--- title: Remote Manager, Customer Experience IT at Archy description: Archy is hiring for the Manager, Customer Experience IT role. Pays $100K–$130K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/manager-customer-experience-it-at-archy-01a14058-2cb6-741a-8fc7-e94ac7baf082 date: 2026-11-15T01:26:44Z og_description: Join Archy as Manager, Customer Experience IT. Pays $100K–$130K per year. Full-time, remote role. Requires 3+ years of experience. og_image: https://www.foundrole.com/og/iocok0.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Archy | | **Location** | Remote | | **Salary** | $100K/yr - $130K/yr | | **Type** | Full Time | | **Posted** | Oct 15, 2026 | ## Remote check **Fully remote: passed our check.** The role itself is remote, with no recurring office days, travel under 10%, no on-site duties and no end date on the remote setup. - "This is a remote (US-based) role." **Where you can work from:** United States ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Archy sponsors H-1B visas. It filed 1 H-1B petition (FY2026 Q1 – FY2026 Q4). - **E-Verify:** Archy uses E-Verify. ## Pay for similar jobs Most similar jobs pay $143,000 – $198,000 a year (median $163,000). ## Description **About Archy** Smile! Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated. Archy is a Series C vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business. **Job Description** As **Manager of Customer Experience IT (CXIT)**, you will lead a team of Migration Technical Customer Support Specialists responsible for the critical technical steps preceding a practice's go-live—including data migrations, imaging/sensor setup, and phone/DNS transitions. This is a **player-coach** role (majority coaching, minority direct execution) reporting to the Head of Onboarding. You will handle complex technical escalations, coach specialists, build scalable migration systems, and partner cross-functionally with Onboarding, Product, and Engineering. As the team expands, the hands-on technical portion of this role will decrease. **Job Responsibilities** ### **Team Leadership & Development** - Direct, coach, and grow a team of technical specialists through regular 1:1s, performance reviews, and structured career development. - Define, document, and hold the team accountable to clear performance expectations, SLAs, and quality standards. - Develop and refine operational processes and documentation to ensure CXIT workflows scale efficiently as the company grows. - Oversee hiring, onboarding, ramp plans, and technical training for new CXIT team members. - Establish a high-ownership team culture with clear standards for queue management and practice communication. - Manage and participate in the on-call/weekend coverage schedule for live migrations and cutovers. ### **Technical & Operational Execution** - Ensure end-to-end technical go-live readiness: server access, scheduled backups, imaging/sensor verification, and phone/DNS cutovers. - Serve as the senior escalation point for complex migration discrepancies, custom server/imaging environments, and high-risk accounts. - Own and continuously refine migration playbooks, runbooks, and internal documentation. - Maintain hands-on fluency with PMS backups, VMs, PowerShell, remote desktop software, and dental imaging hardware. ### **Cross-Functional Collaboration & Strategy** - Partner closely with the Manager of Onboarding to align timelines, resolve blockers, and communicate migration status transparently. - Serve as the voice of the field to Product and Engineering by packaging detailed defect reports, identifying patterns, and prioritizing long-term fixes. - Track and report on key CXIT metrics, including cycle time, cutover accuracy, escalation resolution, and go-live technical incidents. - Identify automation and tooling opportunities to reduce manual workload and increase migration efficiency. **Job Requirements** - 3+ years managing technical support, implementation, or IT teams; proven track record of coaching and developing technical talent. - Hands-on background with remote desktop tools (e.g., AnyDesk), Virtual Machines, basic scripting (PowerShell), and server/hardware troubleshooting. - Background in SaaS and healthcare (dental industry strongly preferred). - Demonstrated success translating field/customer issues into actionable feedback and bug reports for Product and Engineering teams. - Proactive use of AI tools and automation to streamline workflows and improve operational output. - Exceptional ability to explain complex technical concepts clearly to non-technical dental office staff. - Exposure to dental imaging software/hardware (Carestream, Dexis, Jazz, Digidoc, Nanopix, etc.) is a major plus. - This is a remote (US-based) role. Core working hours are typically 9:00 AM – 6:00 PM Mountain or Pacific Time, with flexibility required for night and weekend coverage during migrations and go-lives **What We Offer:** - **Health & Wellness:** Comprehensive medical, dental, and vision coverage for you and your family, plus Spring Health and One Medical access. - **Competitive Compensation:** Base pay and equity, 401(k) with company match, and performance-based incentives (bonus or commission eligibility by role). - **Flexibility & Remote Support:** A remote-friendly culture that values flexibility and time to rest and recharge, with home office support and time-off benefits varying by role. - **Team Connection:** Annual all-company offsites to collaborate and connect in person. ## Skills - Service-Level Agreement - Escalation Management - Ramp - Scripting - Technical Support - Technical Training - Remote Desktop Support - Go - Onboarding - Cycle Time Reduction - Performance Management - Data Backup - Quality Standards - Automation - Artificial Intelligence - TeamViewer - Hardware Troubleshooting - Windows PowerShell - Packaging - Runbook Development - Software as a Service (SaaS) - Domain Name System - On-Call Coverage - Communication - Flexibility - Coaching - System Cutover Planning - Virtual Machines ## Benefits - Professional Development - Health Insurance - Dental Insurance - Vision Insurance - 401(k) Plans ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Manager jobs](https://www.foundrole.com/careers/technology-and-software/it-managers?utm_source=ai_markdown)- [IT Application Manager jobs](https://www.foundrole.com/careers/technology-and-software/it-managers/it-application-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Software Products](https://www.foundrole.com/sectors/technology/software-products?utm_source=ai_markdown) — 118918 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)