaboration - Supervisory Skills - Environment Health And Safety - Team Leadership - Strategic Planning - Critical Facilities - Service Delivery - Workplace Safety - Mentoring - Emergency Preparedness - Workforce Planning - Operational Risk - Leadership - Maintenance - Construction Management - Operational Excellence - Communication - Change Management - Recruitment - Safety Culture - Coaching - Budgeting - Customer Service - Business Continuity ## Benefits - Professional Development - Dental Insurance ## Related - [Management & Leadership jobs](https://www.foundrole.com/careers/management-and-leadership?utm_source=ai_markdown)- [Operations Management jobs](https://www.foundrole.com/careers/management-and-leadership/operations-management?utm_source=ai_markdown)- [Operations Manager jobs](https://www.foundrole.com/careers/management-and-leadership/operations-management/operations-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [North Carolina](https://www.foundrole.com/locations/us/north-carolina?utm_source=ai_markdown) — 90409 jobs - [Higher Education](https://www.foundrole.com/sectors/education/higher-education?utm_source=ai_markdown) — 70473 jobs - [Durham, NC](https://www.foundrole.com/locations/us/north-carolina/durham?utm_source=ai_markdown) — 4986 jobs ## Related pages - [North Carolina](https://www.foundrole.com/locations/us/north-carolina?utm_source=ai_markdown) — 90409 jobs - [Higher Education](https://www.foundrole.com/sectors/education/higher-education?utm_source=ai_markdown) — 70473 jobs - [Durham, NC](https://www.foundrole.com/locations/us/north-carolina/durham?utm_source=ai_markdown) — 4986 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)